Oliver Bonas Reviews 

1,844
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 793 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent product quality, lovely designs, and wide selection of stylish items available when browsing online. People love how easy it is to navigate the website, noting that orders arrive quickly and are packaged securely. However, some people mentioned issues with the delivery service and courier performance when waiting for their purchases. Reviewers noted that parcels were sometimes delivered to the wrong address or caused tracking frustrations during transit. A few consumers also pointed out that clothing sizing can sometimes be inconsistent or inaccurate across different items.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are great quality,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, frequently praising quick shipping, good tracking... See more

Order

Reviewers mention mixed feelings about order experiences, with many expressing satisfaction regarding easy... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items are well-made, excellent,... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers expressed great satisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered several items for Christmas presents and all look exactly as was shown on website. One was actually a repeat buy for a different relative. It is going to sound weird but they have excellent pa... See more

Rated 4 out of 5 stars

Ordering was easy and delivery arrived well packaged - although unfortunately via EVRi, who aren’t the best in our area. My parcel ended up with my neighbour, but luckily we all know each other around... See more

Rated 4 out of 5 stars

I ordered a necklace and earrings. It is for a gift for Christmas. I love the items. They were easy to order and good communication with regards to delivery. My only complaint is that although the... See more

Company replied

Rated 3 out of 5 stars

Difficulty on line looking at your products. You can be a long when down and click on a product but when you click back you go right back to the beginning. It needs to be sorted because it's been happ... See more


Company details

  1. Fashion accessories shop
  2. also in
  3. Handbags Shop
  4. Home Furniture Shop
  5. Jewellery shop
  6. Ladies' clothes shop
  7. Mirror shop

Information provided by various external sources

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.


Contact info

3.9

Great

TrustScore 4 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,844)

800 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My order was actually placed in store…

My order was actually placed in store by a member of staff at the York shop. The service from her (Ebony) was truly exceptional. She was friendly, polite and suffice to say I went into the shop to buy one top and came out with 4! All down to Ebony!

2 November 2026
Unprompted review
Rated 3 out of 5 stars

The Oliver Bonas side of things was…

The Oliver Bonas side of things was absolutely fine but you have used Evri who are awful, delivery was made to a business address long after close of business, parcel was left outside all night, luckily it was still there in the morning and it didn't rain. I would give 5 stars but can't do that while you are using this courier.

5 November 2026
Unprompted review
Rated 1 out of 5 stars

Yet again let down by Evri

I’m still waiting for my delivery that Evri say they have delivered yesterday. Their proof of delivery is a completely black photo.
Still waiting for Evri to contact me following my query as to where it is.
Yet again, Evri disappoint. Would never use them by choice.

4 November 2026
Unprompted review
Rated 3 out of 5 stars

The order process with Oliver Bonas…very good

The order process with Oliver Bonas went smoothly and efficiently but the delivery by Evri was not satisfactory. The delivery person rang the bell but disappeared immediately and left the parcel on the floor of the outside porch of the block of flats where I live. Goods have disappeared from the porch before and it is not a safe place to leave parcels.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication, glasses arrived promptly excellently packaged and just as described. Fabulous glasses, they are a gift but I am sure they will love them

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Oliver Bonas has to be one of my…

Oliver Bonas has to be one of my favourite shops! I love the clothes and jewellery - often quirky and unusual, always good quality. The dress I bought in the sale was exceptional value and the whole process of ordering and collection was great.

4 November 2026
Unprompted review

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