Andrews & Arnold Ltd Reviews 660

Superb VOIP telephone system over Starlink. I would recommend Andrews and Arnold to anyone living in a rural area with a degraded landline. We were cut off by BT in error when we requested rem... See more

I've been a customer for over 15 years and been very satisfied with the service over that period. Problems and issues crop up as they do for any ISP, but the way A&A investigate, communicate and... See more

I've been with A&A for a little while now and have had zero problems. Switch over went well and I doubt I'll switch back to anyone else in a hurry. I've had a few techy questions while setting up ext... See more

They provide excellent communication and service, every step of the way. From when I first called to asked questions, I got straight to an engineer who advised me on the best solution for our needs. T... See more

Very helpful, quick to respond, no escalation paths – you get somebody technical straight away. They're happy to explain things to people who may not understand fully. And there's never an issue wi... See more

I can't say enough good things about this company. The quality of service, the communication, the support, the reliability. I've spent a lot of time waxing lyrical to every neighbour, college, friend... See more

AA are the best ISP I I have dealt with. You get sensible tech support no nonsense or time wasting. Installations and upgrades are fast and efficient and you are kept informed of progress - unlike... See more

At this point I'm basically not considering any other ISPs, if I couldn't get A&A direct then I'd still go through them with L2TP or something. Absolutely top-notch, fantastic customer service and pr... See more

Superb. I dumped my existing ISP (Zen Internet) after they couldn't/wouldn't sort what was clearly an Openreach-induced cabinet fault resulting in a completely dead copper pair. Migrated to A&A advisi... See more

My broadband had been awful for years due to distance from exchange/cabinet and no cable/fibre. Since COVID, 2 of us trying to work from home was just a horrible experience. A&A put 2 extra lines in... See more

Great communication. Great service. We actually had an issue the day after we were connected. A&A had an Open Reach engineer out the following morning to fix it. Turned out to be a fault created... See more

Second line installed with A&A, no issues, helped with moving IP subnet from line 1 to line 2, love the array of config options you have in the control panel. Really makes you feel like you have full... See more

I've used Andrews and Arnold for many years now but last week I had FTTP fitted and it's performance has been great. A small initial issue was worked through with the minimum of fuss by knowledgeable... See more

Does you ISP send you an email whenever your connection drops? Whether it is unplugging the phone line, turning off the modem or OpenReach problems (sadly they don’t know which). Used them for years f... See more

Why aren't there more companies like A&A. I used these guys over twenty years ago for broadband, and I always remember how I started receiving photos of my kit being prepared, and of their cat.... See more

I've used this provider for my internet in two cities and both times the experience has been excellent. I struggle to see how anyone had issues with setup (as some reviewers did) because the instructi... See more

I've been an A&A customer for ten years, their service and support has always been top-notch. I've now switched over to fibre broadband and am looking forward to many more years of service!

Andrews & Arnold are the best. No gimmicky marketing or drowning you in communications. Just a highly professional and expert company at what they do, providing first class services in broadband and n... See more

Recently had a new FTTP line installed, installation went well and the service has been 100% reliable so far. Getting the full advertised speed, not had any throttling, latency is also excellent. I'm... See more

Was using Virgin cable and was getting almost daily dropouts that lasted at least a few minutes. This usually happened during work hours, so I would frequently lose connection during online meetings,... See more

Fantastic. AA feel like an old fashioned company in their level of service, but with technology that outperforms the largest, most famous ISP by leagues. I have confidence that they would solve any pr... See more

I've been with A&A a year or so (I switched from Virgin as I was seeing "your connection is unstable" on Zoom/Teams calls despite having their fastest connection speed). At the time I could only get... See more

Seamless and rewarding move away from BT for home broadband. A&A focus on the single objective of providing an excellent service without clouding the experience with sales and promotional offers, TV d... See more

A&A are a standout ISP for technical competence, attention to detail, and customer service. I recently upgraded my FTTC service to FTTP, and was pleased that the process was utterly seamless. No cha... See more

I've been a customer for ~20 years. Just switched to FTTP. Customer service (both sales and technical) is great. Online ordering system is simple, detailed, and efficient. Control panel for mana... See more

I abandoned a major ISP for Andrews and Arnold (upon recommendation) and was initially rather nervous - firstly because of my advanced years and secondly because of my lack of tech skills AND my advan... See more

I switched to A&A a month ago after persistent problems with my previous ISP. Impressed with the helpfulness and technical knowledge of the sales team and now have a effective functioning system. The... See more

When moving home A&A made it extremely easy to transition over. Our completion date was delayed by a couple of months but the sales rep (who you can get hold of easily without any hold time!!) put our... See more

Switched to them over a year ago after repeated support headaches with a larger national ISP. So incredibly glad I have. Amazingly responsive helpdesk, not a word of criticism I can levy at them, any... See more

We have used Andrews & Arnold for our home and office for many years and always have excellent service. We have just upgraded from VDSL to FTTP and Openreach were not very communicative about when the... See more

The quality of internet service that we get from AA is nothing but exceptional. Speeds are as advertised and consistent and they provide real, static ipv4 and ipv6 addresses. Their sales and te... See more

Went with A&A for our SIP Trunk for our hosted on Premise FreePBX Server which works great, BT Quoted us £40 on top of our Business Internet so decided to give A&A a whirl and it's pretty good, £10 on... See more

Andrews & Arnold have supplied my broadband for over 2 years now, and the connection has always been rock solid! Whenever you do experience problems, there are various ways to get in touch with t... See more

We had been struggling with Openreach and BT for 2 years before we signed up with A&A who helped us get fibre broadband to the house. They provided support all the way and in the interim got us fib... See more

I never think of dealing with ISP may be of such a pleasant experience. Unline big brothers like BT and Sky, who has so many customers that one has to hang out on the line for half an hour just to ge... See more

having read through some of the other five star reviews I can only say that I agree 100%. the service I received after two years battling open reach for a new build connection was exemplary. the pers... See more

A&A is the best ISP I have ever used. Their focus on service, the user and the technology, instead of ads and marketing is obvious. This is the ISP that techies choose when they want good service and... See more

Excellent, seamless upgrade to FTP. Easy to follow instructions. Swift response to questions. Extremely fair - looking to sell most cost effective solution for one’s needs.

We switched from Hyperoptic after a month long outage and terrible customer service and we wish we'd done so earlier. The customer service is amazing, transparent, available, and knowledgeable, which... See more

WE HAVE JUST HAD A MESSAGE FROM 01614097178 SAYING THEY ARE FROM A BANK OR CARD COMPANY AND WE HAVE TRANSACTIONS THEY NEED TO CHECK, THINKING ITS A SCAM BUT IT SAYS YOU OWN THE NUMBER WHEN I SEARCH

Having trusted AAISP for many years now both at home, my business and a charity I help run, I have no hesitation whatsoever in recommending them to anyone reading this. We have broadband, domain hosti... See more

I've come back to as.net.uk twice from other providers and appreciate the efficient, simple nature of their line. I started with VDSL and have moved onto FTTP, both have been excellent services for m... See more

A new FTTP installation and then porting of our landline number went very smoothly. Their support site gave all the instructions needed for setting up my VOIP DECT phone. I found A&A very knowledgeab... See more

Last year, I moved into a property which (unbeknownst to me) had a collapsed underground fibre duct. After the first two ISPs I signed up with couldn't make any progress on getting me connected, som... See more

Ran in to a few issues while switching over, but these were dealt with. If, like me, you are sick of dealing with companies that take days to reply to your enquiries and sort out your issues, I'd reco... See more

I'm a long standing customer and have recently moved from their ADSL service to fibre. Their service has been very reliable and the move to fibre super smooth. Technical support, on the rare occasions... See more

I’d been keeping an eye on Andrews & Arnold for a while, and when my previous ISP contract ended, I decided it was time to make the switch. I’m glad I did. The switching process was smooth an... See more

It's what every ISP should be like - transparent pricing with no "bundles"; top-notch customer service which in my experience is pretty tolerant of less technical users like me, as well as meeting the... See more