hmv (UK) logo
Visit website

hmv (UK) Reviews 

157,018
•
TrustScore 4.5 out of 5

4.6

Music shop•119 Locations
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 32,149 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly staff members for being exceptionally helpful, knowledgeable, and ready to assist with finding or ordering items. Consumers also deeply appreciate the fast delivery service and secure packaging, ensuring that products arrive safely, in pristine condition, and right on schedule. However, some people mentioned that a few vinyl records arrived slightly damaged, warped, or with worn sleeves. Others also noted occasional communication gaps, delivery delays, or minor issues with their purchases, leaving them waiting for updates or having to reach out directly to customer service for assistance.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and well-packaged items that... See more

Product

Clients share positive opinions on product quality, frequently praising the great selection of physical media... See more

Order

Reviewers highlight positive aspects of order, emphasizing the smooth and straightforward online purchasing... See more

Service

People report high satisfaction with the service, highlighting friendly staff and smooth online experiences.... See more

Staff

Users describe positive interactions with staff, highlighting friendly and helpful service during visits and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can never fault the Dunfermline HMV. Store, the Staff, especially Patricia was very helpful, Always keeping me updated on new releases I'm interested in. Also helping to order titles and having the... See more

Company replied

Rated 5 out of 5 stars

This item arrived early on 27/08/2026. The item came sealed and well packaged, the cd case, information booklet, back insert and cd, all came in pristine condition!!!. The cd plays perfectly and sound... See more

Company replied

Rated 5 out of 5 stars

Delivered on release day and well packed. Well presented double vinyl pressing by good mastering engineer. Already have previous releases in Ten Years After series. All excellent so far with bonus dis... See more

Company replied

Rated 5 out of 5 stars

I have visited 3 hmv stores last week and everyone I spoke to were very helpful and knowledgeable. I must mention one in particular, the branch in Brighton at Churchill square shopping centre. I didn'... See more

Company replied

Company details

  1. #47 of 61 best companies in Music shop
  2. #9 of 17 best companies in CD Shop
  3. #3 of 4 best companies in DVD Shop
  4. #20 of 26 best companies in Record Shop
  5. #21 of 31 best companies in Home audio shop
  6. #10 of 24 best companies in T-shirt Shop

About hmv (UK)

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:

Film & TV
Music
Technology
Vinyl

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

157k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(157,018)

30,277 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great website

Great website. Great delivery options (though I'd rather all items were in the one delivery), with a great high street footprint. Great value special offers. Great exclusives in the vinyl department especially.

6 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look