GIGLIO.COM Reviews 

Giglio.com is actively misleading international consumers. They shipped a completely wrong variant of the premium shoes I ordered (silver logo instead of the all-black model) because their website displays a false image and description that do not match reality. My package took nearly a month to arrive, and despite notifying them about this serious catalog error over a week ago, they STILL refuse to take down the fake picture and description from their site! They are knowingly and intentionally deceiving future buyers who will all end up receiving the wrong item.
Instead of taking immediate ownership of this consumer fraud, their customer care team (Irene) has hidden behind rigid automated policies, offering insulting "fake solutions":
1. Offering a €25 partial refund to keep useless, incorrect shoes just so Giglio can avoid paying international FedEx return shipping fees.
2. Offering to return my original €20 discount coupon as "compensation" Returning what already belongs to me is the bare minimum required by law, not a favor.
3. Punishing me financially by forcing me to pay current higher retail prices for an alternative model, completely ignoring the lower promotional markdown active on my original purchase date. On top of that, they expect me to double-pay out of pocket while waiting weeks for a refund.
Charging a customer extra, double-blocking their funds, and leaving a deceptive listing online to scam more buyers is a shameful commercial practice. I am returning the item for a full refund and attaching screenshots of their fraudulent website to my formal complaint with the European Consumer Centre (ECC-Net). Avoid this store at all costs!

Absolutely disgraceful customer service. One star only because zero isn’t an option!

I purchased a pair of luxury shoes from GIGLIO.COM and received them with a huge, clearly visible defect. I immediately contacted customer service, providing photographic evidence. They requested additional pictures and eventually offered me either a €50 discount or a return.

I obviously chose to return them. When purchasing a luxury product, I expect it to arrive in perfect condition. As minimum!

After returning the shoes, I heard nothing for a week. I contacted customer service again and they confirmed that the return had been received and that my refund would be processed within 6–8 business days.

Another week later, unbelievably, they informed me that the box was damaged and attempted to reject my return!

The original shoebox was in perfect condition, as were the dust bags. The only damaged item was the outer cardboard shipping box. The shoes had NEVER been worn. I simply took them out, noticed the defect, photographed them and put them back in.

It is absolutely disgraceful to use such an excuse to try to avoid refunding a customer for a defective product that THEY shipped in the first place.

This kind of dishonest, tricky behaviour and apparent attempt to take advantage of customers is exactly how a company loses trust, credibility and business.

I strongly advise against purchasing from GIGLIO.COM, especially when it comes to luxury or high-value items.

I returned a €437.50 coat in the same condition as received, after only briefly trying it on.
Giglio claimed the coat was stained and refused my refund. I dispute this claim, but despite several emails, we have been unable to resolve the issue.
Giglio offered to return the coat only if I arranged and paid for collection from Italy.
As a result, I currently have neither the coat nor my €437.50 refund.
I am now taking steps towards legal action to recover my money.

A very disappointing experience, particularly regarding customer service and returns. I would hesitate to shop here again.

Thank you for the order; the item arrived new and original.
Please add more women’s T-shirts from the brand MC2 Saint Barth to the website’s product range.

Managed to pick up my grail tods sneakers at a great price from Giglio, and they arrived within a few days!
A seamless experience from start to finish, highly recommend.

horrible experience. I purchased and paid a shoe which was suppose to be a present. after one week of no communication at all, they wrote me that its not available. such negative experience. you better sell potatoes

I have bought several items from Giglio, and my experience has been very good so far. Please bear in mind that the items are shipped from different stores, so delivery can sometimes take a little longer. However, all my orders have been dispatched and received within a week in Europe.

Giglio offers great prices and an excellent selection of brands. I already have several more items on my wishlist.

I do not recommend Giglio! Very disappointing experience!

I purchased a handbag from Giglio, and after only four months of use, it broke. I contacted their customer service by email, and they told me they would get back to me. Unfortunately, I never received any response or solution to the problem.

I have been a loyal customer for years and have spent a considerable amount of money shopping on their website. However, after this experience and their disappointing attitude towards customers, I will definitely never shop with them again.

Extremely disappointed! I expected much better customer service and a more professional approach from a company like Giglio.

It was my first purchase from your side! Everything was perfect 🤩

Prompt and helpful response. Issues resolved in a timely manner

Found a coveted piece at a great discount!

Easy to order. Quick shipment.

I definitely do not recommend this place! I bought shoes costing over 10,000 CZK, and a defect appeared after just two months of wear. I filed a warranty claim, but it has now been three months that the online store has been holding onto the shoes for an alleged repair—constantly dragging out the process—and refusing to issue a refund. I strongly advise against using them; I am currently handling the matter with a lawyer.

I purchased an item on August 30th and received the wrong product on September 11th. After a frustrating 22-email back-and-forth with support, I was finally told they couldn't simply replace the item—I had to request a refund and place a brand-new order.

I followed their instructions, and once my refund was processed on September 24th, they informed me the product was suddenly out of stock. To make matters worse, the item is still listed as available on their website. This has been an incredibly disappointing and time-wasting experience.

The delivery time was very good

I placed an order 20 days ago and, surprise surprise, it still hasn’t shipped.

I contacted customer support, but apparently their entire customer service department has exactly two sentences in their vocabulary: “We have solicited your order” and “We have expedited the process.” 🤡

20 days later, I’m still waiting to see what exactly was “expedited.” Maybe they expedited it to another dimension.

At this point, I’m convinced the order is being delivered by carrier pigeon.

Avoid this company unless you enjoy waiting weeks for an order and having customer support professionally copy-paste the same two useless responses.

Probably the worst company I have ever bought from online. They lose your package, and not only that, but even when they acknowledge that you never received it, their customer service keeps you going around in circles for more than a month just to avoid refunding your money, constantly giving you cheap excuses for not issuing the refund.

I wouldn’t recommend them to anyone. If you want to make sure you actually receive your order, buy from other online sellers instead.

An absolutely terrible company.

This was my first order with Giglio, and it will definitely be my last one.

Once you place an order, get ready to wait for weeks for it to be shipped. And if there is something wrong with the item you ordered, don't expect an exchange — only a return. And that's where things get even more interesting.

Once I received my item, I realized it was too small for me, so I checked the price to make sure it was still the same. Yep, it was. I requested a return and mentioned that I needed a bigger size. At that exact moment, the price of my item changed, and all the bigger sizes suddenly went up in price. Coincidence? Maybe, but it looks way too suspicious.

They received my return on August 4. Today is August 10, and they still haven't even verified the item to process my refund.

**Customer support:**

Their AI chatbot is slow. Not a big deal, but come on...

But the most disappointing part is the support agents. They don't even seem to care about their typos, so you have to think twice about what they are actually trying to say.

Overall, their attitude toward customers is below zero.

Compared to other multi-brand stores, Giglio has by far the worst customer service I've experienced.

I made an order 2 weeks ago and it still hasnt been shipped