Footasylum Reviews 

Ordered the wife some Adidas Spezials for the wife as a gift. Nice trainers . Did a click and collect at the Bluewater store. Took 6 days to arrive. Not the best service.

I spent over 600 in foot asylum but no rewards have been added to my account

Very happy with product and delivery. Would use again and recommend.

Missing item and was not refunded

I have been waiting 4 days to hear what's happening with the pair of shorts missing from my order and when messaging you I was made to feel like a criminal.

Do not order from this company. Its a scam. I ordered a jacket for my son and it never arrived. I reported it twice to them and i have screen shots for proof and they kept on putting it off saying they know nothing about the incident. I asked them to email regarding proof of our conversation and they said they can’t. There’s no direct line only chat then they cut you off. Email is a waste of time. I’m reporting them to trading standards you have been warned.

I think footasylum is the best place to shop from first of all it is cheeper then other places that have good thins on sale and when you order it it come in like 2 days so overall a good shop

brilliant absolutely

Tirumei is lovely, she resolved my issue quickly.

Exceeded my expectation and speedy delivery

Sent me a dirty pair of trainers, customer service poor

Drishika was very helpful and sorted my issue out for me when i contacted customer support.

Hassle free order and speedy delivery

As always Footasylum deliver.. great quality great prices

Always fast delivery and great prices

Mangra was quick and efficient

The final email from the company came 3 days after my email. Another generic round of apologies and then I was told because there had been so much time - 4 weeks due to not being able to get a response from customer services - that unfortunately, the top was no longer available!
I was told not to worry as they could get the matter resolved for me. As the delivery promised had been missed, a refund would be processed for me and would be in my account between 5 and 10 days,
I am sure that purchases in store do not result in the fiasco that I experienced. I have often bought things in the store and always had a positive outcome. However when ordering online the customer service team let the company down with their untimely responses and email comments.
I would never place an online order again with Footasylum and would advise friends and family not to do so.

One item in my order was not delivered and it was impossible to speak to a human being at Footasylum about this. There is no telephone number and it is all AI which just keeps repeating the same irrelevant questions. Tried to connect to a human via live chat numerous times but kept being cut off. Tried emailing and again AI, then was told it would be at least 5 working days for someone to get back to me. In the end tried Whats App and finally got a response after 24 hours. The missing item finally turned up days later.

All Footasylum need to do is to inform customers they have split parcels and the 2 tracking numbers. Instead they have customers jumping through hoops to find out what the hell is going on! Will never order anything from them online again. Time wasted and lesson learnt.