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Cettire Reviews 

149,813
•
TrustScore 3.5 out of 5

3.5

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Evaluating 22,304 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention the very attractive prices, competitive costs, and the wide selection of authentic luxury items found across the catalog. Many individuals also appreciate the straightforward online shopping process, secure payment options, and surprisingly fast international delivery times when purchasing designer products. Some people were dissatisfied with occasional shipping delays, extended waiting times, and frequent problems regarding accurate tracking updates for their packages. Reviewers additionally noted frustrating experiences involving inadequate protective packaging, receiving incorrect product colors, or being sent completely mismatched sizes. Buyers also mentioned that return policies and restocking fees can make exchanges complicated when issues arise.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers reporting that they received... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised fast shipping times, noting... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between shoppers. While many... See more

Price

Customers consistently note ambiguous experiences with price, featuring both positive and negative feedback.... See more

Quality

Users describe ambiguous interactions with quality, noting both severe issues and exceptional experiences.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Not sure if I will shop here again, especially with the amount of money I spent I would expect better customer service. Not only did I not have the best customer experience. The shipping was longer t... See more

Rated 4 out of 5 stars

Great stock and prices. I'd buy a lot more if postage was included for say $200+ purchases and there wasn't a restocking fee for returns. Online shopping needs this flexibility.

Rated 3 out of 5 stars

My online shopping experience is fine . I do wish CETTIRE could show better pictures with models. My problem is with the shipping and delivery dates that change daily . I am still waiting for one of m... See more

Rated 3 out of 5 stars

Website is great , product is real and amazing quality! Really love it, and delivery was super quick it said 12-19 August and it arrived on 12 August. Only giving 3 stars because the handbag I b... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Luxury Online E-Commerce Platform with over 500 Brands

Contact info

3.5

Average

TrustScore 3.5 out of 5

150k reviews

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3.5

All reviews

(149,813)

23,958 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Company had good communication

Company had good communication. They shipped it the next day and delivered my bag in 3 days. I just wish the shipping & return charges weren't so high. I would buy more often. By was brand new and the packaging was great. 👍🏽

31 August 2026
Rated 1 out of 5 stars

Extremely disappointing experience

Extremely disappointing experience with Cettire. I paid $330.34 for Dior sunglasses that arrived defective. The frame/arm was visibly deformed, making them extremely uncomfortable and practically impossible to wear, and there were also visible defects/marks on the Dior logo lettering.

I provided photos and returned the sunglasses, yet Cettire claimed there were “no defects.” They refunded me only about $235, meaning I lost approximately $95 on a defective item that they now have back.

After escalating the issue, their manager simply declared the case closed and said they would no longer respond.

Buyers beware — I would never purchase from Cettire again.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order if you know what you…

Easy to order if you know what you want.
Delivery to Australia within a week from Europe.
Quality product - wrapped and boxed well.
Saved $800 on a gift for my wife.
I will 100% use again. **research your model number!
I endorse this purchasing platform$

27 August 2026
Rated 5 out of 5 stars

Great service

Great service. Parcels in order. Duty taxes paid before delivery. Complies with domestic laws and regulations. Delivery was quick to South Africa.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Very poor experience

Very poor experience! I ordered women's shorts but received men's boxer shorts and was still charged all these fees for returning the items. I paid $503 and only got back $360. I would never shop on this site again. Fyi, and the boxing looks like it's coming from China!

28 August 2026

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