Vinted UK Reviews 

Not allowed to cancel items if wrong size.I bought advertised garment 12 , needed 4 sizes larger because of going for surgery. Vinted gave automatic one star , on scrolling images found label different in blurred image.Vinted broke advertised rules Consumer Act 2015 and does help support disability

I've recently started using vinted and sold my first item.

Its a brilliant selling site!
So easy to navigate.

I went to Paris and I bought a French language book set of Harry Potter books. I decided later on that I wasn’t going to read all of them in one go so decided to list them on Vinted. last month someone who going to be a teacher contacted me asking if I was open to office to which I said yes. I sold for a lot lower than my initial price since he claimed it was for his students. However, when it arrived, he claimed it was. “damaged” in transit and has been able to keep the books without giving them back or paying the required amount. I have gotten in contact with Vinted many times over the attempted to and they have been awful. I need my money back because books are easy to read and then return.

Vinted as a platform has afforded me to sell so easily. Always been a bit reluctant to sell online, but its been not but smooth sailing

1. Customer Service that is slow to react
2. Why does the buyer have to pay for return if item is faulty or not as described
3. The number of grotty sellers who haven’t got the decency to wash items before sending is shocking.

Account to be deleted because of the above

Cheaper than going shopping.i think it's great

Fantastic - so easy to buy and sell

DO NOT USE!! I would give minus values if possible. I will never use Vinted again. I’ve been ripped off by them on too many occasions because they just do not investigate. Parcels have been lost, damaged or “returned to you” and are never seen again. This is beyond a joke. I’m glad they at least compensate the buyers but I am so out of pocket it isn’t worth wasting my time with them. They profess to be diligent but since they changed the sizing format almost nothing is as it is listed and they accept items with one photo and that doesn’t even have to show the item for sale. Customer service just doesn’t exist.

As a new seller, I spent hours carefully photographing and listing three used evening gowns (and one unworn), including clear images of the brand labels and close-up photos highlighting minor flaws where threads had caught on sequins. Despite being completely transparent about the condition of the items (one of which was brand new and unworn but had been altered by a seamstress - this was clearly shown in a photograph), I was accused of fraud. My account was immediately closed.

I immediately appealed the decision, requesting both an apology and the evidence supporting such a serious allegation. Five days later, there has still been no meaningful response or resolution.

It's deeply concerning how quickly a platform can make such a damaging accusation without substantiating it, yet how slowly it acts when asked to justify or correct that decision. Sellers deserve a fair process, especially when allegations such as fraud are involved.

Best experience

Vinted has become my new hobby — honestly the best thing I’ve done. I’d been meaning to join for two years, and I’ve found the whole experience so relaxing and easy to use. Customers have been fantastic, the feedback has been amazing, and it’s all been genuinely very humbling. It’s lovely knowing the items I’m selling are being appreciated

If I could put no stars I would.

Parcel is stuck in an InPost locker. InPost need Vinted to verify the attempted postage of the parcel and Vinted refusing to engage or support in the matter. In fact take little interest in listening to the issue at all. No phone calls, no response to email just a robot like support agent with zero inclination to help. Waited over 10 days for a response when response times should be 48hours. Left with no money or parcel.

I'm new to Vinted and up to now I've had a good experience. Except I made a mistake by putting an item on for my partner. At the time I didn't know he'd already put it on his account and had inadvertently uploaded a commercial photo. Which I know is not allowed.

However now I've found some of my sales are under scrutiny and being put on hold. Which I feel a little unfair when there are other sellers uploading photos obviously not taken by themselves. I realise you have policies to follow but think this should be consistent.

Having said this I'm really enjoying selling and buying on Vinted and hope to do so for long time to come.

Many thanks Sue B

Block genuine items then relist them think they need to sort the checks out as you can clearly see on tags that people selling are fake

Garbage platform, tried to sell one thing and got instantly banned for fraudulent activity, have tried to appeal but 2 weeks in and not had a response... Don't waste your time they are not worth it. Their un fair ban almost cost me over £100 in stuff I had purchased using this platform before I posted my item for sale

Vinted is the greatest invention since the padded shoulder

Banning for no reason, not lifting the ban and not refunding for cancelled sales : theft at a different level for vinted . Wow I wonder how much more can you NOT do for your customers

Overall, I've had a good experience using Vinted, but one issue is becoming increasingly frustrating.

When a listing is hidden because Vinted believes there may be a problem with the photos, the app says that once you make the requested changes, the listing will be reviewed and unhidden. In my experience, that simply doesn't happen. Even after making the requested changes, the listing remains hidden, leaving me with no choice but to delete it and create a brand-new listing from scratch. This means losing all the views, favourites, and momentum the original listing had built up.

The process feels heavily automated, with too much reliance on AI and not enough human review. Some of my listings were hidden despite using my own genuine photos. When I appealed, the responses also appeared automated and didn't address the specific issue I raised.

I hope Vinted improves this by ensuring corrected listings are actually reinstated after review and by involving human moderators where necessary. It would save sellers a lot of unnecessary time and frustration.

I use Vinted, because it's the only quick option out there. But they have very unclear rules and they change these rules on the go playing with people's money, time, intelligence and patience.
I am shocked and disgusted.