I love the 5, especially the Somerset Branch. I frequent the Swansea, Fall River on President Ave and the satellite on Bedford St. and they're all so helpful and courteous and helpful, they're always... See more
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Review summary
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My experience with Michelle Proia as my loan officer from Bank Five and her trusted team gave me the best support and advice a person could receive as a first time home buyer. Her knowledge and profes... See more
I go to the Swansea branch. My service is always excellent. Jared the assistant manager is the best. His team is very efficient and pleasant to deal with. Great customer service
The Customer Service Rep was very nice and polite. He took care of my issue with his superior. Her name was Sarah, she was very informative and helped me with my issue in a very prompt way. There is a... See more
Company details
- #2 of 26 best companies in Bank
- #36 of 107 best companies in Financial Institution
- #10 of 37 best companies in Mortgage Lender
- #1 of 4 best companies in Savings Bank
Written by the company
Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.
Contact info
79 North Main Street, 02720, Fall River, MA, United States
- 1-774-888-6100
- bankfivecustomerservice@bankfive.com
- www.bankfive.com
4.7
Excellent
6K reviews
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Very good bank live the people there Very helpful
They help me all around even when im calling very polite respectfully thank you's
August 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Your ATM's hardly works every week there's something. Out of money especially on holiday weekends. Or it's just broken .
No reason to take ten minutes to deposit a check. Plus waited ten just to get a teller . The bank was empty.
September 2, 2026
Reply from BankFive
Hi Jane,
Thank you for sharing your feedback with us. We apologize for the wait you experienced at our branch and understand your frustration. I understand our Assistant Branch Manager was able to speak with you to apologize. We appreciate the opportunity to discuss this with you directly and for your understanding. We hope to improve your experience moving forward. Please don't hesitate to reach out if you have any additional concerns.
Best,
BankFive
Friendly and professional people doing…
Friendly and professional people doing a great job!!
September 3, 2026
Everyone is always so friendly!
August 27, 2026
Staff is Knowledgable
Staff is Knowledgable, courteous, kind, and professional. The personal service you used to get at banks in the past are still valued at Bank5
September 3, 2026
The quality of service including…
The quality of service including responsiveness exceeds expectations at this Bank Five location.
September 2, 2026
Unprompted review
My experience was great!
My experience was great! Monica at the Flint is always so helpful and goes above and beyond for me every time! Thank you!
August 27, 2026
Susana helped me qualify for a mortgage…
Susana helped me qualify for a mortgage and purchase my first home. She was incredibly helpful and resourceful. The process was absolutely seamless and I could not have done it without her and the team from Bank Five!
August 31, 2026
Unprompted review
Great customer service
Great customer service, answering and explaining our questions and concerns, so we understand the process of purchesing our indurstral property.
Thank you, Brittney !
Jim and Joan Miller
JHM Properties LLC
October 20, 2025
I was just doing an ordinary online…
I was just doing an ordinary online review of all my bank accounts at several banks. At Bank Five, I was questioned like a criminal, and even AFTER I had given ALL my personal info, they demanded to know the last amount I had withdrawn. I am 84. I use several accounts. I do not remember the last amount, and after giving ALL my info, I was still not let in. Bank Five is last on MY list!
September 1, 2026
Reply from BankFive
Hi Sandra,
We appreciate you sharing your experience with us. For the protection of our customers, additional security questions may sometimes be required to verify identity. Our Contact Center Manager has tried to reach you and left a message to discuss your concerns and help find a solution. Whenever is convenient for you, please reach out to us at 774-888-6100. We value your long-standing relationship with BankFive and appreciate the opportunity to address your experience.
Best,
BankFive
He was nice to me treated me with ut…
He was nice to me treated me with ut most respect not like paula ribeiro, your teller at bank 5 in Bristol her and the manager treated me like a criminal. Even though I was a good customer, that's why I left your bank .I hope she and the branch manager get reprimanded for what they did to me .I left your bank in tears .I will not recommend anyone to your bank .im happy with my new bank
September 1, 2026
Service rep was very knowledgeable and…
Service rep was very knowledgeable and quick to get the problem resolved
September 1, 2026
Got a letter in the mail about account…
Got a letter in the mail about account inactivity, so I called to find out what this was about. Since I don’t remember my last deposit from three years ago, the call got nowhere. I provided all my information and Social Security number but now I have to visit the bank most likely because there’s a few cents left in one of my accounts.
Update- 9-2-2026
They reached out after this review and solved my issue over phone. Updated my rating.
August 31, 2026
Reply from BankFive
Hi Miguel,
Thank you for sharing your feedback about your experience with us. I understand our Contact Center Manager reached out and was able to speak with you and provide a solution over the phone. We appreciate the opportunity to discuss your concerns and apologize for the frustration this caused. If you have any additional questions or need further assistance, please don’t hesitate to call us at 774-888-6100.
Best,
BankFive
Me and my family would like to express…
Me and my family would like to express our eternal gratitude to Dennis Hughes for his unconditional help since we brought our property 11 years ago. Your efforts are truly appreciated and your services and team will always be our number one preference and highly recommended. All the best!
June 1, 2026
Unprompted review
Good service
August 27, 2026
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