The parcel was delivered without any issues but the response to feedback about the available safe place options appeared to be acknowledged but was then totally ignored. After a series of bizarre... See more
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Company details
- #30 of 34 best companies in Logistics service
About Evri
Written by the company
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
Contact info
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Stop leaving parcel in hallway and…
Stop leaving parcel in hallway and lobbies it a bad parcel service
Service with a smile
The parcel arrived on time
The parcel arrived on time. Good tracking programme. Packaging ripped and banged on the corner of both the packaging and box for air fryer. However fryer was undamaged. The driver did not ring the doorbell which for this price item we thought he would, However it was left on the porch which we had said was safe for our delivery
Friendly and competent courier.
The package was not delivered
The package was not delivered. It was left on full display on an arterial route on top of a temporary heras fence at a neighbouring derelict property! I presume that the package was stolen a short time later.
That your company have taken zero responsibility for basically throwing my property away is a complete disgrace.
Another late delivery
Another late delivery - as usual.
Driver didn't knock - as usual.
Parcel left in the wrong place - as usual.
If you're ordering on line you need to check who the seller will be using to deliver it. If it's Evri you may want to find an alternative supplier - unless you don't mind risking the worst courier company in the country.
Just waiting for the standard AI response now - as usual.
Great service
Not happy!!
The current courier keeps dropping our parcels over a six foot fence around the back of our house, instead of coming to the front door!!
parcel was intact and was handed to us
parcel was intact and was handed to us! on time!!
Really lovely chap delivered parcel and…
Really lovely chap delivered parcel and waited for me to get to the door from upstairs
Good service
The driver that delivers my parcels is…
The driver that delivers my parcels is very helpful as im disabled he waits till i answer the door BELL and either puts my parcel just inside the door if my door is not locked or i give him code to key safe a real gentleman
Better notification of delivery times…
Better notification of delivery times would be appreciated and delivery person to ring doorbell instead of just leaving on the doorstep.
Poor service
After our previous delivery person left we had some temporary couriers who left parcels without ringing the doorbell, delivery now is taking longer, we now have another new courier who seems very nice and is ringing the bell, looking forward to a better service.
Why throw my parcel over gate into back…
Why throw my parcel over gate into back yard???
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