Ms La Roche

Customer service is awful they don't seem to understand what you are asking. A parcel got lost and you have to wait weeks to get it resolved in the meantime they hold onto the money. As a seller you don't get your money until the person receives the item. I received something that was advertised as the wrong size and I was expected to pay for the return postage. It's a good concept but needs a lot of work to make it better. Once I've received my orders and my items have sold I'm coming off!

I had an issue with the wrong colour rug being sent. Customer service were very helpful and replied in good tine

Terrible I'm without internet for a week today and no update when it will be up and running again. Online chat is awful and they aren't any better in the phone. I'm disgusted.

I was shopping online and accidentally paid for the items, this probably wasn't their fault, however as soon as it happened I emailed their customer care to cancel the order, there is no other way to contact them, no number just an email address. I didn't get a reply for many hours, the reply was sent by an AI agent company called Richpanel saying they would pass the information to their logistics partner, when I had clearly asked for the order to be cancelled! I suffer with anxiety and considering they are supposed to be a company who supports mental health they are awful! I still haven't resolved the issue. Absolutely furious!

Poor service. No update for days. If you want to contact them you can only do it by email and the response times are awful. I definitely wouldn't recommend them.

Fantastic experience especially by Paige in customer support. I had received a coffee machine as a gift for my daughter, but wanted it to be in the original box, but it arrived in a plain box, it also had 2 parts missing. I contacted customer service by email and Paige offered to send out the missing parts, I explained I would rather have one in an original box. She gave me instructions on how to return and sent me another one out. So so happy. Very polite and efficient.

Posted a letter to my workplace which contained personal information. A colleague opened it as she didn't realise it was for me! I complained but they were no help. They only deliver via Royal Mail and you cannot choose whether it arrives on a weekday or weekend, which makes it difficult when I work full time.

Very pleased with the service, they keep an eye on your weight loss and if it appears excessive they contact you and ask a few questions. My only complaint is I wish you could choose a date for delivery as I work full time in an office so I'd like to choose a suitable date, some times they send it to you quickly and other times you are waiting a week or so.

Julie L was very helpful on online chat and re ordered the items for me

Very poor service. They missed delivery day, I contacted them to get help as the day they had changed it to nobody was going to be home. They were very unhelpful. They drop your parcel to a shop if you are not home which is ridiculous.

Was quite disappointed with the quality of the houseplants I purchased. I had bought bulbs before and was really pleased with them so tried the houseplants, but they arrived in poor condition. I got 5 lucky dip plants but received no description of what they were.

Looks like I'm not the only one to get ripped off! Ordered a branded item, which turned up with no box, or instructions and was definitely not the genuine item. Paid £40.99. The seller is slow to respond and I've now got to pay postage to return it. Really not happy!

Awful, no notification they were delivering, no notification to say they delivered, only found out through eBay that they had delivered to a neighbour, no card left and nothing on the tracking to say which neighbour it was left with and you can't get hold of anyone! So no parcel

Had trouble paying online, I had to phone through and then the price had increased, I wasn't very happy. Otherwise the service was ok

Absolutely brilliant service I ordered 40kg of guinea pig food. Prices were going up with my usual supplier so I decided to look around online. Prices were brilliant. Delivery was very fast. I was a bit worried about ordering 40kg and how I was going to lift it, but luckily they sent it in 10kg bags. So pleased. I'll be ordering again. Thank you

Terrible! Card arrived very late. I messaged on the website, but haven't even received a reply. Won't use again!

Excellent service. Carla Hunt was really nice, made me feel at ease, very professional and helpful.

Saw this on Facebook, had great comments so thought I'd give it a try. The t-shirts were horrible, all 3 were useless. I expected one dudd in the box but not all 3. I immediately requested a return, but have had no reply, you only have 14 days to return so I'm concerned they are delaying so I can't return. Not happy :-(

Terrible! Ordered an expensive shampoo and conditioner over £45 received badly damaged, contacted them, wasn't possible to upload photos in their mobile website so had to use a friend's desktop to do so. They offered me a 25% deduction which I declined as they were too damaged. I was sent a return label, but when taking to the post office it wasn't pre paid!! I had to pay £9.99, I was so angry, so messaged on the website but they wanted a photo of the receipt, same problem, can't upload pics, was told to contact them on Facebook, very slow to reply, they promised to refund it to my PayPal account, 10 days later still nothing and I'm having trouble getting a reply on Facebook at again, disgusting customer service
What a pointless apology, It's now been nearly 3 weeks still no refund!

Awful! I ordered over £30 of products, two of the fragrance oils smelt nothing like the fragrance they are meant to be a copy of, I emailed them and after several days they said to return them for a full refund plus my postage costs. I returned over a month ago, they are not replying to my emails or messages on their website. I'm fuming and really disappointed in their lack of customer service. Be warned