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BankFive Reviews 

5,785
•
TrustScore 4.5 out of 5

4.7

Bank
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. The staff is consistently praised for being helpful, professional, and friendly, making interactions pleasant for customers. Many highlight exceptional customer service, noting the efficiency, quick response times, and ease of their overall banking experience. However, some customers experienced slow processes and a lack of responsiveness, particularly when dealing with account issues or loan applications. A few other people also felt that customer service was poor, citing instances where staff seemed uninterested or failed to resolve issues effectively.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their knowledge, professionalism,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, politeness,... See more

Service

Reviewers highlight positive aspects of service, with many customers reporting professional, helpful, and... See more

User experience

Customers had positive experiences with user experience, often describing it as smooth, easy, and... See more

Response time

Customers consistently note positive experiences with response times, highlighting quick answers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Customer Service Rep was very nice and polite. He took care of my issue with his superior. Her name was Sarah, she was very informative and helped me with my issue in a very prompt way. There is a... See more

Rated 5 out of 5 stars

My request for a review of interest rates for my CD were taken serious and handled promptly. I received a call back within 2 business days. As promised! The representative was helpful and answered... See more

Rated 5 out of 5 stars

I have been with the Bank Five for decades. The people with whom I have been dealing with such as Ms. Linda Pamplona, Ms. Nicole Mazeda, Ms. Veronica Andrade to name few, are the top notch banking spe... See more

Rated 5 out of 5 stars

The agent was extremely pleasant, had great affect and phone presence which just helped the whole communication process. Thank you so much for your help!

Company details

  1. #2 of 27 best companies in Bank
  2. #37 of 110 best companies in Financial Institution
  3. #9 of 33 best companies in Mortgage Lender
  4. #1 of 4 best companies in Savings Bank

Written by the company

Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,785)

915 reviews in the last 12 months

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Rated 5 out of 5 stars

Guilherme Goese is fantastic!

My Universal Banker Guilherme Goese was fantastic! He guided me through the service of opening a new checking account with ease. He was so kind and listened to me. Any questions I had were answered. He is a very valuable part of your business.

July 15, 2026

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