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Recent reviews

Martin Fletcher

Martin Fletcher

Rated 1 out of 5 stars

My first ever negative review for anyone I am extremely disappointed with Do Health and would strongly advise anyone considering their membership to read the small print very carefully before handing over their money. I paid £249 for an annual membership advertised as including three blood tests per year, with prominent references to over 50 biomarkers. Like many customers would, I understood this to mean I could monitor and compare a comprehensive range of health markers throughout the year. That was the main reason I signed up. What wasn’t made sufficiently clear was that only the FIRST test includes 50+ biomarkers. The second and third tests measure just 11! That’s a massive reduction in what you’re actually getting, and something I consider extremely important when deciding whether a £249 membership represents good value. Had I understood this before purchasing, I categorically would NOT have subscribed. I raised a formal complaint, expecting Do Health to take some responsibility for how its membership was presented. Instead, I received lengthy explanations about why they only test 11 markers, completely missing my point. My complaint wasn’t about their testing methodology. It was about the clarity and transparency of their advertising. When I challenged them to provide evidence of exactly what customers were shown at checkout in June 2026, they claimed the information had been clearly displayed alongside the payment details. Yet the only evidence they sent was three screenshots of website information. Not one showed the actual checkout page, payment details or purchase button I specifically requested. Even more concerning, I found that their own membership help article, updated in June 2026, advertised three blood tests per year without explaining that two of those tests would measure only 11 biomarkers. Do Health has subsequently introduced an option to pay EXTRA to repeat the comprehensive blood tests, following customer feedback. So apparently customers now have the option to pay even more to receive the comparative testing I believed I was purchasing in the first place. Despite explaining everything and requesting a reasonable resolution, Do Health refused to provide complimentary comprehensive testing or a partial refund. To me, that demonstrates a disappointing approach to customer satisfaction. Rather than acknowledging how their advertising could create unrealistic expectations and offering a fair compromise, they have simply defended their membership structure. The bottom line: you are NOT getting three comprehensive blood tests for £249. You get ONE comprehensive test and TWO significantly reduced panels of just 11 markers. I believe the marketing creates a misleading impression of what customers are paying for, and I feel thoroughly let down by the company’s response. I would not have purchased this membership had the limitations been made sufficiently clear, and based on my experience, I cannot recommend Do Health. One star. Very disappointing.