Our experience at DFS earlier today was very good. The staff were polite, patient and knowledgable and we did not feel pressurised or hurried at all. We feel confident the order has been put thorugh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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From my first visit, where Harry was very helpful & informative, to my second where Jenny helped me pick my suite, giving constructive advise & information & Helena helped with the sale, I was very im... See more
Company replied
Customer service (Doola Ali) was excellent, explained everything about the product, finance options in detail. She was very professional, patient and friendly. Her skill in explaining and convincing... See more
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We were left to browse without being hassled constantly but were made aware that help and advice were available at any time. When we were ready to discuss models and features Thomas (Tom) was very... See more
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Company details
- #15 of 400 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 235 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 91 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
653k reviews
Asks customers to review
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My experience was great
My experience was great, I felt like I was at home, talking to the staff she made me feel relaxd and great me a lot of information, and any questions I ask she answered, I will tell my friends and family if they ever want to get a new sofa, thank you again
21 July 2026
Customer service was great
Customer service was great. Very attentive and not over powering. Can’t ask for anything more than that. Very knowledgeable and accommodating.
Hazel was excellent from start to finish and went over and above our expectations with her customer service and in no way was pushy or demanding. A credit to your Glasgow store.
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Salesman very polite and knowledgeable…
Salesman very polite and knowledgeable on products.it was a very calm environment.
22 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Received a warm welcome and help when…
Received a warm welcome and help when we asked. No pressure. Received good product information, care and insurance which helped give us confidence buying the sofa.
Alison was very personable and professional
22 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very happy with the service we…
Very happy with the service we received, talked us through all the different options and products associated with our sofas, very friendly and helpful, coffee was a bonus and very good ☺️
22 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Quick informal service
22 July 2026
Reply from DFS Furniture
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Staff were warm and very receptive to…
Staff were warm and very receptive to the fact that we had to change our minds from shopping around. Sandra please keep up the great job. It was nice transacting with you
22 July 2026
Reply from DFS Furniture
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Helpful and friendly staff
22 July 2026
Reply from DFS Furniture
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Deliverymen were exceptional
Chris and Bartoz were absolutely brilliant. Exceptionally efficient and respectful of my property and my brand new furniture. An absolute credit to the company. Thank you gentlemen.
21 July 2026
Unprompted review
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Delivery drivers was fantastic they…
Delivery drivers was fantastic they delivered my sofa 22/7/26 from distribution center Carcroft was absolutely fantastic nothing to much trouble really good with my disabled son these guys are a credit to dfs
Sofa fantastic really good so far
Whu l give 1star less because didn't realise cushions was extra
22 July 2026
Unprompted review
Reply from DFS Furniture
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
My day at dfs
Lovely selection of furniture, very helpful staff, explained everything happy with furniture I selected, would recommend this branch to anyone wishing to buy furniture
22 July 2026
Reply from DFS Furniture
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
No pressure from the sales person
No pressure from the sales person, available to answer questions when required but gave me space to think and speak to my sister on the phone about my choice.
22 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Customer Services
Customer Services, very good didn,t wait too long be service. [Peter]
22 July 2026
Unprompted review
Reply from DFS Furniture
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
I spoke to a representative and he was…
I spoke to a representative and he was very helpful and helped me with my choice and very polite in every way
22 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
We have purchased items from DFS…
We have purchased items from DFS previously, the last time was with the same member of the sales team. On this and the previous occasion, he was very professional and helpful. We are very pleased with our latest purchase
14 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
I took some sofas 2018 that from Dfs I…
I took some sofas 2018 that from Dfs I still inertesting to take again thank
22 July 2026
Reply from DFS Furniture
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Customer rep was excellent.
22 July 2026
Reply from DFS Furniture
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Customer service …
Waren was very helpful answering all our questions and showing us different options that were available in the sofa range before we made our choice, also explaining what our options were in finance.
22 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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