Crocs Reviews 

I love my products, but y’all have got to get a better delivery service. OnTrac is the worst service and I’m pretty sure your company has the budget to utilize other delivery services.

Worst experience ever ordering Crocs online! I placed my order on 8/12/26, they arrived on 8/19/26, they were wayyy too big so I was offered a replacement in a smaller size. I sent the original pair back on 8/20/26...... I got notification that Crocs received them on 8/27/26. It's now September 2nd 2026 and I still haven't received any information on my replacement order. Customer service said it can take up to an additional 2-3 weeks to receive my replacement order! In other words- WELL OVER A MONTH, ALMOST 6-7 WEEKS just to receive a replacement order! When it's all said and done the entire process will be almost TWO MONTHS!!! ABSOLUTELY RIDICULOUS!!! And HORRIBLE CUSTOMER SERVICE!!!

The customer service is CRAP!!!!! They have no issues taking your money. That's gone in a flash. But don't every to to an exchange. My return has been stuck in preparing your order for 5 days. No answers from their stupid chat bot and even less from a human. This has been the worst online purchase in a long time!!!! Do better CROCS USA. Because this ain't it!!

Genuinely one of the worst ordering experiences of my life. Took over a week to ship and then took basically another week to deliver. Still hasn’t even come. Their estimate was the 15-17, I ordered bc I should’ve had enough time before I was going away. Actually estimated to come the 25. Ridiculous

I was super excited to try crocs for the first time. i ordered the tmnt crocs off the online store. they sent me the wrong size. i went to their exchange portal. which straight up does not work. ended up having to choose to just return them. i sent them back then i got an email saying they had received them. and it would take between 10 to 14 days for a return. which is already a wild amount of time, i paid 73 dollars for green rubber and i'm on day 13 now and still haven't gotten my refund. I have no idea if I like the feel of crocs and i never will cause they will not be getting anymore of my money

They promise a 15% discount code if you sign up for email and texts, but the code they send you doesn't actually work for Crocs shoes. Will be blocking them and reporting their texts and emails as spam..🤬

I would give crocs an -100 if I couod. Their customer service is awful and don't bother calling them as they do not help and don't care if they do. I was told that by an agent. Never buy the shoes because it is impossible to send them back or get a refund for their website mistakes of chargiing you twice. It is a useless company that knows they have issues with their server and their website and their orders but simply do not care. Worst customer service I have ever had and all I wanted to do is order a pair of shoes. Wow

If I could put no stars I would. I attempted to cancel my order shortly after placing it, well before the item had actually shipped. When I contacted customer support, I was told that because a "shipment was created" in their warehouse system, they could not cancel the order or even transfer me to a manager who could. Instead of stopping an unsent package, they put the burden on the customer to wait for delivery and refuse/return it. Unacceptable customer service and rigid backend policies. I expect my full refund processed immediately upon return.

Rating: 1 / 5 Stars

Review:
I am writing this to document an appalling customer service experience with Crocs. I initiated a standard exchange for an order, which should have been a routine transaction. Instead, it devolved into a month-long ordeal defined by utter radio silence and total incompetence.

Over the course of more than four weeks, I sent multiple emails seeking basic updates regarding the status of my exchange. Not a single email received a substantive human response. My inquiry was effectively ignored while Crocs held both my returned item and my money.

A basic exchange should never take over 30 days or require chasing down support through every conceivable channel. The level of communication and post-purchase support from a multi-billion-dollar global corporation is unacceptable. I expect an immediate internal review of their support desk protocols. Potential buyers, be warned: if anything goes wrong with your order, you are completely on your own.

I purchased a pair for my son. He didn’t like the color. I tried to return them but couldn’t find any trace of my order on-line or in my emails. No receipt was in the mailer. I finally wrote to Crocs. It took them 15 days and they finally got back to me saying they had to research my purchase and found the difficulty was because my email address was recorded as “xxx.com.com” in their system. I thanked them for finding the root of the problem and said I’d like to return the shoes — never worn, in pristine condition. They then had the audacity to tell me my 30 days was up and they weren’t going to issue a return. Sheer ridiculousness,

I ordered two pairs of sandals, but they arbitrarily canceled one and shipped only one. My order was for two pairs, so why would they ship only one? Why didn't they cancel both?

This company is awful to deal with. Second bad experience. Return/exchanges take over a month. Absolutely ridiculous. Do not bother.

I wanted a pair of shoes that I couldn’t find in stores I checked so decided to order them. On Crocs website it says if you give them your email address they will give you 15% off. I did that but checked first what the total price was without it. When I put the coupon code in it was actually more expensive! They give you free shipping if you don’t use it and charge you more than the 15% they give you off if you do! Won’t be shopping for crocs anymore. Terrible business practice.

I attempted to place an order. Within the order form on screen it said the order was not able to be processed at that time. I tried again with the same result. There was no order number, no email confirmation. I checked my bank account, there were 2 pending credit card transactions for £27.50. I phoned customer service ( an international call costing me £5) and I was told I would get a refund in 2 days. 3 days later at 00.00 18th July the payment was no longer pending, Crocs had taken my money for both incomplete transactions. I then managed to find an email address and sent my query/complaint. I got a reply saying that I would have communication in 1 to 3 days, 5 working days later nothing. Absolutely appalling. Never again.

Profil optimization will be your downfall. I love crocs but I’ve had enough. Never buying again.

Haven’t shipped after 48hrs. Tried to cancel and can’t. Can’t complete return as not shipped yet. Bonkers.

Dear,im absolutle happy for Crocs-make my life better::}}}Im disabled ,my leg,feet is absolutle problem with any shoes-Crocs is perfect .:::}}}Look and control size country and pay to Klarna-absolutyly perfect-thanks so much for Crocs and Klarna as well

Wrong style/colour delivered. No method of swapping them with a new order and have to manually return and await refund and reorder. Seeing all the other reviews im now not surprised.

I ordered a size 7 in a pair of crocs. I already had a pair which were size 6 but due to pregnancy, they no longer fit. The 7 arrived yesterday & are exactly the same size as my old size 6 pair. I contacted customer services who were no help whatsoever, they said sorry for the inconvenience & closed the chat. All I would have liked would have been to have gotten the size 7s replaced & getting the deal I originally had paid for. A size 6 & 7 clearly shouldn't be exactly the same size!

I placed 1 order for $114 and, apparently, UPS returned it for some reason. It took weeks to figure out where the order was and then several more weeks, which I had to call again just to get my refund.

I placed a 2nd order and returned 2 pairs because I didnt like them. It took weeks, once again, just for them to receive them!! Why??? Where were they? And several more weeks and many more calls to find out they received them on 6/13. I called today, 7/3, to find out where my refund is and they told me it was processed on 6/25!!! Why did it take so long??? Now I have to wait 10-15 days to receive my refund!! I thought this was a legitimate company! Not so sure anymore!