Yodel by InPost Reviews 

Awful . I posted over £150 worth of clothes and it went missing from the shop . Spoke to customer service team who couldn’t help me . Stay away from this delivery company

FIRST AND LAST TIME I WILL USE THIS COMPANY THROUGH ROBERT DYAS
FIRSTLY THE APP DOES NOT WORK OR CONNECT LINK AND IT JUST SENDS YOU BACK TO START AGAIN TEN TIMES GETTING NOWHERE!
MESSAGE SAID DELIVERED, BUT NOT TO MY HOUSE OR ANYWHERE NEAR IT. I COULD NOT VIEW PHOTO OF WHERE IT WAS, AS APP DID NOT WORK. CANCELLED ORDER NEVER AGAIN!

Customer service doesnt really want a response to help you with your complaint.

They have just ended the chat instead within a minute of asking a question. I wanted to complain about a courier who caused emotional distress when being aggressive with the doorbell.

Takes longer to get from Wrexham to Anglesey (an hour's drive) than it takes to get from China to Wrexham (including 2 lots of customs clearance - export and import). Go figure. Queried delay in delivery with Customer Services - got zero response. Not impressed.

It amazes me that a company like yodel can still keep going. It's had so many changes of name over the years from White arrow to Home delivery network and now yodel by inpost.
Non of these changes has hidden the same poor service that it is almost non existent .
They do very well at causing customers annoyance and frustration. About time they just shut down and stop taking customers money for a non existent service

I am constantly surprised at how inept this company is they're constantly emailing me telling me my parcel is on its way only to contradict the email half an hour later saying oops there's been a delay and then when the parcel finally turns up they have the nerve to email me and tell me how they nailed it hahaha I have used this company multiple times not by choice and certainly don't recommend anybody else does unless you like waiting💚✌️

Very poor service and zero customer service...advised parcel would be delivered 29/10 between 19:00-21:00. Nope. App notification 'delivery attempted 19:54'. Not at my address it wasn't. (We have cameras). Contacted customer service next day. Had an 'conversation' about wether a delivery was attempted or not. Advised someone would speak with 'the depot' but all I can do is keep an eye on the app for further updates....terrible service...and this was not the first poor service that I've had from them...update 31/10 still no delivery, no further updates provided via delivery app. My wait to speak to a human customer service agent is 'less than 13min' which it has been repeating for the last 5min...so I have given up and contacted the seller to cancel furniture order...shocking service from Yodel/in Post

2 of us in the House, Car on drive, NO KNOCK HEARD ON DOOR, NO BELL RUNG !!!

Parcel dumped in dirty recycle bin, i really wish couriers would do better.

can you leave ZERO STARS???PITY THIS LOT DESERVE IT. Possibly the worst service from any courier company in the UK. Seriously they dont turn up to collect and they deliver when they feel like it. Dunelm chose this bunch not me theres no online help not a human in sight just some stupid robot called Mat (i can think of a better name!) facebook message even worse. 5 days and counting for a collection , dont see what else Im supposed to do to get the collection done , its the second courier Evri didnt turn up either
cant drop off anywhere so frustrating and unacceptable. Really should not be allowed to trade if they cant live up to their purpose. JUST USELESS.

Said delivered but not! Cant log onto ipost to see photo. Cant talk to a human!

Parcel was left on the ground behind the gatepost at the back of the house. Only a few yards further and it could have been placed in the parcel box or left in the porch or shed. The weather was terrible and although the parcel was wrapped in plastic, water had got through and soaked the box inside - so it must have been a while before I noticed it was there.

The Yodel courier delivered my parcel on the front door. They didn't ring or knock on the door bell. I checked the app and found it said the parcel has been delivered. I check outside and my parcel was sitting there. Anyone could have walked away with my parcel. I'm disappointed with the service.

Title: Appalling service, fake tracking windows, and gaslighting customer support
Absolutely shambolic delivery service. I was given a definitive time slot for today between 12:34 and 14:34 (Parcel No: JJD0002210757039536). The parcel never arrived because they overloaded their driver. When I contacted customer support, the agent spent the entire time repeating a copy-pasted script, pretending the delivery date was always the 28th, and completely ignored the fact that their own system told me it was out for delivery today. To make it worse, the agent then abruptly ended the chat while I was typing. They take on more volume than they can handle and then gaslight the customer when they fail. Avoid at all costs.

My parcel was delivered on time by a very helpful pleasant man

I’ve been having issues with Inpost with late deliveries, parcels left abandoned in the rain, thrown into the garden, etc. My local delivery driver clearly hates his job and gives off the impression that he’s being forced by the company to deliver parcels. Today for example, I get an email saying they have “problems locating my address” when they’ve delivered many parcels over many years without any issues. I saw on ring around the same time thst the usual yodel/inpost driver was delivering parcels in the neighbourhood. I have no option but to stop using retailers who use this abomination.

JJD0002235404405636 I thought yodel were bad but since they have been took over by this company called inpost its even worse.
My parcel says delivered on the 22nd oct to Peterborough, i live in manchester, on top of that i rang twice got through after chatting to this pathetic robot first that constantly repeats itself and then when i finally get to speak to a human i got cut off both times. I have now tried the online chat and been on here half hour with no response, on top of that it says to see photo proof of delivery click on app hey no photo.
This company is a joke, this is worse than I ever thought possible. Do not use. You have been warned.

If I could give them a minus I would absolutely shocking company. Driver delivered a parcel to me ( a mistake it happens) wrong postcode wrong address to mine. I've been over a week trying to get them to pick it up had contact with 3 different people the latest today all say can you give me email and tracking number...NO I CAN'T IT'S NOT MINE.i have given them my address to pick it up and just as well bang my head against a brick wall .If it was close by I would of even delivered it for them but no idea where it is .Im trying to get the parcel to the right person but they just aren't interested .Shocking company

This is terrible!
For the second time now, they didn’t even attempt to ring the doorbell—even though we were home!
They left my valuable packages literally out on the street, and in the rain, too! One of the packages had been opened, and the items inside were broken.
This is unacceptable!
Avoid this company!

For the second day running I have wasted time staying in and hanging on the phone to speak to someone the other side of the World. The driver had the bare faced cheek to say he had tried to deliver and left a card.
Will be claiming.A process akin to pulling hen's teeth. Arrogant in the extreme.
Completely contrary to detailed but crystal clear instructions the parcel was left on the doorstep, in a public area in torrential rain. The goods are saturated. The doorbell nor the knocker were used. Have contacted the retailer
Two days wasted. 23rd and 24th.