Dunelm Reviews 

Great sofa, delivery on time. Be prepared it’s a bit of a struggle on your own to unpack it & fit the feet on. Very pleased with the quality, would highly recommend

Not as close to a car park as you old it was

I saw the ideal bedroom light set on the website at a fair price and within a few clicks they had been ordered with a delivery date provided. The lights arrived by courier on the day stated. Can’t fault the overall experience in dealing with Dunelm online.

Dunelm offer a wide range of products with great pricing - good customer service

Just couldn't find what we were looking for. Enlisted the assistance of staff and they joked about how they couldn't find things, especially drapes!
Bought specific curtain rails which were advised as the exact match for our curtain track and they were the wrong ones. Not the best.... The curtains we bought were actually really nice and good value.

Update: Following my scaving email to Dunelms customer service and my review below my refund has appeared into my account. I am still very unhappy with the fact that they accepted an order for an item that actually wasn't in stock and reluctant to order again from them, but credit where credit is due for the very quick refund.

I ordered kitchen chairs on Dunelms website, I have waited 8 days for delivery only to be told less than 24 hours before the delivery is due, "sorry we didn't realise it was out of stock until we went to pick your order. We'll send a refund." I now don't have the chairs we were expecting, taken a day off to receive the items which are now not coming and been advised that I have to wait up to 28 days for a costly refund. The money should have not been taken if they couldn't fulfil the order nor should have it taken 8 days to advise that the item was not available.Disgraceful customer service and all faith in this brand has been lost.

Bought Roman blinds & one was faulty within 24 hours. I promptly informed Dunelms & even though it's no fault of mine they want me to wait another month before a fitter can simply investigate. Dunelms have take my money, they become faulty immediately & and telling me to waitfor it to be resolved. I sincerely will NEVER buy from this company again their actions are not honourable or professional.

Visited the Luton store. I found what I wanted, but during our visit we went to Pausa cafe and the toilet. The toilet should be condemned, there was faeces on the floor and walls, clearly not fresh. The smell or urine was overpowering. Clearly no one bothers cleaning them. This is not the first time the toilets have been like this. We then visited Pausa cafe, there were not enough staff, from order to receipt of bacon roll was 50 minutes. 1 lady serving, 1 cooking and eventually a young girl turned up, who did nothing but operate the till. Despite at least 10 tables being dirty, she just stood there looking at them, there was no one to serve at points but she did not do anything. There was a mix up with a table and eventually the lady cooking walked out. Get more staff, there are plenty of people unemployed. The poor staff were clearly overworked and everyone was moaning at them. Dunelm clearly don't care about their staff. Very sad

Ordered a single bed frame. Delivery texts and updates were great. Drive called with a 1 hour wraning as requested. Arrived and Im so happy with it. excellent quality and service. thank you.

Order arrived as expected. Items were as stated. Easy to assemble. No hassle ordering or with delivery. Very satisfied.

Dunelm delivery service is appalling.
You get an email advising of delivery on a certain date but the tracking gives you no indication of what time or where your delivery is. Then when you have waited in all day and nothing arrives you get no reasonable explanation or indeed a new delivery date. And you cannot cancel the order until after it has been delivered totally unacceptable

I purchased two pairs of Made to Measure curtains, which arrived looking entirely different from the large swatch sample in store. On returning to the store with both sets of curtains, all customer service representatives could see immediately the issue and went about trying to issue a refund. However, as the Made to Measure team seem to be a separate service, the refund could not be issued, despite it being approved by the Area Manager. I was informed I would hear from the Made to Measure service, but I am yet to hear from anyone. For those reading my review and hearing about my experience, I would please think twice before ordering Made to Measure curtains as if there were to be an issue you will find yourself stuck in a void where Dunelm and customer services cannot help, until the Made to Measure team have surfaced with some form of response.

Super and very helpful staff

Extremely poor and disappointing experience.
I ordered the FL Zeno Staircase Bunk Bed, which was advertised as being in stock at the time of purchase. My payment was taken, I received an order confirmation and delivery date, and even received a text message the evening before confirming a four-hour delivery window.
Naturally, I made arrangements around this delivery. I arranged for someone to come and assemble the bed, dismantled my children's existing bed and prepared their bedroom ready for the new one. I then waited in all day, only for the delivery not to arrive.
It was only when I contacted Dunelm myself the following day to find out where my order was that I was informed the bed was actually out of stock and apparently had been all along. The stock information on the website had not been updated.
I sent a detailed email to that customer service advisor, explaining everything that had happened, expressing my frustration and asking for an urgent full refund, as I was not prepared to wait indefinitely for an item they couldn't even provide an estimated restock date for.
Rather than actually reading and addressing my email, I received a response from a different customer service advisor asking whether I wanted a replacement or a refund.
I then had to respond again, explicitly stating that I wanted a full refund as soon as possible. A couple of days later, I received yet another email from a THIRD different advisor, once again apologising for the failed delivery and asking whether I wanted a replacement or a refund, even suggesting they could arrange a replacement when the item came back into stock.
I had now explained the same situation multiple times to three different members of the customer service team, with absolutely no apparent continuity or ownership of the issue.
I then emailed again to express my frustration at the complete lack of communication and the fact that I seem to be starting the entire process from scratch every time somebody new picks up the correspondence. I was offered an apology, 10% discount off my next purchase and finally a refund was issued.

I completely understand that stock issues can happen. What I find unacceptable is taking payment for an item that is apparently unavailable, arranging a delivery that was never going to happen, failing to communicate this to the customer, and then following it up with such a disorganised and frustrating customer service experience.
The whole experience has been incredibly disappointing, stressful and unnecessarily time-consuming. I expected much better from Dunelm.
It's not just the initial mistake that matters, it's how a company handles things when they go wrong. Unfortunately, Dunelm has failed on both counts.

Made to measure very helpful and pleasant attitude.
Final part of Order should hopefully arrive 5th Nov then can book fitter .
Also have just made other purchases for kitchenware and bathroom.

Very good product quality they look lovely even the pasta spoon I would buy again in a Blink

Delighted with purchase of seat pads.
Arrived in time.

Excellent service on made blinds. Thank you. They look great.

the store on Bromley Road has wonderful staff, always helpful and pleasant. i had a question which was looked into and resolved. the item i was collecting was what i expected and purchasing it online was easy.