The fact that there were no problems with the delivery of my orders, like address not found or I wasn’t there like curiers said most of the time is the biggest plus from Breuninger!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really good price offers during sales. Wide carefully curated assortment. A very helpful option is the missing size inquiry: if the seller still has the requested size available, the item is o... See more
Shopping with Breuninger.com has been one of the best online shopping experiences I've ever had! I've been using it for more than two years, and it has consistently exceeded my expectations. The w... See more
Uncomplicated purchases usually but this last time I used a gift card and I had troubles to complete the purchase with a mixed payment method
Company details
- Ladies' clothes shop
- Beauty product supplier
- Clothing Shop
- Fashion accessories shop
- Men's clothes shop
- Perfume store
- Shoe shop
About Breuninger.com
Written by the company
The fashion and lifestyle company Breuninger was founded by Eduard Breuninger in 1881 and is now one of the leading multi-channel department stores in Europe. For more than 140 years, Breuninger has set high standards for fashion, beauty and lifestyle with an exclusive selection of international designer brands and select newcomer brands. Breuninger offers its customers exclusive fashion, bags, shoes and accessories, both online and in retail stores.
The www.breuninger.com shop is one of the most successful online shops in the premium and luxury market segments and is available to customers in Germany, Austria, Switzerland, Belgium, the Netherlands, Luxembourg, Italy, Spain and Poland. In its web shop and in the app, Breuninger presents its customers with over 1,320 brands such as BOSS, Polo Ralph Lauren, Stone Island, Marc Cain, Closed and Marc O’Polo and many more. The website is certified by the EHI Retail Institute GmbH (“EHI-geprüfter Shop”) and offers a straightforward ordering and returns process.
In addition, Breuninger operates a total of 13 department stores in Stuttgart, Düsseldorf, Ludwigsburg, Sindelfingen, Munich, Nuremberg, Freiburg, Erfurt, Leipzig, MTZ (Main-Taunus-Zentrum), Karlsruhe, Reutlingen and Luxembourg (BRAM). With Click & Collect, customers can also order their favorite items online and pick them up in a retail store.
Apart from impeccable style and a sense for trends, Breuninger is deeply customer-oriented. Offers such as Special Service, the in-house bespoke tailoring atelier, Click & Collect and online reservations, the in-store order service and the shuttle service ensure an extraordinary shopping experience, whether online or in person. In Germany and Luxembourg, Breuninger currently operates 13 department stores with around 6,000 employees.
The beautiful things in life
Written by the company
- 30 days free returns | Free shipping on orders over €149, when paying with Breuninger Card, for Click & Collect orders.
30 days free return and express shipping possible
- 30 days free return
- Free shipping (DE) when paying with Breuninger Card, for beauty-only orders, for Click & Collect orders
- Optional express shipping
Contact info
Marktstraße 1-3, 70173, Stuttgart, Germany
- breuninger.com/faq
- www.breuninger.com
4.7
Excellent
38k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad customer service
I've placed an order, never received my parcel which was sent back as a return for some reason and they charged me € 15 transport costs. Filed a complaint, never received an answer.
1 July 2026
Unprompted review
Quality, Delivery and packaging
Quality, package and delivery time, top notch
21 July 2026
Unprompted review
Staff in stores very friendly/ Customer Service poor
Staff in stores very friendly. Nice assortment and online choice is excellent. However, if you want to reach someone on the telephone about a question, namely billing it is impossible. You sit on hold for 30 minutes then are disconnected. Now phones have AI systems and it is a disaster. Emails are not answered properly. It is important to have customer service ( humans) who can respond to customers quickly. It is very frustrating and I am very disappointed that a large enterprise, such as Brueninger would not invest in proper staff to respond to calls and emails promptly!
20 July 2026
Unprompted review
Very versatile collection
Very versatile collection and a huge well designed and organized structure, but there could sometimes be a lack of workers around you.
19 July 2026
Unprompted review
The company did not even send a confirmation email…
The company did not send a confirmation email after the online purchase and they sent an invoice to my Klarna. I have no order number, no email, no information, no clothing item, only a bill. I’ve contacted them multiple times, tried to call unsuccessfully, and I have no reply after almost a month. Now my bill is due but I do not have my order or even an email from the company! I will not be ordering from Breuninger again.
27 June 2026
Unprompted review
Great selection .
Great selection .. chic .. love shopping in Breuninger ❤️
18 July 2026
Unprompted review
The fact that there were no problems…
The fact that there were no problems with the delivery of my orders, like address not found or I wasn’t there like curiers said most of the time is the biggest plus from Breuninger!
2 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought a really expensive cycling bib…
Bought a really expensive cycling bib short of RAPHA from € 259,99 - when I used it only 2 times the stitching is coming completely off.
Wrote customer service immediately and send pictures - didnt hear anything for 3 weeks... Wrote twice again last week - and still didnt hear anything...
Order number 109720682
So here I am with an broken bib of € 259,99 and no response from the company
Would never recommend byuing anything from this place!!!!!!
I am writing this review in hopes of getting some actual help with my order 109720682.
15 July 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
thank you very much for your response via Trustpilot.
To help us quickly resolve your issue to your satisfaction, we would like to contact you by email.
Warm regards, The Breuninger Customer Service Team
I am writing this review in hopes of…
I am writing this review in hopes of getting some actual help with my order 109720684.
Unfortunately I never received the item I paid for. The package arrived without the item I ordered, meaning it was either stolen during transit or there was a mistake on the company’s end.
I submitted all the required proof and documents on June 25th. It has now been 19 days since I filed the complaint, which is well past the 14-day limit to resolve these matters. Customer support has stopped replying to my messages for the last 48 hours.
Please verify my case and help me resolve this.
14 July 2026
Unprompted review
Reply from Breuninger.com
Szanowny Panie,
dziękujemy za Państwa opinię. Państwa sprawa jest dla nas bardzo ważna.
Bardzo przepraszamy za zaistniałą sytuację oraz za czas oczekiwania na rozwiązanie sprawy.
Chcielibyśmy poinformować, że reklamacja zgłoszona do przewoźnika jest nadal w trakcie rozpatrywania. Niestety na obecnym etapie wciąż oczekujemy na ich oficjalną odpowiedź, od której uzależnione jest dalsze postępowanie.
Zapewniamy, że gdy tylko otrzymamy jakiekolwiek nowe informacje od przewoźnika, niezwłocznie skontaktujemy się z Panem i przekażemy dalsze kroki.
Jeszcze raz przepraszamy za niedogodności.
Z poważaniem
Obsługa klienta Breuninger
Shopping with Breuninger.com
Shopping with Breuninger.com has been one of the best online shopping experiences I've ever had! I've been using it for more than two years, and it has consistently exceeded my expectations. The website is easy to navigate, the ordering process is smooth, and my packages always arrive on time and in perfect condition. The products are of excellent quality and always match their descriptions.
What impresses me most is the outstanding customer service. The team is responsive, professional, and genuinely helpful throughout the entire process. They truly care about customer satisfaction, which makes every purchase a pleasant experience.
I highly recommend this store to anyone looking for high-quality products, reliable delivery, and exceptional customer service. I'll definitely continue shopping here again and again!
11 July 2026
Unprompted review
Sent a shirt I ordered back because it…
Edit: refund is now on its way but the customer service is terrible.....
(Sent a shirt I ordered back because it was too large. 2 weeks later and I haven’t heard a single thing yet.
Sent a mail to customer service twice and I got a mail with a “.” yes a “.” only as response, twice. I spent 200 euros on a Moncler T-shirt I want my money back !!
What kind of scam company is this ? Are we sure this is a German warehouse ?
If this isn’t fixed I will make sure no one orders here anymore.)
1 July 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
Thank you very much for taking the time to provide us with your feedback.
The experience you have described in no way corresponds to our company philosophy.
As we are unable to match your rating to an order, we would be very grateful if you could send us more information about your experience. We will send you a link via the review platform Trustpilot and request that you provide us with more information about your rating.
We will be in touch with you again soon.
Warm regards, The Breuninger Team
Uncomplicated purchases usually but…
Uncomplicated purchases usually but this last time I used a gift card and I had troubles to complete the purchase with a mixed payment method
8 July 2026
Unprompted review
No response - bad customer service!
Bought a really expensive bag - when it arrived it had a huge mark on it.
Wrote customer service immediately and send pictures - didnt hear anything for 3 weeks.
Wrote twice again last week - and still didnt hear anything.
ordre number 109965105
So here I am with an expensive defect bag and no response from the Company
Would never recommend byuing anything from this place!!!!!!
22 June 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
Thank you very much for taking time for Breuninger with your note and giving us the chance to keep improving our service so that we can meet our customers’ needs.
As we are unable to match your rating to an order, we would be very grateful if you could send us more information about your experience. We will send you a link via the review platform Trustpilot and request that you provide us with more information about your rating.
We will be in touch with you again soon.
Warm regards, The Breuninger Team
Thank you very much for your response via Trustpilot.
To help us quickly resolve your issue to your satisfaction, we would like to contact you by email.
Warm regards, The Breuninger Customer Service Team
REALLY BAD CUSTOMER SERVICE I TRIED TO…
REALLY BAD CUSTOMER SERVICE I TRIED TO REACH THEM SEVERAL DAYS FOR MY REFUND AND THEY DONT CONTACT ME ALSO YOU CAN NOT CALL THEM ON THEIR NUMBER
ORDERNUMMER 109782952
6 July 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
Thank you very much for your response on Trustpilot.
We sincerely apologize for the experience you described. Please rest assured that it does not align with Breuninger’s customer service standards.
We would be happy to reach out to you directly via email to resolve your concern promptly and to your satisfaction.
Warm regards, The Breuninger Customer Service Team
Skims onderbroeken gekocht die na 1…
Skims onderbroeken gekocht die na 1 wasbeurt al enorm pilden. Foto’s gestuurd en de reactie die ik kreeg:
Depending on the exposure, attrition and length of the textile fibers, fine fibers can form together. This is a natural property of the material. From the German textile trade, there is a recognized technical term for this: Pilling.
Ik heb nog nooit zo’n makkelijke reactie gezien. Na 1 keer wassen mag je er van uit gaan dat een onderbroek niet helemaal is gaan pillen. Ik koop hier niet nog een keer
7 July 2026
Unprompted review
Reply from Breuninger.com
Geachte klant,
Hartelijk dank dat u de tijd heeft genomen om Breuninger te schrijven en dat u ons de kans geeft om onze service verder te verbeteren, zodat we aan de behoeften van onze klanten kunnen voldoen.
Aangezien we uw beoordeling niet aan een bestelling kunnen koppelen, zouden we het zeer op prijs stellen als u ons meer informatie over uw ervaring zou kunnen sturen. We sturen u een link via het beoordelingsplatform Trustpilot en vragen u om ons meer informatie over uw beoordeling te geven.
We nemen binnenkort contact met u op.
Met vriendelijke groeten, het Breuninger-team
Geachte klant,
Hartelijk dank voor uw feedback – wij begrijpen uw frustratie volkomen. Na het wassen mag hoogwaardig ondergoed geen zichtbare pluisjes vertonen, en het is onbevredigend dat dit bij u is gebeurd.
Pilling is inderdaad een natuurlijke materiaaleigenschap die bij sommige vezelmengsels kan optreden. De wasmethode en textielverzorging kunnen echter ook een groot verschil maken:
✓ Was ondergoed binnenstebuiten (beschermt de voorkant)
✓ Vermijd te veel wrijving – bij voorkeur op een laag centrifugeertoerental
✓ Gebruik geen wasverzachter (kan pilling versterken)
✓ Indien nodig na het wassen met de hand verwijderen
Volgens onze richtlijnen is pilling helaas geen reden voor een klacht, aangezien het een natuurlijke materiaaleigenschap betreft – ook al is dat voor u onbevredigend.
Mocht u toch nog vragen of andere zorgen hebben, neem dan rechtstreeks contact met ons op – we zullen bekijken hoe we u kunnen helpen.
Met vriendelijke groeten,
Het Breuninger-team
They have stolen my money
Order number 109136021. I made a purchase at the end of May 2026, around 1000 EUR in total. I did not receive the package - delivery service confirmed that the package was damaged and items are lost - so they wont deliver empty box. I informed Brauninger Customer Service 5 times already. Its 5th of July and I still do not have neither products neither money. They keep sending me information that they are working on it. Choose another store if you can. Im shopping on line since 20 years - first time someone treats me like sht…
Updated (July 6): I have share the order number with you (@Brauninger) and also sent around 10 emails to you - you always reply with „it is investigated…, we are taking care of…, your case was processed to another team”… typical scammer behavior… I have even cancelled the purchase agreement with you - you have sero respect to your customers. Never happened to me before.
Updated (July 8th) no response from Breuninger so far. I checked with InPost at the damaged and empty packaged was picked up from delivery company warehouse by Breuninger on June 10th - so almost a month ago, while Breuninger Customer Service is not responding at all - how too brands can work with such a retailer, scammers and thieves !!!
Updated (July 20th) due to lack of any response from Breuninger I requested a chargeback. Very very poor experience - if you want your buy luxury items - go for other online stores - at least I had way better experience with them.
4 July 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
Thank you very much for taking time for Breuninger with your note and giving us the chance to keep improving our service so that we can meet our customers’ needs.
As we are unable to match your rating to an order, we would be very grateful if you could send us more information about your experience. We will send you a link via the review platform Trustpilot and request that you provide us with more information about your rating.
We will be in touch with you again soon.
Warm regards, The Breuninger Team
Very happy with the assistance in the…
Very happy with the assistance in the shop informative, helpful, kind staff
23 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.