British Gas Reviews 

Trying to close elec and gas account down after family death has been a knightmare . We have paid bills each month while property was on sale now sold and we have asked for final bill which should be in credit . There final bill shows we havent paid anything over 9 months and demanding money now . Lucky we paid through the Bank . Disgusting appaling service . They have caused and still causing stress we really do not need . I will be writing to the ombudsman about there appaling way they have treated us while i will be sending them an invoice for the time and phone calls which i will run through the small claim courts if they do not pay .

The engineer,Adam, has been to us before and he's really good. Very efficient and amicable and knows the family as he also does their servicing too. He's respectful, likeable and does a thorough job - 10/10.

After being forced to have an electricity smart meter my first bill was incorrect by a huge amount (286kwh). Now having called 3 times about my bill and being promised it will be 'corrected in 5 days' by some Indian call centre, nothing has happened. Yet I am being chased to pay this bill. Today I tried again, only to discover that rather than correct my bill, the Indian call centre added yet another bill for the same period. I now have 2 incorrect bills and this is all down to a new smart meter I didn't actually want in the first place. British Gas customer support is none existent.
Go elsewhere for an easy life

Me & my carer have been trying set the correct name on this account for over a year with something so easy and it not been done !! I receive letters to a lady. But as you understand it would be illegal to open them!

Trying to cancel or change my tariff within the cooling down period has proved impossible.

Excellent information from an experienced gas fitter. Answered all our questions.

The engineer was very helpful explaining what he was doing. As my late husband would always be here when the boiler needed servicing. He explained that I would need a new carbon monoxide alarm soon.

I’ve always been very happy with the service from British Gas. They’ve been quick to respond, punctual and reliable, and all the engineers who’ve visited have been polite, helpful and professional. In particular, Luke has carried out several jobs at our home and has always been excellent, knowledgeable, thorough, efficient and very helpful. I’d happily recommend British Gas based on my experience.

Gas boiler engineer Chris provided fantastic customer service. I believe Chris has the potential to go far if he maintains his good professional standards. Thank you Chris and British Gas.

Very efficient and friendly engineer turned up promptly as had a earlier slot as someone cancelled and British gas phoned us for a earlier appointment which was better for me .

Paul the engineer that came today to fix our boiler went the extra mile to fix the issue. Paul was very thorough, carefull, professional and communicative. Paul was great.
Booking the appointment was easy online. Stress free.

The engineer was very professional and helpful in answering whatever questions I had.

Really professional team installing our new boiler.thorough and very informative on controls and operations.

Knowledgeable competent

Absolutely appalling customer service.
Online chat is an absolute joke. Get passed to 4 different people for the same thing. Online agents promise to help you and solve your issue today! Really?
I’ve never had so much trouble for a simple meter change/smart meter change (not my doing).
Been ongoing since June and still not resolved the original issue even with a new meter and smart meter. Absolutely shocking and very poor customer service and customer care. I’m definitely going to change my supplier.
They say you can tell how a company is by the customer service. Enough said!

AVOID - 70,000 NEGATIVE REVIEWS TELL THE REAL STORY!! Click on one star reviews to see reviews accurately describing British Gas Energy Supply as disgusting, appalling, horrendous - bullying elderly and vulnerable people and overcharging EVERYONE! Positive reviews are for visiting engineers only, for energy supply AVOID!! I managed to switch to OVO after years of trying to get away from British Gas and I’ve had no issues whatsoever and my bills are over £200 cheaper a month for the same usage. As if to highlight how awful and ridiculous their customer service is, I see they are replying to negative reviews, complaints and genuinely distressed customers by telling them to leave a comment on Twitter!!! 🥴

Friendly and efficient. Kept me informed of his arrival time. Checked that we had a working carbon monoxide alarm too.

Engineer was experienced and got the heating to work. Many thanks.

The service was thorough and efficient.The engineer was pleaant and helpful.