Evri Reviews 

5,684,528
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 722,637 reviews, reviewers had a great experience with this company. People consistently express deep satisfaction with the local staff, frequently describing delivery drivers as extremely polite, cheerful, and always willing to go the extra mile to assist customers. Consumers also appreciate that shipments usually arrive safely within the expected time frame and remain in good condition upon arrival. Some reviewers were not happy with customer support, stating that it relies heavily on automated responses and fails to resolve tracking problems efficiently. Additionally, a few people mentioned instances where parcels were left in insecure public places instead of being brought directly to their doors.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying greatly depending on... See more

Staff

Users describe positive interactions with staff, praising delivery personnel for being helpful, incredibly... See more

Service

People report positive experiences with service, highlighting the friendly attitude and promptness of the... See more

Product

Customers consistently note ambiguous experiences with product condition upon arrival. Reviewers frequently... See more

Customer service

Customers consistently report negative experiences with customer service, describing it as a communications... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parcel was delivered without any issues but the response to feedback about the available safe place options appeared to be acknowledged but was then totally ignored. After a series of bizarre... See more

Rated 4 out of 5 stars

My package was delivered on time as per the email. The driver phoned my mobile to gain entry to the building,ie. flats, and I buzzed him through main entry door. He left the package inside the main d... See more

Rated 5 out of 5 stars

The local delivery person is helpful and incredibly kind. He knows that I am disabled and waits till I can open my door. He never makes me feel uncomfortable or awkward about my disability. Such conce... See more

Company replied


Company details

  1. #30 of 34 best companies in Logistics service

About Evri

Written by the company

Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.

Contact info

Download the Evri app

Manage your delivery preferences, track and send parcels easily.

4.1

Great

TrustScore 4 out of 5

6m reviews

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4.1

All reviews

(5,684,528)

678,678 reviews in the last 12 months

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Rated 5 out of 5 stars

The parcel arrived on time

The parcel arrived on time. Good tracking programme. Packaging ripped and banged on the corner of both the packaging and box for air fryer. However fryer was undamaged. The driver did not ring the doorbell which for this price item we thought he would, However it was left on the porch which we had said was safe for our delivery

4 September 2026
Rated 1 out of 5 stars

The package was not delivered

The package was not delivered. It was left on full display on an arterial route on top of a temporary heras fence at a neighbouring derelict property! I presume that the package was stolen a short time later.

That your company have taken zero responsibility for basically throwing my property away is a complete disgrace.

23 August 2026
Rated 1 out of 5 stars

Another late delivery

Another late delivery - as usual.
Driver didn't knock - as usual.
Parcel left in the wrong place - as usual.

If you're ordering on line you need to check who the seller will be using to deliver it. If it's Evri you may want to find an alternative supplier - unless you don't mind risking the worst courier company in the country.

Just waiting for the standard AI response now - as usual.

5 September 2026
Rated 2 out of 5 stars

Poor service

After our previous delivery person left we had some temporary couriers who left parcels without ringing the doorbell, delivery now is taking longer, we now have another new courier who seems very nice and is ringing the bell, looking forward to a better service.

5 September 2026

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