SR

Sue Roberts

United Kingdom

Reviews

Review of Yodel by InPost


Rated 1 out of 5 stars

Awful

Awful . I posted over £150 worth of clothes and it went missing from the shop . Spoke to customer service team who couldn’t help me . Stay away from this delivery company

4 November 2026
Unprompted review

Review of Relaytech

Review of Dunelm


Rated 1 out of 5 stars

Dunelm Aintree

Dunelm Aintree . My elderly disabled parents ordered made to measure curtains from Duelm Aintree.

They got them to come out to and measure and fit them .

The fitters came out on the 2/1/26 . The way they left the curtains was shocking . They had cut the rail so the joining gap is towards the end of the rail instead of being in the middle . Weight of one of the curtains when drawn back is on a small piece of the rail . They weren’t pleated nice , they were just thrown up .

I went around after they had been fitted . They looked a total mess . They paid over £1000 for 2 pairs of curtains. My parents are very upset and stressed. They didn’t have the confidence to complain to the fitters.

I took a video and pictures of the curtains and went straight to the shop . The deputy manger agreed that the curtains shouldn’t have been left the way they were and the rail was not fitted properly. New rails would be ordered and they would need to be refitted. He got in touch with the fitter and he came back to my parent’s house . The fitter tidied up the curtains a bit and placed a plastic strip around them to try and get the pleats to sit right . Unfortunately one pair of curtains are trailing .Just worried in case it gets caught in my dad’swalking frame . Hopefully when fitted properly will not be a hazard for my dad .

2 weeks have been and gone so I have gone back to the shop today to see what was happening. Deputy manager advised that they haven’t got a fitter yet and he told me that they would be in touch in 1-2 weeks . I politely informed him that it has been 2 weeks and no one has been in touch . Advised that when he finds a fitter that it would need to be on a Friday So someone will be there. He advised that he can’t specify that it will be a Friday .
Absolute awful customer service. No date for when curtains will be fitted properly.


2 January 2026
Unprompted review

Review of Jeulia Jewelry


Rated 1 out of 5 stars

Poor quality

Poor quality. Watch looks cheap and dull . When you try and return you have to post back to China. Don’t do it . Stay clear

14 November 2025
Unprompted review

Reply from Jeulia Jewelry

We're sorry to hear about your unsatisfactory experience. Our product materials and detailed specifications are clearly listed in the product description section on the item page. We sincerely apologize that the received item did not meet your expectations. We offer a 30-day return policy, but customers are responsible for covering the return shipping costs. Please note our return warehouse is located in California, USA, not in China. You can click this link for detailed return policy: https://www.jeulia.com/30-day-return-policy.html.

Since you haven't provided your order information here, we're unable to investigate your specific case. Please share your order number with us so we can better understand the situation and provide you with targeted assistance. Customer feedback is crucial to us, and we always strive to ensure every customer has a positive shopping experience. Thank you for your feedback and understanding.

Review of Moonpig.com


Rated 5 out of 5 stars

Delayed delivery

Beautiful flowers

21 July 2025

Reply from Moonpig.com

We're really sorry your order was late. We know how important it is for things to arrive on time, especially for special occasions. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!

Review of loveholidays UK

Review of Drivalia UK


Rated 1 out of 5 stars

Joke of a company

Joke of a company, avoid!!!
I hired a van so I could move house and the van they gave me had no fuel in and then broke on the first trip, I got a replacement which also had no fuel and was lucky to get to the petrol station, I was charged for an upgrade and received a down grade!!! Awful service

21 March 2025
Unprompted review

Reply from Drivalia UK

Dear customer,

Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.

To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.

We value your feedback and look forward to assisting you further.

With best wishes
Drivalia

Review of Alton Cars Ltd


Rated 5 out of 5 stars

Excellent service

Excellent service. Kept me up to date with repairs. Collected and dropped car back at home address. Would highly recommend this company 6530

6 February 2025
Unprompted review

Reply from Alton Cars Ltd

Hi Sue, thank you for your 5-star rating! We’re delighted to hear that you found our service excellent and appreciated the updates on your repairs. It's great to know that the collection and drop-off service added to your positive experience. We’re committed to providing outstanding customer service and are thrilled that we could achieve this for you.

Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.

Best regards,
Alton Cars Ltd.

Review of Callie


Rated 5 out of 5 stars

Excellent service

Excellent service . Order was delivered in good time .

I ordered a baby blanket. I was that impressed I have ordered another 2 blankets

15 February 2024

Review of easyJet


Rated 1 out of 5 stars

Thieving

Thieving , horrible cheating airline!!!!
Booked a holiday for me and my family and booked on 4 cases to go in the hold, when I looked on line it said no cases were added so I tried again but thought I’d actually only need 3 so I tried again for 3 but now I’ve been charged for the original 4 plus another 3 at a price of £100 per case!!!
I rang easy jet and explained but they told me they can add on cases or take them off but cannot reimburse the £400 I’ve given them🤬🤬🤬

12 August 2023
Unprompted review

Review of Purplebricks


Rated 1 out of 5 stars

AVOID!!!!!!!

AVOID!!!!!!!
Incompetent, useless, time wasters
If you want to sell your property use s as different company, these cowboys and they’re amateur conveyancing solicitors will have you banging your head against a wall

23 December 2022
Unprompted review

Reply from Purplebricks

Good morning Sue, thanks for reaching out. We want all of our customers, buyers and sellers, to have a great experience, but if this wasnt the case for you I can only apologise. So that I can locate the file and see where things have gone wrong I am going to request some further information. If there is anything else I can help with in the meantime, please let me know. All the best, Charlotte.

Good afternoon, I know I've already reached out, but just wanted to try again in case you still need assistance. I requested some further information to locate your file but unfortunately haven't had a response. We always want to set things right and so I'm keen to locate your file and see how I can help. If you could please get in touch on info@strike.co.uk or 0333 103 8390 and ask for myself. All the best, Charlotte.

Review of Dimprice.co.uk

Review of Fashion Eyewear

Review of FreePrints

Review of Footasylum


Rated 5 out of 5 stars

Excellent service

12 February 2021

Reply from Footasylum

Hey!
How are you doing?
We are just buzzing with the 5 stars! 😍
Thank you so much for shopping with us!
See you again real soon! 🤘🏼🔥😜
Take care and stay safe 🥰!
Thanks,
Alice

Review of Victorian Plumbing


Rated 1 out of 5 stars

Awful

Awful, shocking company!!!!!
I bought a bathroom suite of these jokers and had a plumber booked in, anyway the shower door is cracked, the sink vanity unit broken, the toilet had no fixings for the seat and also didn’t have the floor fixings, the shower cubicle didn’t have fixings in the box...I’ve rang and rang and emailed and emailed and they just don’t care!!!!
Please stay away

4 December 2020
Unprompted review

Review of DPD UK


Rated 1 out of 5 stars

Didn't receive goods and was informed…

Didn't receive goods and was informed by Currys that they have received my returns!!!!

2 June 2020
Unprompted review

Reply from DPD UK

Good morning Sue,

I am sorry for the troublesome service you have experienced with DPD and for the frustrations caused to you.

An advisor will be in contact with you soon to resolve this issue.

Andy

Review of Petmonkey.co.uk

Review of Purplebricks