JD Sports Reviews 

366,239
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 42,441 reviews, reviewers had a great experience with this company. Customers consistently praise the helpful staff members who provide useful advice during in-store visits and ensure a pleasant shopping journey. Consumers frequently highlight the fast delivery service, secure packaging, and well-made products that arrive right on time without any damage. Shoppers often mention that the online ordering process is completely seamless from start to finish. However, some customers also noted frustrating issues with missing items from their packages, heavily delayed deliveries, or incorrect orders received. A few other people also felt that the overall experience could be improved due to poor communication from customer support or unhelpful staff interactions.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised the fast shipping times,... See more

Order

Users describe ambiguous interactions with order experiences, as while some reviewers report fast delivery,... See more

Service

Reviewers highlight positive aspects of service, noting that everything runs smoothly with quick delivery and... See more

Staff

Customers consistently note positive experiences with staff, frequently describing team members as friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Finally have a couple of brightly coloured Nike Core T-Shirts and not just the conservative black, white and pastel coloured ones that seem to have dominated the shelves in recent times. More, more mo... See more

Company replied

Rated 5 out of 5 stars

JD is a store i do not use often but went today for a specific type of trainer, i was served by a young man called Owen, he was polite, helpfull and gave great advice. I did tell the store manager bef... See more

Company replied

Rated 5 out of 5 stars

JD Sports can be quite expensive, but the fast delivery and straightforward returns process make a big difference. Shopping is convenient and hassle-free, which is something I really value. I’d happil... See more

Company replied

Rated 5 out of 5 stars

Excellent service from JD sports again. I saw a pair of JD exclusive trainers that I liked at a very fair price so I ordered them. They fit beautifully and are really comfortable. The only slight nega... See more

Company replied


Company details

  1. Gift shop
  2. also in
  3. Activewear shop
  4. Fitness and nutrition

About JD Sports

Written by the company

JD Sports is the UK's leading sports fashion retailer. Offering an extensive online range of men's, women's and kid's trainers, footwear, sportswear, fashion clothing and accessories - of which 80% is exclusive to JD. The current product range covers all the popular sports fashion brands such as Nike, Adidas, Bench, Timberland, K Swiss, Reebok, Converse, Lacoste, Ecko, Puma...plus many more including the JD exclusive brands McKenzie and Carbrini.

Contact us via Customer Care

Contact info

3.8

Great

TrustScore 4 out of 5

366k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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3.8

All reviews

(366,239)

41,919 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great footwear

Great footwear, bought as a present my husband’s favourite shoe.

4 November 2026
JD Sports logo

Reply from JD Sports

Hi,

5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
JD Customer Care

Rated 1 out of 5 stars

I ordered 2 pairs of shorts

I ordered 2 pairs of shorts, only received one pair. I messaged JD right away (4 days ago), still no response.

3 November 2026
JD Sports logo

Reply from JD Sports

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 3 out of 5 stars
JD Sports logo

Reply from JD Sports

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Great sales assistant who was extremely…

Great sales assistant who was extremely helpful when visiting a store out of my area where I live. Advising me about having the items I chose doing click and collect from my local store which came with a discount and all worked out perfectly. I would definitely use JD sports again they offer a great service.

4 November 2026
JD Sports logo

Reply from JD Sports

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
JD Customer Care Team

Rated 4 out of 5 stars

JD SPORTS ONLINE

I have ordered clothing twice from jd sports, and both times parcel arrived at my local store extremely quickly, with emails letting you know what's happening with the goods every step of the way.
So it is a hassle option if you can't get to a physical store.

17 October 2026
JD Sports logo

Reply from JD Sports

Thanks for the 4 star review.

We hope your next experience with us is as good as this one.

Thanks again
JD Sports Customer Care Team

Rated 5 out of 5 stars

Great staff and prompt service

Great staff and prompt service! Fabulous! Thank you x

4 November 2026
JD Sports logo

Reply from JD Sports

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Staff or brilliant always attentive

Staff or brilliant always attentive, and quick service.

4 November 2026
JD Sports logo

Reply from JD Sports

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Fast delivery..

Fast delivery... great product...

30 October 2026
JD Sports logo

Reply from JD Sports

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
JD Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service

4 November 2026
JD Sports logo

Reply from JD Sports

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
JD Customer Care Team

Rated 5 out of 5 stars

quick delivery

Thank you for the quick delivery.

4 November 2026
JD Sports logo

Reply from JD Sports

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

All good

All good, no problems, happy with the products.

24 October 2026
JD Sports logo

Reply from JD Sports

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
JD Customer Care Team

Rated 5 out of 5 stars

Quick delivery and great quality

Quick delivery and great quality

30 October 2026
JD Sports logo

Reply from JD Sports

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

I thought a long time coming maybe i…

I thought a long time coming maybe i was just inparshent be did arrive

4 November 2026
JD Sports logo

Reply from JD Sports

Hi,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Excellent service in store and on line

Excellent service in store and on line. Great up dates and packaged nicely

4 November 2026
JD Sports logo

Reply from JD Sports

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
JD Customer Care Team

Rated 5 out of 5 stars

Excellent service delivery and great…

Excellent service delivery and great communication

4 November 2026
JD Sports logo

Reply from JD Sports

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
JD Customer Care Team

Rated 1 out of 5 stars

Delivery to store pick up took much…

Delivery to store pick up took much longer that I was advised.
3 to 5 days took 10 days and 2 separate visits to store for update.

4 November 2026
JD Sports logo

Reply from JD Sports

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery

30 October 2026
JD Sports logo

Reply from JD Sports

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Reasonable price

Reasonable price, quick delivery

30 October 2026
JD Sports logo

Reply from JD Sports

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
JD Customer Care Team

Rated 1 out of 5 stars

Delivery time

Delivery time - tragedy!

4 November 2026
JD Sports logo

Reply from JD Sports

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Easy to use

Easy to use, good communication

3 November 2026
JD Sports logo

Reply from JD Sports

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
JD Customer Care Team

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