The order came very quickly however I found a manufacturing fault with the shoes and was able to exchange in store. But then those also had a fault that appeared after trying the shoes on at home, whi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant service from Footasylum. Helpful assistant in Coventry Store put through order online for me which arrived in less than the 5 working days advised to my home. Great product which helped redu... See more
Company replied
Very helpful sales assistant - although we had to ask for help the lady who served us was friendly and knowledgeable. Her assurances regarding posting the item, as it wasn’t in stock, which although... See more
Company replied
I visited the store during my summer holiday in July this year (2026). My son tried on some trainers and Tino went out of her way to help us. She was extremely patient as she spent the whole time with... See more
Company replied
Company details
- #74 of 120 best companies in Activewear shop
- #318 of 590 best companies in Clothing Shop
- #116 of 216 best companies in Shoe shop
- #77 of 145 best companies in Sportswear Shop
- #28 of 68 best companies in Streetwear store
Written by the company
Established back in 2005, Footasylum has made a name for itself as one of the leading retailers of fashion streetwear and sportswear. Always on the lookout for new and upcoming brands, we’ve got our finger firmly on the pulse of the street and sports fashion scene. Shop the latest releases from streetwear giants Nike, adidas Originals and Jordan, update your activewear with Under Armour, Monterrain and The North Face or give your look a premium feel with Calvin Klein, Tommy Hilfiger, and Alessandro Zavetti. Whether you shop with us online or in store, at Footasylum we aim to defy ordinary and pride ourselves on our huge range of footwear and apparel. Our in-store team are always eager to help, hooking you up with the latest streetwear and our mailing list will keep you in the know on all things Footasylum.
Contact info
United Kingdom
- customerservices@footasylum.com
- www.footasylum.com
4.4
Excellent
88k reviews
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Yashraj was very helpful in dealing…
Yashraj was very helpful in dealing with an issue I had with my order.
6 September 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, Daniel! We're delighted to hear you had a positive experience with us. Your support means a lot, and we look forward to helping you again in the future. Cheers!
Reply from Footasylum
Thanks so much for the fantastic review, Danielle! We're delighted to hear your delivery was super quick. It’s great to know you had a smooth shopping experience with us. Hope to see you again soon for your next purchase!
I have returned a parcel for a exchange…
I have returned a parcel for a exchange and I got a email saying it had been collected from the lockers and not heard anything else and still not got my exchange
28 August 2026
Reply from Footasylum
Hi Nichola,
Thank you for your review. I have looked into your return, and I can see that your item has already been delivered to the warehouse, but it hasn't been scanned in yet. Please allow more time as from the date of drop off, our returns process can take up to 14 working days. Once scanned in by the warehouse, we will process your exchange right away.
Thank you for your patience and understanding. If you need further assistance, please do not hesitate to get in touch with us.
Kind regards,
The team
Fabric is better than expected- great…
Fabric is better than expected- great school shoes!
25 August 2026
Reply from Footasylum
Thanks so much for the fantastic review, Rachel! We're delighted to hear that the fabric of your new school shoes exceeded your expectations. It's great to know you're happy with your purchase. Hope to see you again soon for more stylish finds!
Very good value for money
1 September 2026
Reply from Footasylum
Thanks so much for the 5 stars, Michael! We're delighted to hear you found great value for money with us. It’s fantastic to know you had a positive shopping experience. Hope to see you again soon for more great finds!
Great product and value for money
Great product and value for money. Very quick delivery as well. Would recommend buying from here.
29 August 2026
Reply from Footasylum
Thanks so much for the fantastic review, Kimberley! We're delighted to hear you found the product great value and that your delivery was quick. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Great online experience.
Great online experience.
The trainers I ordered are exactly as described. Delivered on time.
one happy customer
1 September 2026
Reply from Footasylum
Thanks so much for the fantastic review! We're delighted to hear that your trainers arrived exactly as described and on time. It’s great to know you had a smooth online shopping experience with us. Hope to see you again soon!
Efficient and straight forward to use…
Efficient and straight forward to use site. Delivery was prompt-earlier than expected which was excellent. Son loves his new coat-so do I so when he grows out of it im going to nab it 😅
1 September 2026
Reply from Footasylum
Thanks so much for the fantastic review, Alison! We're delighted to hear that your son's new coat arrived earlier than expected and that you're both happy with it. It's great to know you had a smooth shopping experience with us. Hope to see you again soon for more stylish finds!
Still haven't received my order
1 September 2026
Reply from Footasylum
Hi Marie,
Thank you for your review, and I’m really sorry to hear how frustrating this situation has been for you – I completely understand your concerns, and frustration on this situation. Please accept our apologies; this is certainly not the experience we aim to provide.
We have now sent you an email sorting your order out. Kindly check your inbox or spam/junk folder.
If you need further assistance, please do not hesitate to get in touch with us.
Kind regards,
The team
Reply from Footasylum
Thanks so much for the 5 stars, Darren! We're delighted to hear your delivery was super quick. It’s great to know you had a smooth shopping experience with us. Hope to see you again soon!
Brilliant service in store and online
1 September 2026
Reply from Footasylum
Thanks so much for the fantastic review, Susan! We're delighted to hear you had a brilliant experience both in store and online. It's great to know you're happy with our service. We really appreciate your support and hope to see you again soon!
Reply from Footasylum
Thanks so much for the 5 stars, Dan! We're delighted to hear that ordering was easy, the price was great, and delivery was quick. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Ordering simple & fast delivery
Ordering simple & fast delivery - good quality clothing
28 August 2026
Reply from Footasylum
Thanks so much for the 5 stars, Susan! We're delighted to hear you found our delivery simple and fast, and that you're happy with the quality of our clothing. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
You sent the wrong trainers and then…
You sent the wrong trainers and then the amount of effort to get clear directions on how to send them back and get the right ones is ridiculous and i still havent got my trainers yet
1 September 2026
Reply from Footasylum
Hi Christian,
Thank you for bringing this to our attention, and we are sincerely sorry for the mix-up with your trainers and the frustration caused by the return process.
As advised in our email, please send the incorrect item back to us, and our team will fast-track your replacement to ensure you get the correct trainers as quickly as possible. Also, do not worry, we will cover the return delivery fee as we have sent the incorrect item to you.
If you need further assistance with the return details, please don't hesitate to reach back out to us directly.
Best regards,
The team
Reply from Footasylum
Thanks so much for the 5 stars, Hayley! We're delighted to hear you’re pleased with your new trainers arriving so quickly. It’s fantastic to know you had a smooth shopping experience with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the 5-star review, Rebecca! We're delighted to hear you had a great experience with our quick delivery and pricing. We love knowing you enjoyed shopping with us. Hope to see you again soon!
Very good and quick delivery.
1 September 2026
Reply from Footasylum
Thanks so much for the 5 stars, Kenneth! We're delighted to hear your delivery was quick and smooth. It's great to know you had a positive experience shopping with us. Hope to see you again soon for your next footwear fix!
Reply from Footasylum
Thanks so much for the 5-star review, Adam! We're delighted to hear you had a great experience with us. Hope to see you again soon for your next purchase!
Purchase was very simple on line
Purchase was very simple on line
Was informed by delivery tracking until delivered in shop.
Delivery was quick,very impressive.
3 September 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, Thomas! We're delighted to hear that your online purchase was straightforward and that the delivery tracking kept you well-informed. It's great to know your order arrived quickly and smoothly. We really appreciate your kind words and hope to see you again soon for your next shopping experience!
A long delivery & a very “battered”…
long delivery & “battered” box. Disappointed as this was a gift.
1 September 2026
Reply from Footasylum
Hi Donna,
Thank you for your feedback. We are sincerely sorry to hear about the delay with your order and that the packaging arrived damaged especially since this item was intended as a gift.
We take your comments seriously and will be raising this with our delivery carrier to help improve our service and prevent this from happening in the future.
Our sincere apologies once again. If you need further assistance, please do not hesitate to get back in touch with us.
Kind regards,
The team
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