The Engineer was quick efficient and very helpful. No one at the call centre could tell me why a Gas smart metre would not work at my address. The Engineer took the time and explained it to me, also... See more
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The lady who dealt with my query spoke very clearly, listened to my problem carefully, and gave advice about what to do next. I am hard of hearing and, so often when on these types of call, I have to... See more
Sought advice regarding assistance for electricity use as I now have to use an oxygen unit at home and which is on constantly. Such a helpful and pleasant young lady (Meg) gave me lots of information... See more
I had what should have been an easy gas meter exchange. Several complications arise. The lady, Bea who helped me was brilliant. The best service I have had in over 50 years dealing with people over th... See more
Company details
About OVO
Written by the company
Join us on the path to energy that’s better for you, better for your wallet - and better for the planet.
Get a quoteContact info
Bristol, United Kingdom
- www.ovoenergy.com
4.7
Excellent
292K reviews
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Hassle free installation
Engineer who called was very proficient She also had an excellent manner and is an excellent representative for your company. Installation was hassle free
July 23, 2026
Helpful lady
Had a brilliant lady today on the telephone.
Had called a few times before and was always ‘put off’ and never got anywhere!
100% help today with the lady.
July 23, 2026
Phoned before he got there so we were…
Phoned before he got there so we were prepared. Fast service
July 23, 2026
The advisor told me that all was in…
The advisor told me that all was in order and I'm good for the next 2 years
July 23, 2026
The gentleman I spoke to was pleasant
The gentleman I spoke to was pleasant , helpful and sorted my problem in a few moments.
July 23, 2026
whenever I call I get an understanding person on the line to help
Whenever I have spoken to a member of OVO regarding anything they have given me time and patience always making sure I understood, so polite too.
July 23, 2026
I am very happy with the service I…
I am very happy with the service I receive from ovo from communication through to boiler service great experience
July 23, 2026
We was happy how the conversation went…
We was happy how the conversation went and happy to settle with a 2yragreement.
July 23, 2026
This is how customer service should be
This is how customer service should be, pleasant well informed and very helpful, only positive things to say about her professionalism top notch.
July 23, 2026
The engineer did a thorough job as far…
The engineer did a thorough job as far as I could see.
July 21, 2026
Boiler Service via OVO
Tom, the engineer, arrived within the timescale given and performed the boiler service with professionalism and courtesy. Would happily use him again, definitely recommended.
July 17, 2026
Great boiler service
We had our boiler serviced by OVO and it all went really well. OVO contacted me to arrange the service. The engineer arrived on time and was very friendly, efficient and left our house clean. Very good service
July 23, 2026
Not long delays
despite the initial message flagging long waits I got through to speak to a real person very quickly. this means I feel reassured that what I wanted to do has been done successfully.
July 20, 2026
The help that i have recived from laura…
The help that i have recived from laura and another helpfull collugue today and yesterday. They took there time and understanding of my unfortunate situation and current circumstanses. They were both very helpul and have both helped me and my son. 10 out of 10 with there support and genuine help. Kind regards to both i have spoken with,yesterday and today. Thankyou so much both. Kind regards sara tinnion
July 23, 2026
Excellent service from a proactive…
Excellent service from a proactive service company. The engineer was a friendly, polite and competent young man.
July 23, 2026
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