United Kingdom
Review of BT
The operative we spoke to was helpful, friendly and polite.
Reply from BT
I'm really pleased to hear that you had such a positive experience and found our team member to be helpful, kind, and courteous. Thank you for sharing your kind feedback, Jo! - Jess
Review of Gymproluxestore
Great piece of equipment. Seems very strong and well made. Nice carry bag so I can take everywhere with me.
Reply from Gymproluxestore
Hi Jo,
Thank you for the great feedback! We’re glad to hear you’re impressed with the build quality and that the carry bag makes it easy to take your equipment wherever you go.
If you ever need anything, please feel free to reach out to us at support@gymproluxe.com or via Facebook Messenger.
Best,
GymProLuxe Team
Review of New Leaf Products Ltd
New Leaf products are fine, unfortunately, delivery lets them down. My deliveries are left all over the place and I sometimes don’t get them. Please change your delivery company New Leaf. They let you down badly!
Reply from New Leaf Products Ltd
Hi Jo,
Thank you for your kind feedback and for choosing New Leaf Products. We’re delighted to hear that you’re happy with your health supplement order.
At New Leaf Products, we’re committed to providing premium vitamins and supplements with fast, reliable delivery and excellent customer service.
If you ever have any questions or need support, please don’t hesitate to contact our team at support@new-leaf-products.com — we’re always here to help.
Kind regards,
Hannah
New Leaf Products
Review of Evri
Dreadful service! My parcels get left all over the building where I live, and as I’m disabled and housebound I can’t go and search for them. I won’t order anything online now if Evri are delivering.
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Review of PureGym UK
I like the cool air conditioned atmosphere at Pure Gym in Hastings , it’s so comfortable to work in. ( I left my previous gym because there was no A C)Also I have personal training with Blake who is so patient and supportive. I always feel great after a PT session with him.He is helping get my strength back after a stroke and he gets it just right.
Reply from PureGym UK
Hi Jo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Review of Cera
I find the carers are wonderful however, the way they’re booked in leaves them no time to travel and they’re often very late. One call I had booked in for 08.20 turned up at 10.20am giving no reason why she was so late!
I do think this is a management issue, no fault of the carers so hopefully they will look at this issue and address it!
You have asked me for more details. I can only say that I get a roster with times of carer’s visits ( sometimes, not always)and it’s rare that they’re there on time. I am told that they’re not given any time to travel between visits. So, if a carer is very late( more than an hour.). I ring the office to see if theyre ok.
Update: carer booked for 6.55 this morning turned up at 9 am 2 hours late. She said the office changed the time. No one told me!
Reply from Cera
Thank you for taking the time to share your feedback on your experience. We are sorry to hear that it has not been up to the standards we aim for. If you would like to discuss this any further, or provide additional feedback, please feel free to reach out to us at hello@ceracare.co.uk.
Review of PillTime
I like that I can have my meds in pouches for each day it helps to keep it under control
Reply from PillTime
Hello Jo,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Your feedback is important to the PillTime Team.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Best wishes
Review of Well Pharmacy
The Well app is easy to use and communication is great!
Review of The Cornish Company
Review of Yodel by InPost
I bought a cream tea for my daughter as a thank you for all her help after my illness. It was greatly appreciated.
Reply from Yodel by InPost
We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of Stackzgym
Stackz is a good gym, lots of equipment..but no air conditioning! Too hot to work in for me.
Review of New Leaf Products Ltd
For some reason, when I put the number of my flat on the order online, it leaves it out on the confirmation? I think in future I’ll write in out in letters and see if that solves the problem?
However, my order did reach me and you sent another to make sure. Thank you.
I do appreciate your great customer service.
Reply from New Leaf Products Ltd
Hi Jo,
We appreciate you taking the time to share your experience. We understand your frustration with the online ordering system and the issue with your flat number not appearing on the confirmation. We are constantly working to improve our systems and will look into this issue to ensure it doesn't happen again. We are glad that your order reached you and that we were able to send another to make sure. We value your feedback and appreciate your kind words about our customer service.
Please don't hesitate to contact us if you have any questions or queries and we would be more than happy to assist.
Be well, and have a lovely day.
Kind Regards,
Team New Leaf
Review of Evri
I’ve ordered 8 camping gas bottles which Evri says they’ve tried to deliver twice.
No one has rung my doorbell for delivery either time.
I’ve ordered these before and never had a problem with delivery?
New delivery driver?
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Review of Travelodge
A nice clean hotel, and a very good breakfast..however, I requested a room with a bath rather than a shower. I was told by the receptionist they would call me back and let me know if I could have a room with a bath. They didn’t call back. I got a shower.
Looking through some of the reviews here,I think they need some serious training on communication. They don’t even respond to unhappy customers on here. 😏
Review of Trustpilot
It’s so helpful to be able to see reviews of different companies.
It means a lot to me.
Thank you 🙂
Review of Octopus Energy
Thank you Sophie for your response. I still don’t want a smart meter.
I’m ok if I’m cut off from power. I’ve survived far worse!
Here are some of the reasons why I don’t want a smart meter, taken from The Telegraph …
+2
Some people are against smart meters because of concerns about:
Inaccurate readings
Smart meters can malfunction, causing high bills that don't match the in-home display
Cyber attacks
Smart meters send meter readings to suppliers over a secure network, but there is a risk of hackers gaining access to this data
Lack of savings
Smart meters may not save money, especially for households that use more gas
Privacy
Smart meters can give energy suppliers a lot of insight into a household's energy consumption
Installation
Installing a smart meter can take hours and cause a power outage
Reply from Octopus Energy
Hi Johanna,
Thanks for getting back to me. I appreciate your worries surrounding a smart meter. We have acknowledged this on your account and have logged that you are not interested in the meter exchange. Do let us know if there's anything else we can help you with. Thank you.
Best Wishes,
Sophie
Review of Octopus Energy
I changed to octopus recently and up until now they have been great.
However..I have made it very clear that I do not want a smart meter, but I keep getting emails and calls telling me to do so.
They’re pressuring me and that’s really bad. When I tell them this, I get a response saying ‘That’s ok, we understand.’ Then I get another email or call telling me to get a smart meter.
Reply from Octopus Energy
Hi there,
My name is Sophie and I’m one of the Team Leaders here at Octopus Energy. Many thanks for leaving this feedback on Trustpilot- it’s really useful in helping us improve our processes so we can provide the best customer service possible. We really appreciate all feedback, even if it is negative.
Firstly, I’m really sorry that you’ve had an experience with us that wasn't 5 stars. I can see that you contacted us in regard to not wanting a smart meter. I would like to apologise for the repeated contact. There is however a reason why- the radio frequency that your meter uses is being turned off in June:
As you may know, the RTS service is being switched off permanently on 30th June 2025. This means the radio signal that currently controls your meter and heating/hot water system will no longer function after this date.
Why this is happening
• The RTS meter already relies on a radio frequency (RF) signal to know when to switch the heating on and off – similar to the type of technology smart meters use.
• This is a national transition led by Ofgem and supported by organizations like the Citizens Advice Bureau, ensuring customers remain connected after RTS signals end.
Why a smart meter is the best solution
Installing a smart meter is the only way to ensure your heating, hot water, and billing continue seamlessly after the switch-off. Without this upgrade:
• You may lose access to accurate billing.
• Your heating/hot water system could stop working entirely, leaving you without supply.
We strongly encourage you to arrange for a smart meter installation before 30th June 2025 to avoid any disruptions.
Next Steps:
• To schedule a smart meter installation, please book an appointment here: X
• If you have further concerns or questions, please don’t hesitate to reply to this email.
We’re here to help ensure this transition is straightforward for you and to avoid unnecessary issues after the RTS service ends.
You can find more information here: https://octopus.energy/help-and-faqs/articles/radio-teleswitch-service-rts/
Traditional meters are not made anymore, due to the Ofgem/Government roll out to have all homes and small businesses on smart meters by 2025. Octopus Energy therefore does not hold stock of traditional meters and does not replace meters with another traditional meter. Please let me know if you'd like to schedule in a phone call to discuss the above, and please let me know if you need any clarification on anything- you can just reply to the email I sent you. Thank you.
I hope this helps, but please do not hesitate to get in contact if you have any further questions.
Our phone lines are open Monday-Thursday 9-5pm & Friday 9-4pm, and our email address is hello@octopus.energy.
Kind regards,
Sophie
Octopus Energy
Review of New Leaf Products Ltd
Reply from New Leaf Products Ltd
Hello Jo,
Thank you so much for taking the time to leave your review, it is much appreciated and It's always such a pleasure to receive feedback from our loyal customers.
Please don't hesitate to contact us if you have any questions or queries and we would be more than happy to assist.
Be well, and have a lovely day.
Kind Regards,
Team New Leaf
Review of New Leaf Products Ltd
Excellent company!. Great products. Always respond to emails. My ‘go to’ for any supplements.
Reply from New Leaf Products Ltd
Hello Jo,
Thank you so much for taking the time to leave your review, it is much appreciated and It's always such a pleasure to receive feedback from our loyal customers.
Please don't hesitate to contact us if you have any questions or queries and we would be more than happy to assist.
Be well, and have a lovely day.
Kind Regards,
Team New Leaf
Review of Benenden Health
It is important to understand that if you are unwell and call Benenden for help, you will get a doctor very quickly.
With my illness, the doctor said ‘It sounds like Hyperthyroidism which I already knew. Anyone can check their symptoms online now. Then I was told to see my doctor. It is impossible to see your doctor nowadays. That’s why I joined Benenden! I was told that it’s because your doctor has all your medical details. Well that can be checked online also on the NHS app!
So, I tried and tried to ring my doctor and I just could not get through. I decided to walk down there to speak to them. They were closed (2.30pm midweek) and a scruffy note pinned to the door to say come back tomorrow. Another lady was standing there in tears because she was in pain and could get no help.
Please do not expect Benenden to help you when you’re in dire need. They will only refer you to your doctor.
I gave them 3 stars instead of 1 because they were so nice about it all. I misunderstood how they work.
I’ve come to realise through this experience that if I’m ill, I’m on my own.
I understand that Hyperthyroidism can be fatal if not treated. .. I’m past caring ….
Reply from Benenden Health
Dear Jo,
Thank you for providing us with feedback. We’re sorry to read your frustration. If you’d like to discuss your experience with a member of our team please do reach out and someone will get in touch with you complaints@benenden.co.uk.
Best wishes,
Benenden Health