Yodel by InPost Reviews 

I have never experienced such dreadful service. My item was dispatched on the 7th of October. Since then I contacted them four times, and the seller once, to ask for delivery before 5pm because the address is an office building with nowhere safe to leave a parcel and I was told 'Yes, we'll deliver it today', 'Yes, it's out for delivery'. My designated 2-hour delivery slot was never met. Every single delivery attempt was made after 6pm. It’s like talking to a brick wall. My item has now been sent back to the sender. From now on, I’ll be making a conscious effort to add a note to all my orders saying 'DO NOT USE YODEL/INPOST'.

I had a nominated delivery day for an item I bought from M&S. And nothing has arrived. According to the company's tracking its still in the warehouse. I nominated a delivery day as I had to change my plans and wanted to make sure I was in to collect the parcel. What a waste of a day.

Terrible. I dont know whats happened since yodel turned into inpost but its went downhill. My order was out for delivery today 13:38-15:38 the time past so I called up to be greeted by a woman who simply wasn’t interested or didn’t know what she was doing. Said it should arrive today by 9pm… it’s currently 10pm and im still waiting.

Order no JJD0002249749365800. Yodel living up to its bad name. I received tracking details from yodel in post. Delivery 13-18-15-18. Time now 17-40hrs in app tracking says running late. Parcel can’t be left in a safe place with know way of making contact. Unreliability at its best I will think twice before ordering from Pieroth wines in the future. My recommendation is avoid yodel at all costs !

Dreadful experience, my heart always sinks when I see my delivery is coming by Yodel/InPost as I always have problems but this time they just lied, saying they’d tried to deliver once and on the second attempt, claiming I’d refused my parcel. I was at home all day, they just hadn’t bothered trying and now my parcel is on the way back to the seller who have now sadly lost out on a good sale.

Absolutely terrible service — avoid at all costs.
One of the worst delivery experiences I’ve ever had. The service was completely unreliable, communication was poor, and the whole process was unnecessarily stressful. My delivery was badly handled and I had to waste a ridiculous amount of time trying to sort out an issue that should never have happened in the first place.

Customer service was of very little help and I was left feeling like nobody actually cared about resolving the problem. For a company whose entire business is supposed to be delivering parcels, the level of service was extremely disappointing.

I would strongly recommend using another courier. There are much better options available.

Very bad service they lose Ur item and horrible service HORRIBLE 😡 they lost mine in the past 😡

My heart sinks every time I see Yodel listed as the delivery service. Regular missing parcels whenever a seller I use opts to use this service going back about 6 years now, so so unreliable and unresponsive.

sign on door says place in top left cupboard but useless driver instead just dumps on doormat and rings doorbell then walks off.
This is a completely unprofessional service by an unprofessional company

The Worse delivery company EVER

First time the delivery driver refused to not take away a delivery I had sent to me , I was told by ebay and the seller to refuse the Parcel on delivery . And when I did the delivery driver became very aggressive towards me , Completely going against his terms and conditions even backedup by the phone call I had with Yodel support afterwards . Then he signs it as being delivered 10 mins later when he still has the parcel.
I was told by Yodel that he will never deliver a parcel to my address again . I have all this recorded on my Ring front door Camara.
Well Today he came again (months later now)
I had a delivery of a sensitive medical power supply
And he had put my Parcel on his car heater full blast and I received it red hot and I won't be even trying to plug this into my equipment as I could damage it.
I know pretty certain he did this on purpose .
I phoned Yodels straight away only to receive no care and a unfriendly support guy on the phone who could hardly understand English
Never use this Company it should be shut down as the people who work there just don't give a damn.

I'm going to find the saved video of the first bad experience and upload it to youtube when i have time. Today he even said to me "welcome back" prob meaning he knew he had broken the Power supply and I'll be sending it back!

Said they tried to deliver my parcel a number of times but have been in each time, drivers seem to ignore updates from the app telling them to deliver to a neighbor.

I do not want yodel or inpost to deliver any of my packages at Nooo time all all neither now or ever pleaseeeee bad experience bunch of thieves Inpost supposed to deliver my packages from the 5th October one attempt on the 3rd and up until now know parcel but I’m telling you one thing I won’t be paying for it

As usual from yodel and inpost, parcel just dumped outside building and tracking states left in a safe place which It is not. I was home on all occasions.

IGNORED ADDREES AND SOME TIME LATER TWO YOUNG LADIES BROUGHT IT FROM A PUB WHERE DRIVER LEFT IT, RANG THREE TIMES GOT AI THAT COULDN'T HELP AND JUST CUT OFF EACH TIME AI IS DESIGNED TO MAKE YOU GIVE UP AND GO AWAY NO WAY ANY HELP.
JUST STOPPED TYPING FOR A DELIVERY FROM DPD SAME ADDRESS NO PROBLEM.

Out for delivery for 4 days in a row with multiple excuses.
Now delivered to a mystery destination at 9:49pm. i.e. Lost.
Nice delivery photo of absolutely nothing.

I was very dissatisfied with your delivery company as my parcel was just left outside on the ground near to a drainpipe. This is NOT a secure delivery & needs to be brought their attention. They took no photo & no text to me that they had left the parcel. The company IN POST needs to be informed. Luckily a neighbour's carer found it & delivered it safely to me.

Yet another false"delivery attempt" with the usual "well try again tomorrow ". I've been home all day, as usual there's been no attempted delivery and there's cctv footage to prove noone visited my property. Why any company would use this useless courier is beyond me.
03/10 usual out for delivery message received this morning. Expected message just received "We tried to deliver your parcel, we'll try again tomorrow " Absolutely useless company.

Parcel stuck in limbo for the past week
My parcel has been stuck in and out of the warehouse constantly. Every day this week I have spoken to one of the customer support people on their website and every time they have said its out for delivery and will be with me on the day but unsuprisingly it never arrives. Despite telling the support people that I have been told the same thing every day they continue with the same response. I understand that there is a limit to what they can do but surely the fact that this is a common occurence would suggest that something is seriously wrong with their delivery service.

Another infuriating part of the delivery service is the ambiguity of the shipping updates on the tracker. "It's on the road We'll deliver the parcel soon" suggests to me its out for delivery but this isnt what it means, it just means its being transported between depots. "It's close, stay tuned"...? What does that even mean? Just use normal terms when you are shipping stuff dont try and make it "quirky" and fun. Using language like this just gets people confused and frustrated until they are inevitably let down by the delivery service.

My heart drops whenever i see a parcel being shipped by yodel as ive never had any good experiences with them. It discourages me from purchasing anything from any retailer or seller who uses/endorses the service.

I would love to hear from someone in their support network who is reading this explain to me how this experience i have had has happened.

I assumed they would still be just as useless and I am at least pleased to learn that I was correct.

Terrible experience. Nobody has any idea what's happened to my delivery. Tracking says it's been at the warehouse twice, been on the road twice and out for delivery twice, then it's back at the warehouse. Lied to and told it's on the drivers vehicle and arriving today for definite and to keep an eye on the app, which hasn't sent any updates.
8 days on, nobody knows where my delivery is and I can't get a refund from Amazon yet as they want me to wait another 5 days to give Yodel yet more time to mess me around.
What a way to treat your customers, do better!