Company markets well. Few too many communicatios, makes you think the item should arrive within a day or two. But does not... Understand import from far far lands, but if the suggestion that its... See more
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Review summary
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Wasn’t excellent because didn’t leave parcel in enclosed porch left it outside
Excellent. Wasn't expecting it until Monday, so really pleased it came on a day my son wasn't home to see it being delivered as it's my son's and his partners Christmas present.
Used them twice when ordering on vinted and they were amazing. No issues and very clear updates on my parcels! Even when the storm was at its worst, my courier didn't just call it a day, they still... See more
Company details
Written by the company
Relay is a tech-enabled delivery network, empowering businesses to grow and elevate their e-commerce operations. Our technology first delivery model is built for efficiency, scalability, and convenience.
Contact info
United Kingdom
- support@relaytech.co
- relaytech.co
4.0
Great
182k reviews
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iv never hated relay more in my life
iv never hated relay more in my life. it is probs the worst delivery service yet. they take the piss with the order and cant even communicate properly either. evri is better than this crap.
29 October 2026
Weren’t on time and stopped updating us…
Weren’t on time and stopped updating us for 4-5 days
31 October 2026
Delivered my parcel to the wrong…
Delivered my parcel to the wrong address. Had to ask on community forum, whose house it was on the photo the delivery driver sent to my phone. Luckily, someone recognised the front door. Not good.
31 October 2026
The package arrived on the date advised…
The package arrived on the date advised albeit a little outside the delivery window.
1 November 2026
Quick delivery with plenty of updates…
Quick delivery with plenty of updates on parcel joinery
28 October 2026
My parcel was delivered to wrong…
My parcel was delivered to wrong address after two days l managed to retrieve it
31 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very happy with service very efficient…
Very happy with service very efficient and professional keep it up.💯
28 October 2026
Reply from Relaytech
Thank you Mr Imran. We are glad to read your feedback.
They rang the bell !!!!
Safety delivered with no sign of damage and decently rang the bell. Thanks !
1 November 2026
Reply from Relaytech
Thank you for the feedback!
Good communication
Good communication
I was going to be out at the time they were delivering. I asked for the parcel to be left in a safe place. It was and the parcel was safe when i
arrived home. Good communication xxx
31 October 2026
Reply from Relaytech
Thank you! We appreciate you feedback!
Reply from Relaytech
Thank you! We appreciate your feedback!
I was a little inundated with…
I was a little inundated with information, being older it was all a bit confusing. Received photos of the delivery and notice they were 7 stops away? A train? A bus? Great photos but when I got home in the dark the parcel wasn't as in the photo. Found it next morning tucked behind plants on the step instead of in the corner of the steps as in your photo!! Still it has arrived.
4 November 2026
Unprompted review
Reply from Relaytech
We are glad that you found your parcel. We appreciate your feedback and we will improve our services.
The delivery operative waited for me to…
The delivery operative waited for me to get to the door and was polite too
31 October 2026
Delivery took ages and witnessed the…
Delivery took ages and witnessed the driver “throw” The parcel on the ground.
28 October 2026
Delivery was in perfect condition 👌
Delivery was in perfect condition 👌
From A Friendly Delivery Person .
Thankyou
5 November 2026
Unprompted review
Left package at wrong address ,even…
Left package at wrong address ,even taking photo of the wrong door number as proof of delivery.
29 October 2026
Reply from Relaytech
We thank you for your feedback. We are glad the delivery went well, but we regret the product quality did not meet your satisfaction. We recommend you to contact the retailer.
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