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Recent reviews

Kirsty Rogers

Kirsty Rogers

Rated 1 out of 5 stars

Flight Paris -CDG TO NEWCASTLE Sunday 16/08/2026 CANCELLED. First of all received a email to say the flight was cancelled for a different reason that it was. The real reason staff strikes! We got to the airport after seeing there was a delay but receiving messages to still go to the airport as usual. When we got there we looked at the boards and seen our flight was cancelled. We went over to easy jet desk this is where the nightmare began. The staff was rude laughed in my face refused to give us names kept speaking in French to their colleagues when we knew we didn’t understand then would laugh. Let me be clear this was a late flight from Disney land so there was so many children left stranded. They did not care nor offered hotel or drinks or anything. There was a flight for the next morning that we needed to book as we don’t live in Newcastle we live in Malaga and we had another flight booked the next day but we needed to get my step son who we collected on an easy jet flight back to his mum in Newcastle We had a flight back to Malaga the next day that we missed due to the cancellation as the flight the next day could not be booked as they gave all the seats to the east jet plus customers the app was still showing the flight was still going until no more seats on the next flight then it updated itself (shocking) we spoke to a staff member and they said the next flight was not till Wednesday this was Sunday what a joke no accommodation no food no nothing and we just spent all our money in Disney land like all other families would have and they just laughed at us. I explained we don’t live in Newcaskw we was only taking my step son home and me my partner and my daughter was going back to Malaga where we live. They told me to get a flight and they would reimburse me so I looked for flights back to Newcastle and could not get one and needed to be home for Tuesday for work in Malaga so we booked back to Malaga with our son and had to take him back to Newcastle on the weekend after at our expense but the staff said we could also claim that back. We claimed for the flight to Malaga the taxi to the other airport in Paris as no direct flight to Malaga from CDG and for some drinks €17.00. Your staff told me and stood with me when they said to press REFUND the only options I had was refund or book a flight they said because I’m not booking a flight with easyJet to press refund and claim the difference on expenses but then they have REFUSED MY EXPENSES. They said it’s because I pressed refund when there staff told me too but they paid me the taxi money back. They refused to pay the drink money back as it was at 6am the next morning when we woke up from the airport floor as we had no more money to pay for a hotel because we had to pay over 600€ for flights. We had to let our children sleep on the floor at the airport as easy jet would not give us a hotel because we were not flying back with them on Wednesday. They offered to send us to Edinburgh the next day but we would have missed our flight back to Malaga and our sons mum does not drive and we don’t live in the UK so how would that have helped? I heard people crying children screaming and no one knew what to do and the staff laughed. It was horrific everyone was in shock how we was treated I’ve found more people on line from that flight who also was treated disgusting. You made us leave Disney to go to the airport knowing that flight would be cancelled letting our children go through that. Your staff want to be dismissed the manager refused to speak to us in English and he could speak English and would only speak to his staff in French and they repeated what he said to us and then they would laugh. Honestly I’m so mad you ruined my holiday with my family the last memories we have is sleeping on the floor and crying as they was scared. You refused to reimburse us 17€ for drinks due to it being the next morning even though it shows us still at the airport stuck because of you but when I called up you said we would have paid for a hotel if you would have stayed there - I don’t believe you would have as you won’t pay for the 17€ drinks. I want you to think about your airline and what people are saying and how I will tell people my experience and look at your own family and think of a magical holiday you saved for to create memories and it all be turned upside down with upset and tarnished due to your airline you left them on the cold floor shame on you! I used your airline 3 times for that holiday and spent a lot of money with you and that is how you treated us. I want you to know if I do not get a resolution that I am more than entitled to I will be taking this as far as I can. I have pictures of my children on the airport floor and I will make it my promise to have EASYJET DID THIS AND THEN THE PICTURE. On the front of the papers not only in the UK but in Spain.My office in Spain is next door to a famous newspaper so I’ll start there!I’ll await your response!