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Trustpilot Reviews 416,771

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the platform as a reliable source for making informed decisions about products and services. Consumers highlight the platform's transparency and ease of navigation, emphasizing that it helps them find trustworthy businesses and avoid potential scams. People value the ability to read genuine, verified reviews from other users, which they find helpful in making wise purchasing choices. Consumers also appreciate the service provided and the user experience. The platform is seen as a valuable tool for both consumers and businesses, fostering trust and confidence through honest feedback. Reviewers trust that the opinions shared reflect real experiences, contributing to a sense of security when exploring new online services or products.

Based on these reviews

Rated 4 out of 5 stars
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After our complaints are larger, and you allow the other parties to reply; they shouldn’t have the last say. Because all they have to do is respond and then case closed! No that shouldn’t be the case,... See more

Rated 4 out of 5 stars
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I was pleased to find that I needed jeans that were 2 sizes smaller than what I received. Since I really liked them I wanted to exchange for a smaller size. From what your rep told me when I telephon... See more

Rated 4 out of 5 stars
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I am not sure that this Trustpilot is the same site as a previously worked on. The other, don’t remember its name, would not submit my responses.

Rated 5 out of 5 stars
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If I am unsure of a company, I haven't heard much about, my first stop is Trustpilot. I usually get my answers. Trustpilot is here for everyone. It has saved me money, i.e. people mentioning better co... See more

Rated 3 out of 5 stars
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Until recently, I liked Trustpilot. But they cancelled my first and only review on Community Fibre and my last three reviews on Ace Money Transfer following my successful business dealings with these... See more

Rated 5 out of 5 stars
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Reviews help me to decide what websites are trustworthy and operates with good morality and honesty. Sadly in today's society there are too many that operate dishonestly and haven't a care who's life... See more

Rated 5 out of 5 stars
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Do a good job allowing people to share personal views on a company! Definitely will verify you if they question trust or if you are legit! Just submit documents and/or proof of service given wi... See more

Rated 5 out of 5 stars
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This particular phonecall took a load of weight off my shoulders as this OVO employee delt with at least three differently enquiries really helpfully. I realise trust pilot is a leader you can trust... See more

Rated 5 out of 5 stars
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Prompt action taken, pity the company is vague in their response. Agents gave conflicting answers, the customer care dept is nonexistent and rude!!!! I have been with World Remit for a very long t... See more

Rated 5 out of 5 stars
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Excellent company I never book accommodation without reading reviews on trust pilot.....of course there is always one person who will complain about something stupid....don't sweat the small stuff peo... See more

Rated 5 out of 5 stars
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I am so glad that Trustpilot allows us to check reviews on a service or company. It saves a lot of hassle. One thing to watch out for is false Trustpilot stars shown within a website offering service... See more

Rated 5 out of 5 stars
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Trustpilot thank you for sending my review to QVC for people to see how good QVC are and I'm sure people will be really happy as we do need gifts Christmas and all years round and I'm sure plenty of... See more

Rated 5 out of 5 stars
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Trust Pilot is my number one contact when looking for true info on any potential purchase or investment. Trust and Truth are their constant provision. When you see them on any site/item, you can rest... See more

Rated 5 out of 5 stars
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It's easy to sign up and log in. I know to trust TrustPilot reviews as genuine because they align with reviews of venues, products and companies reviewed on other review sites. But TrustPilot is the... See more

Rated 5 out of 5 stars
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I think it’s important today, when money is tight and people really want to spend their money wisely..to have a review platform that you trust, who lets you give an honest opinion about a service or p... See more

Rated 5 out of 5 stars
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Great guide for anything consumerish. Nice to take part too, you know what to expect with trust pilot reviews. Mainly people like yourself doing others a good turn by leaving honest opinions. Top... See more

Rated 3 out of 5 stars
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It's hard to use Trustpilot.com. At first, it seems easy, but they doesn't allow my review to be visible without sending them the invoice. My review is still not visible on the website where from I b... See more

Rated 5 out of 5 stars
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I have been trusting Trustpilot to show me the most reputable companies from which to make my purchases and I have yet to be disappointed. Simply put, I will continue to use this website to find the b... See more

Rated 5 out of 5 stars
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I submitted a review on Trustpilot about not getting a refund from SHEIN about 9 hours ago. Around 7am I got a message from SHEIN stating that I would receive my refund within 3 to 5 business days. Im... See more

Rated 5 out of 5 stars
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I often refer to Trustpilot, particularly for larger purchases and things like car hire. I'm aware that some people use the Trustpilot logo etc wrongly, so it's good to actually check on the site its... See more

Rated 5 out of 5 stars
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Everyone should read the reviews on trustpilot as they are genuine. If there is one thing I have learned is if there are lots of bad reviews about any company do not use them. Leaving reviews are what... See more

Rated 5 out of 5 stars
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Most times I ignore reviews unless I am highly impressed or extremely dissatisfied! I know I look for their logo when I am doing thing’s online! I know then the reviews are honest and no AI/Robo gener... See more

Rated 5 out of 5 stars
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Verified & checked real people are giving opinions/advice relating to Companies or Product experiences'. If there's no footprint on Trust Pilot then we know it's likely to be a scam or ghost site. Tr... See more

Rated 3 out of 5 stars
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They will let a large company such as nortons off the hook and remove a negative review when companies like Nortons reply to someone who left a 1 star review with their supposed concern. That's just n... See more

Rated 5 out of 5 stars
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I take the time to report factual true accounts, experiences. Big corps screwing people over every day. Not all. I just hope that they don’t influence you to remove what is an accurate account.... See more

Rated 3 out of 5 stars
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Things have really gone downhill. I’ve written many reviews over the years, but lately I’ve started receiving intimidating emails and even threats from some of the companies I’ve reviewed. Trustpilot... See more

Rated 5 out of 5 stars
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So far so good, if trustpilot are legit and they post both negative and positive reviews, i will continue to have my say. All the platforms on social media are just crap and they need to be exposed. G... See more

Rated 5 out of 5 stars
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I use trust pilot so I can review any company I choose to use it helps when needing to have someone to do jobs for you .reading the reviews people have left about a company gives an insight weather th... See more

Rated 5 out of 5 stars
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Trust Pilot makes sure real people are writing the reviews. The reviews are helpful and usually fun to read. Quyana (ty) for allowing me to engage in a positive experience. Keep up the quality and mea... See more

Rated 5 out of 5 stars
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TrustPilot is a compass. The best navigation tool available online. Without TrustPilot.com, people wouldn't be able to get fair information about the products and services they are considering. TrustP... See more

Rated 5 out of 5 stars
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This website is great for people needing assistance with their issues. In my case the company after reading my review reached out and offered me some great advice and guidance to resolve my concerns... See more

Rated 5 out of 5 stars
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To be honest when ever I make a purchase. Most times I will look at the reviews here. And if they are below 4 I will not do business with that company. It really pays to look after your customer becau... See more

Rated 5 out of 5 stars
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Very easy, very quick. Reviews, especially those less than complimentary, evoke a response from vendors which can be quicker than going through more tortuous channels.

Rated 5 out of 5 stars
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If I could give zero stars……just kidding. Trustpilot is my go to review platform. I find people are more likely to leave negative reviews than positive ones but we are all guilty of that. I have tried... See more

Rated 5 out of 5 stars
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Trustpilot is my go-to resource whenever I’m considering buying from a new website or company. I always check the feedback and reviews on Trustpilot to see how others have rated their experiences befo... See more

Rated 5 out of 5 stars
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Thank you for printing my review about Drive Line. I enjoy doing this just to get the word on how good some business are and also review some that aren't doing as good as they could be. I just try to... See more

Rated 5 out of 5 stars
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Trustpilot is honestly the only place I trust when I want to make real decisions. I love how easy it is to find genuine, current, and verified reviews from real people. It’s not fake hype or bots, jus... See more

Rated 5 out of 5 stars
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TRUSTPILOT is amazing how they give you facts. I have been using them on a separate account for a long time. Some reviews are questionable but i recommend them 100% the reviews that are questionable... See more

Rated 5 out of 5 stars
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Honestly when I looked at some reviews they admitted about getting paid to lie and say the company product was 5 star, and some of them didn't have their products. I respect that this review site keep... See more

Rated 5 out of 5 stars
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Excellent source to gain insight into a company before you make a purchase.I isually go to the 1 star rating and read through dirst then others after.Fantastic app thz\t can save you alot of hassles

Rated 5 out of 5 stars
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I made many many phone calls trying to straighten out my refund problem with Viator. I was being ignored until I posted my review on here and now I'm getting responses. I'm still not getting anywhere... See more

Rated 5 out of 5 stars
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Usually a good reference point when trying new sites or places of interest, but, as with most online material it is made up of someone else's opinions and experiences. I do not think the former matte... See more

Rated 5 out of 5 stars
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Trustpilot is a great place to read and share genuine customer experiences. It’s easy to navigate, and the transparency it provides helps you make smarter decisions before buying or working with a com... See more

Rated 5 out of 5 stars

Trustpilot has become my go-to place before I buy anything online. I love that you can read real customer experiences — both good and bad — and see how companies respond. It’s like getting advice from... See more

Rated 5 out of 5 stars
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I myself and others should remember, especially in a time where prices are still rising yet business customer care to deliver is a thing of the past. Check trustpilot before spending your hard earned... See more

Rated 5 out of 5 stars
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I’ve been using Trustpilot for quite some time, and I truly appreciate how transparent and trustworthy it is. It helps me make better decisions before using any online service or buying a product.... See more

Rated 5 out of 5 stars
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Trustpilot.com is one of the best websites to read and share genuine customer reviews. It helps people make smart decisions before buying any product or using a service. The platform is transparent,... See more

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Company details

  1. Review site
  2. Media company

About Trustpilot

Written by the company

Trustpilot began in 2007

Written by the company

with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

417K reviews

5-star
4-star
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1-star

Replied to 72% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars
Invited

I have come to trust Trustpilot…

I believe I have been using Trustpilot for many years now.
While many of my reviews have gotten great attention.
I truly appreciate the fact that I can give an honest review about my experiences with Companies and hope that those reviews actually do provide the proper information & facts for reviews suited to that Companies and my experience.
I actually try now to read reviews on Companies now to see weather I want to support that Company.
In this way I find it much better trusting the places I go to do business with.

30 October 2025
Rated 5 out of 5 stars
Invited

easy to use

easy to use. no searching for buttons or checkboxes. plenty of space for a thorough review without having to resort to txt codes.

30 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

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