Superb. I dumped my existing ISP (Zen Internet) after they couldn't/wouldn't sort what was clearly an Openreach-induced cabinet fault resulting in a completely dead copper pair. Migrated to A&A advising them that the line wasn't working - they got it sorted within 72 hours of the transfer. They have the right sort of relationship with Openreach to get stuff done, and also don't patronise their more technically aware customers or insist on reading from a call centre script (or insist you plug in some dreadful piece of crud plastic childrens' router to test the line). Was particularly helpful to have a single, named contact who dealt with the whole thing from start to finish.
Waited home all morning for a truck that never came, with no call, voicemail, text or email update. Eventually chased and then told an hour later it'd be ... another hour. Gave up. The two stars (rather than one) is for the prompt refund. Doesn't feel like these guys prioritize customer service. I'll pay a little more and go to a Ford dealer.
That’s exactly what we love to hear! We’re so pleased your experience was smooth and hassle-free. Thank you for choosing Prestige Cars Kent—we truly appreciate your support.
If you ever need anything in the future, we’ll be more than happy to assist. Enjoy your car!
Has become awful post-pandemic, especially if you're a swimmer in the City. Several hundred members from Broadgate forced into the Bank club after the former was suddenly closed in July - a falling-out with the landlord during lease renewals apparently (sounds like weak negotiation - what else is a landlord going to do with an underground gym and pool in the middle of the City? Come on!) Guess what - the pool at Bank is now so busy it's completely unusable, except on Fridays. Oh, except, get this: today, a Friday, I came into London *especially* to have a swim - only to find the pool closed. No text, no Twitter/X post, no email, nothing. Person on reception didn't even know why it was closed or when it would reopen, and didn't seem to think it was a problem. I give up - quality has gone through the floor. Have cancelled my membership and going elsewhere.
5 January 2024
Unprompted review
Reply from Virgin Active UK
Hi Ted,
We sincerely regret the challenges you've faced, and we apologise for any inconvenience. The recent disruptions and closure of the pool have fallen below our service standards, and we're committed to rectifying this.
We appreciate your feedback and will use it to make immediate improvements. If you have further details or wish to discuss your experience, please contact us directly.
Thank you for your understanding, and we hope to have the opportunity to win back your trust in the future.
Feel I need to balance out my other bad reviews with at least one good one. Other people clearly feel differently, but over ten plus years I've never had any issue with NatWest - helpful, knowledgeable and courteous at all times, with a decent app/online banking and 99%-digital mortgage applications (the sole paper bit is the Land Registry). They are head and shoulders above my previous bank.
Awful, just awful. Used to be expensive but reliable - now just expensive and terrible. More often than not a no-show at the last minute, or a 30min (or more) delay which amounts to much the same thing. You then have to chase up your own refund if you paid on a card (oh, gosh, no, don't expect an automatic refund for a no-show).
10 February 2022
Unprompted review
Reply from Addison Lee
Hi Ted,
I'm so sorry to hear this. Please send the details to customer.relations@addisonlee.com and we'll look into this for you.
Ridiculously long waits to speak to somebody. Their staff is friendly and helpful when you finally do get through, but they clearly don't employ enough of them. Constant nudges to try to get you to hang up and go online, which would be fine if their online offering actually helped you deal with common tasks (changing vehicle to a brand new car that isn't on DVLA database yet; changing payment details ahead of a renewal). But, you know, you can... view your policy PDF.
And by the way, "due to COVID" is ridiculous two years into a pandemic - other companies have managed to adapt and sort themselves out.
15 January 2022
Unprompted review
Reply from Privilege
We're really sorry we've kept you waiting. We've been very busy over the last couple of weeks, but I hope you managed to get everything sorted. If the phone lines are ever too busy, you can also message us on Facebook or Twitter too. Amy
So disappointing. Once you're connected it sounds like a pretty decent service, based on other reviews - but until you're connected be prepared for constant chasing emails (which won't be answered), phone calls (which will involve leaving a message and not having it returned) and general hair-tearing-out. No expectation management. I don't think I could sleep at night knowing I cared so little for my customers. Trooli has an effective FTTP monopoly in its service areas - and it shows.
[UPDATE] Another month has gone by with no communications. Just wanted to underline that this isn't/wasn't a one off that got better after my original review. Somebody promised to take ownership of the situation and then seemingly disappeared. I just don't understand how a company can decide to ignore a customer emailing in politely asking for an update. If I treated my clients like this I'd be out of business pretty quickly.
11 January 2022
Unprompted review
Reply from Trooli
Hi Ted,
Thanks for your comments and, firstly, please accept our genuine apologies for the delay.
As you reference, our reviews do show that we provide an extremely good service, both from a broadband and support perspective, however it is clear that that hasn’t been your experience so far and that is definitely not our intention.
Here at Trooli we are proud to be providing a new full fibre service to areas that need them. The build of new networks such as this are unfortunately, however, not straightforward and occasionally we do uncover issues during our build phase that require more work to clear than originally identified – this can be linked, for example, to a higher number of blockages or infrastructure issues that need resolving and unfortunately sometimes can only be identified as our teams our completing the build itself.
We can assure you that our teams are working as fast as they can to complete this work, however, in order to get new customers such as yourselves activated and enjoying our service as soon as possible.
That does not, of course, excuse your comments on communication which we would like to look into further as this is not normally the case. For example, we did recently send communications to customers who were facing a delay for these reasons and are currently reviewing our processes where build delays do happen, so that we can improve this experience.
I have already forwarded your comments to the relevant team, however, if you could email us at hello@trooli.com with your full name and customer number it would be appreciated, and we can look into this in a bit more detail.
Excellent - prompt and friendly service. Reasonably priced.
14 February 2020
Unprompted review
Reply from Halfords Autocentres
Hi Ted, We are so pleased to see that our team looked after you and you received excellent service! Thank you so much for your lovely review we hope to see you again soon at Halfords Autocentre. Kind regards, Sophie.
Other providers will offer a slight premium for handsets, but Mazuma has probably the slickest end-to-end process. There does seem to be a tiny backlog at the moment - budget two days from the phone arriving in Watford to you getting a notification it's arrived and is being processed - but once that notification is with you, payment is very swift indeed.