Vinted UK Reviews 

Wow this company isn’t going to be going for much longer it’s absolutely unreal. The money they claw in for buyer protection fees then there’s no protection. Customer services is zero. They can’t be bothered na don’t investigate matters and just mark it as resolved to release the funds then say because they have then actioned the solution again, there’s nothing they can do. It’s not even legal from reviewing their own terms and conditions. They are a rule to their own. Definitely don’t see Vinted still being a thing by next year. First item came open covered in black mould but they said their wasn’t sufficient evidence despite ring doorbell footage showing the item coming open and all the images sent. Second item went missing in the sorting office. Reported as soon as I was able as told I had to give the shop chance to locate it. Then they didn’t report it to the shipping company fast enough so marked it as delivered and all ok. To release funds. To protect themselves. Still no item. Disgraceful.

Extremely poor customer service and an unreasonable claims process
I am extremely disappointed with Vinted’s customer service and the way they handle problems.
My parcel has not simply been delayed or stopped updating on tracking. Evri has already investigated the matter and confirmed that the parcel was damaged to such an extent that it could not be recovered. They even provided written confirmation/certificate and specifically advised me to contact Vinted. I submitted this evidence to Vinted.
Despite this, Vinted is still treating it like an ordinary delayed parcel and telling me to wait 37 in total of instant counting from the day it was posted, before they will consider refunding me if it doesn't arrive. How exactly is a parcel that the courier has already confirmed as unrecoverable supposed to suddenly be delivered?
This is not my first frustrating experience with Vinted. Their customer service often feels automated and inflexible, and I have experienced situations where decisions seem to favour either the buyer or seller without properly considering the individual circumstances and evidence.
I understand that procedures are necessary, but there should also be common sense and proper human review, especially when the courier has already completed its investigation.
I am genuinely fed up with the overall service. Vinted seriously needs to improve its customer support and the way genuine disputes are handled.

Vinted is a trustworthy platform with no hidden costs. Clear cut, quick and simple to clear up all new or preloved items. I have sold many items on good price and bought aswell. A happy seller and buyer.

Love it, easy to you, good customer services, easy refund process, easy payment process

I'm new to vinted thought it was going to be a lot of work, but now I'm really enjoying myself, the process is easy to follow,

Was double debited waiting for it to be corrected

In principle, Vinted could be an incredible platform. A peer-to-peer marketplace only works when there’s trust within the community. Unfortunately, Vinted seems to have allowed that trust to be undermined by fake items, used cosmetics and a customer service system that is woefully inadequate.

Their customer service is genuinely appalling. You can wait days for a response, only to receive a generic reply that completely fails to address the actual issue.

I experienced this first-hand after buying a fragrance advertised as brand new, only to discover it was used and, in my view, clearly counterfeit. I paid to return it, only for Vinted to then claim it had been “damaged on return”. The result? I lost the item and my money, with no meaningful appeal and seemingly no way to challenge the decision.

That is an absolutely unacceptable way to treat customers.

The worrying part is that I’m far from the only person reporting experiences like this. When a platform takes money from transactions while providing such poor protection and virtually no meaningful recourse when something goes wrong, it raises serious questions about accountability.

Vinted has built a huge business on the trust of its users. It’s about time it started acting like a company that has a responsibility to those users.

Platforms operating at this scale need proper oversight, meaningful accountability and consequences when they repeatedly fail the people who use them. Right now, the system feels heavily weighted in Vinted’s favour — and when they get it wrong, the customer is the one left paying the price.

I love Vinted . Very easy way to buy and sell your stuff . Every time got notification make easier.

Customer service is an absolute nightmare to get in touch. I have been getting the run around for over a week dealing with chat bots no humans whatsoever! My order never arrived and I have been telling them this and screen shot all the messages and out of no where they just for some reason said my order had been complete.
Very disappointed with them and not sure if I will be selling or buying on here any more.

Brilliant app , very easy to use and quick to sell , highly recommend

Cracking app straight forward and easy to use for buying and selling .

The most inappropriate customer service I have ever had to deal with. They don't help sellers, they repeat their previous reply to keep you quiet and play mind games to get you at your whit's end. Automated response to questions and important asks for help. They sent me important questions ment to be for my buyer. Confusion turned to upset and disbelief. They wanted me as a sender of the item to provide photographs of the delivered item.
How can I send proof of delivery when I sent the item. Totally useless as a company. They should be totally ashamed of themselves. Susan Eardley, Middlesbrough

Love this site so so easy to sell and to buy canny stop scrolling x

Amazing app and it’s such a great way to earn some pocket money

I don't like some of the comments made by buyers. They buy near perfect goods for well below the original price and complain. This makes you think whether it's worth the effort and trouble it takes to advertise the items,pack them nicely and take them ready for delivery.

such a good app made loads of sales and vinted works great

Very easy to understand the way to put items on Vinted

Abysmal customer service. Massive issues with seller integrity and little oversight. Loads of fraudulent sellers and fake items. If you buy unknowingly from seller who is then blocked your money is locked for 25 days despite the seller being blocked. Not worth the hassle. It appears that vinted don’t care about service as their terms and conditions are purely designed to minimise any responsibility for themselves.

Easy to use, to sell and buy things