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Review summary

Created with AI, based on recent reviews

Looking at 454 reviews, most reviewers were let down by their experience overall. People frequently state that parcels go missing, deliveries are severely delayed, or items never arrive at their destination. Consumers also struggle to reach real support, often dealing with unhelpful automated chatbots that fail to resolve problems. Many buyers complain that drivers leave packages outside or throw them without knocking, leading to further frustration. Some reviewers were happy with dedicated regular drivers or helpful customer service staff who managed to resolve issues successfully. Though some experiences were negative, a few people noted that certain local couriers provided reliable service when available.

What people talk about most

Delivery service

People report negative experiences with delivery service, highlighting severe delays and missing packages.... See more

Service

Consumers express deep dissatisfaction with the service, frequently citing lost items, delivery failures, and... See more

Customer service

Reviewers highlight negative aspects of customer service, describing support as largely non-existent.... See more

Order

Clients share negative opinions on order experiences, consistently highlighting frustration with missing... See more

Product

Users describe negative interactions with product quality, reporting that items frequently arrive damaged or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I use vinted regularly to buy and sell, I always change the courier if it says evri. Local driver cant even deliver a torch, seems to be to hard work. Had many say its ready for collection just to che... See more

Rated 1 out of 5 stars

Kept trying to get through to Evri about a missing parcel but the number they give you is a ai bot which is useless then they ask would like a call back but the chance of that happening is less tha... See more

Rated 1 out of 5 stars

Every single time I have a problem when EVRI are used by a seller. Lies about attempted delivery. No updates for a week, no regard for delivery instructions, parcels abandoned outside a neighbours hou... See more

Rated 1 out of 5 stars

Not one single parcel that has been entrusted by companies I've ordered goods from has arrived on time if at all. The latest is an email informing me that I will get an estimated delivery time within... See more


Company details

  1. Courier service
  2. Gaming services

Information provided by various external sources

Provides interactive, multimedia communications and data processing services and products to gaming and entertainment industries.


Contact info

1.1

Bad

TrustScore 1 out of 5

906 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.1

All reviews

(906)

437 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pay extra for next day delivery and then it does not come

I paid for some shoes that I needed delivered the next day. So I bought next-day delivery, which is £8, which is on top of what I had to pay. And then I got a message on the following day that it had been delayed. Yes, I do understand things happen, but when you pay nearly a tenner extra, you expect it to come. Not the first time I have had bad experiences; just an example of how useless it is

6 September 2026
Unprompted review
Rated 1 out of 5 stars

They have appeared to have lost/stolen…

They have appeared to have lost/stolen 2 parcels in two weeks what a disgrace I have waited in since Thursday and still no updates and no parcel one coffee machine and a Huawei gt6 pro they seem to misplace the expensive items! yet I get a £7.00 pair of jeans delivered evri time who ever is running this company they need to resign so annoying please vinted sellers stop using evri for sending your items!!!

3 September 2026
Unprompted review
Rated 1 out of 5 stars

NIGEL MUST BE ON HOLIDAY AGAIN !!!

Our Evri delivery man Nigel must be on holiday right now.When he's not around everything grinds to a halt and his round including ( MISTERTON DONCASTER ) are never covered so whilst we get notified they have our parcels and they will notify us when its out for delivery they only arrive after Nigels two week break. They currently have two plants which I ordered and no doubt they will be dead on arrival !!! Who is running this show ????

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Parcel delivered to the wrong address

Parcel delivered to the wrong address. Reported immediately. Got an email saying Evri had asked the driver to come back. Yer as if. Obviously he didn't. Next day got another email asking if I had now received my parcel which I replied to as a no. Everyday since I've sent an email and every day it's totally ignored. Basically Evri don't give a S**T and there customer service is a disgrace. I'm shocked that a major company is allowed to act like this. Avoid

14 August 2026
Unprompted review
Rated 1 out of 5 stars

The worst service ever

The worst service ever. Can't even deliver a package. Driver is too lazy to give you a call that your package is here even though it's included in the delivery instructions and they just leave without delivering the package and asks you to pick up later. The worst service ever. My delivery got delayed by 5 days and had to go pick it up in the end even though I paid for priority delivery.
Never Ever Use Evri

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Temu partnered with everi lovely…

Temu partnered with everi lovely unfortunately everi employ bad couriers l have ring doorbell and in all day driver pressed attempted delivery shows picture of complete darkness this is the quality people of uk 🇬🇧 have to suffer driver needs p45 and unemployment right away

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Evri are rubbish

Why does anyone use Evri today M&S used Evri said my parcel was delivered did not recognise the picture. I live in a ground floor apartment. Picture shows a garden Evri are useless. Cheap and nasty company.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

When are you going to start taking…

When are you going to start taking notice of these reviews EVRI
ive never known you be able to deliver to the correct address ..
Every other delivery company dont have any issues amazon get it right every time …
Yet again you delivered 2 parcels to the wrong address yesterday
Dreadful company and doesn't even try to make things better

1 September 2026
Unprompted review
Rated 1 out of 5 stars

I ordered speidcut from Temu evri said…

I ordered speidcut from Temu evri said delivered but no body came. then I tried to chat with the customer service, the customer service said it is someho missed from depot I reported Temu Temu said it showed delivered this is the seam going I shared the whole conversation with them then they are doing ducking drama. Evri is a robber. If I had chance to give 0 star I would go for that. Stupid customer service and thief driver

30 August 2026
Unprompted review
Rated 1 out of 5 stars

0 stars if I could

0 stars if I could – the problem isn’t just poor service, it’s dishonesty

I could accept an inefficient delivery service. Parcels can be delayed, drivers can have difficult days and mistakes can happen. What I cannot accept is being told that a delivery was attempted when it simply was not.

My parcel was marked as a failed delivery because the courier supposedly attempted to deliver it, but there was no delivery attempt whatsoever. I was available to receive the parcel, and there was no knock at the door, no doorbell and no calling card. Whatever happened to the good old calling card, where the courier actually leaves a card through the letterbox to show that they genuinely attempted a delivery?

What makes this even more frustrating is that I have experienced the same thing with Evri before. This therefore doesn’t feel like an isolated mistake. It raises a much more serious question about the accuracy and honesty of the delivery information being recorded.

If a driver cannot complete a delivery, just say so. Delays and inefficiency are frustrating but understandable. Falsely recording an attempted delivery is completely different because it shifts the blame onto the customer and creates a false record of what actually happened.

A delivery company should be built on trust and accountability. Unfortunately, my experience with Evri has left me with neither.

1 star because Trustpilot doesn’t allow 0.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Delivered to wrong address. Parcel now lost forever.

This time EVRI delivered to completely the wrong address. I have seen the photo taken by the EVRI courier showing he delivered. But this wasn't my house. Surely it can't be impossible, even for EVRI, to deliver to the correct address?

I have never had a successful, problem-free delivery from EVRI. Do NOT use this company.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Amazon don’t use Evri

Evri, are good at delivering parcels, however living the Isle of wight, there is no way to return a parcel. They will give you a scan code with no way of using it without from where I live except to use 2 ferries to get to the nearest drop off point, they have a secured local office with no public access. The one star is for their lack of any help.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid them

I am waiting for 3 parcels from Temu.
I have all updates from China and everything is good until Evri take parcel in UK. First parcel was delivered somwhere but not to my home. The didn't say wchih house,dont left any noticed in my letter box,just send me picture how somone have it. ButI don't know who and where. Now I 2ait for other 2 should be deliver to collection point provided by Evri on thier website. In wenedsday 26 of august they saythey got it but is delay and they work about it. Is moday 31 and they still work about it. They can't deliver parcel to thierown collection shop. No contact is possible,cant even rate them on thier app. Not first time Evri fail misseble. Had same problem with parcels from ebay. Absolutely worse courier I even experienced. Avoid at any cost.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Their tracking system is ridiculous

Their tracking system is ridiculous, they tell you they have it then wait several days and then it goes to the next stage wait several days and so on, why can’t they give you a specific delivery date and employ more

31 August 2026
Unprompted review
Rated 1 out of 5 stars

A begrudging one star!

I will keep this short and sweet if possible? Package came from China, no problems at all. It then went into the care of Evri and took longer to travel less than a hundred miles than the journey time from China to this country! I then receive notice that the parcel is out for delivery to my chosen address. That was on 15th August and I still have no parcel fourteen days later. Numerous emails back and forth with Evri telling me they believe they have now lost the package but still looking for it. No more from Evri. They have to rate as one of the most inefficient organisations on this planet. My main regret, having no choice but to give them one star!

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Envelope and contents torn and rendered valueless

An A4 envelope with two posters was just left on the doorstep covered with grease marks and a 2” tear through the envelope and both posters it contained. The envelope stated “Do not bend” but failed to say “Don’t tear or smear with grease” which EVRI drivers clearly need to be explicitly told.

28 August 2026
Unprompted review

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