Whilst Trustpilot is great to give folks insight to experiences of places and others as a guideline. Have ever Trustpilot must make sure you have the name of the person leaving the review is correct.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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Company details
Trustpilot began in 2007
Written by the company
- with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
- Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York
Contact info
Pilestraede 58, 5th floor, 1112, Copenhagen K, Denmark
- https://help.trustpilot.com/s/contact-us
- trustpilot.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank You For everything it is for me…
Thank You For everything it is for me and pleasure to be participants when this community
Being able to read real reviews about…
Being able to read real reviews about the service we were needing
Was able to submit my review easily.
Clear easy to review.
Its nice review website as its easy to…
Its nice review website as its easy to use and you can write your own experience
You can always trust Trustpilot
You can always trust Trustpilot for truth and genuine reviews. I always check it out when dealing with new companies.
ALWAYS THERE TO HELP WITH CUSTOMERS AND…
ALWAYS THERE TO HELP WITH CUSTOMERS AND COMPANIES
They defend the others wich doesnt…
They defend the others wich doesnt seem a fair thing trustpilot in my opinion became a tool not true anymore people rewiews are deleted so its not real anymore
Truth
Dear Trustpilot Appeals Team,
I write further to your decision to remove or question my review.
I categorically maintain that my review is truthful, accurate, and based entirely upon my own genuine first-hand experience. It represents my honest opinion and does not contain any deliberately false, misleading, or fabricated statements.
If Trustpilot believes my review breaches its guidelines, I formally request that you provide:
1. The specific section of the Trustpilot Guidelines that you believe my review has breached.
2. The exact wording within my review that is considered to be in breach.
3. The evidence relied upon in reaching your decision.
4. Confirmation of the appeals process available should I disagree with your decision.
I am willing to provide documentary evidence to support my review should this be necessary. However, I do not believe that a genuine consumer review should be removed simply because it is critical of a business.
Trustpilot promotes itself as an independent review platform that values transparency and authentic customer experiences. It is therefore essential that genuine reviews are treated fairly and consistently, irrespective of whether they portray a business positively or negatively.
Should my review continue to be removed without a clear explanation or proper consideration of the evidence, I reserve all of my legal rights. This includes referring the matter to the relevant regulatory authorities and considering any other remedies available under UK law.
I trust this matter will now receive a fair and impartial review, and I look forward to your detailed response.
Yours faithfully,
Mr Jeffrey Farquhar
exprince great
I have seen many way of making it easy
I have seen many way of making it easy! Thank you.
Holds companies hostage with their…
Holds companies hostage with their review platform.
Turns out they send out cease and desist letters if you publish your reviews that were left on Trustpilot platform without a paid plan with them.
Terrible company.
May use AI-assist with repliesRead more
Great for checking what other people…
Great for checking what other people are saying about where your going
Reply from Trustpilot
amazing platform to reviewing brand and…
amazing platform to reviewing brand and all of review are natural
Reply from Trustpilot
It is very helpful for choosing which…
It is very helpful for choosing which products are good and which are not.
Reply from Trustpilot
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.