Flannels Reviews 

Paid £12 for next day delivery i ordered yesterday, Wednesday 4th of November supposed to arrive today. The courier delivered to the wrong house and i can’t even contact customer service or anything!!! I want another pair next day or a refund ASAP

Ordered some makeup bits online and when they arrived the boxes were damaged and also one of the items had no lid and looked dirty. Also the Clarins eyeshadow has cracked away from the edge. Actually looks like all fell off the back of a lorry or has been found at the back of the store cupboard. Customer services said the boxes aren’t covered by warranty, luckily they weren’t a gift for someone!! Won’t be buying from them again.

RIP off delivery and return cost 6.99 and again 6.99 to return will never buy from this website again

Disgusting customer service, put in a 20-% off code, didn’t go through when order went to there end and wouldn’t honour it. Very upset boy for Christmas as now returning

I would have given 5 stars but the cost of delivery is to high and also gets costly when returning items. I always loose out £10-£15 on delivery chargeswhen returning items.

Ordered a week ago, received an email saying it would be delivered on Monday it is now Thursday. When I go on the tracking there are no updates from early hours Monday morning

Had a previous order from Flannels for the Grandkids Xmas pressies and this order was no different.
Good price, fast delivery and kept up to date regarding delivery etc.
Happy again.

Love this company always has what I am looking , competitive prices, great choice and always delivered in a very good time

My first shopping ecperience from Flannels ,they didn’t dissapoint

I was promised delivery by the next day and even paid for next-day delivery—now they’re saying I have to wait an extra day? What a letdown.

Second time I’ve ordered second time got it wrong. Unfortunately my customer is going elsewhere. Rubbish

My item never arrived on time , I paid next day delivery and it was a birthday present so really disappointing service won’t be using Flannels again

Order has still not arrived despite telling me it was out for delivery on Sunday! Also details provided in order summary are not applicable with DHL tracking service to locate/ esculate

Very efficient and timely delivery,

I usually say 5 star but my parcel is delayed and i payed £11 next day delivery

Box came damaged, these are a xmas present so wanted everything perfect, paid £200 so would have expected everything to be perfect

I feel like a bad person asking to return an order that I paid good money for but, because I am in a wheelchair and, couldn't get out to post it back within the 28 days ? I'm told that I can't return it now.

I'm stuck with a top thats way to big, I am so disheartened by this and really do hope that they would get help for disabled customers who spend what money they have, shopping with them.

I tried to order a Canada goose jacket or a stone island jacket as my 2nd choice. I applied the FF20 code for a 20% discount. This code worked when I put items in basket. However I thought I would leave finalising my purchase until the last day of the sale. When I went to complete my order, the code didn't work on any items or products even though the countdown timer still stated the offer was still in time! Because of this issue I was unable to buy my new jacket. When I contacted customer services, they didn't appear to believe me! They didn't offer me a code to complete my purchase even though I provided screenshots to prove their code didn't work whilst the offer was still available! I asked for a one time code to complete my purchase with a 20% discount after the offer had expired and they didn't want to help me and didn't appear to value my business. Very disappointed with Flannels!

HUGE return costs and non existent customer service - I would avoid ordering online from this company

Terrible customer service, and delivery via DHL. They left my parcel on my doorstep all day, lied to say that I had signed for it, and my parcel has been stolen, contacted both Flannels & DHL multiple times now, filled out necessary forms, and yet still no refund or update on the issue. Will definitely not be using either company’s services ever again. Would be 0 stars if that were an option