Lisa Woolridge

can you leave ZERO STARS???PITY THIS LOT DESERVE IT. Possibly the worst service from any courier company in the UK. Seriously they dont turn up to collect and they deliver when they feel like it. Dunelm chose this bunch not me theres no online help not a human in sight just some stupid robot called Mat (i can think of a better name!) facebook message even worse. 5 days and counting for a collection , dont see what else Im supposed to do to get the collection done , its the second courier Evri didnt turn up either
cant drop off anywhere so frustrating and unacceptable. Really should not be allowed to trade if they cant live up to their purpose. JUST USELESS.

Never been a fan of raw feeding but despite using recipes from a well known canine nutritionist and cooking fresh food for my dog he was still gaining weight . He loved the food but his weight was an issue and as a Romanian blind rescue he had long standing health issues so I decided to give Bella and Duke a try with their introductory offer. His weight is under control , coat looks great and he loves it. A real bonus too is the improvement in his digestion . No upset tummies !! .Easy to order and make changes when needed and not too expensive either. Give it a try your dog will Thank You!.

Unbelievably bad service I mean really bad . I placed an order on my account and cancelled it 5 minutes later which is allowed . Order states cancelled but no credit to my account after three days . Have chatted with 14 people on live chat , 10 in one evening!! and there solution was to ban me from all home deliveries and returns. I dont live near a next store Im a full time live in carer in a small village so rarely get out and its miles to a store. Take my advice stay well clear of them . They are breaking consumer laws in my case and just giving me the run around on chat over an hour now and nothing . Apparently if i sign a declaration Saying I wont order to my home I can have my refund!! seriously sounds wrong doesn't it. UPDATE: APPARENTLY ITS MY FAULT THAT IN THE PAST EVRI HAVE LOST RETURNS ETC THATS WHY I CANT USE THE HOME DELIVERY / RETURNS SERVICE . RETAIL LAW STATES IF I USE THE RETAILERS RETURN SERVICE THATS IS TRACKED AND MY COLLECTION IS SUCCESFUL THATS MY CONTRACT FINISHED ,IT THEN BECOMES A CONTRACT BETWEEN THE RETAILER AND THERE CHOSEN COURIER SERVICE. ITS NO LONGER IN MY HANDS. BECAUSE I ASKED FOR AN UPDATE ON MY REFUND I AM NOW BLOCKED FROM FUTURE DELIVERIES TO MY HOME. AS A FULL TIME LIVE IN CARER I CANT EVEN GET OUT SOME DAYS TO OUR VILLAGE SHOP LET ALONE TRAVEL OVER 10 MILES ON A PART TIME BUS SERVICE TO A NEXT STORE. UNVELIEVABLE
FURTHER UPDATE FROM CONSUMER RIGHTS: Consumer Contracts Regulations 2013 (Regulation 34) provides important protection: if the retailer arranged the return method, the risk of loss in transit sits with the retailer. Next have just come way down the list with WHICH who have been investigating retailers in regard to refunds /returns so I guess I shouldn't be suprised!! BE WARNED.

Order placed #000592484 for next day delivery. Not even dispatched so did not arrive. Customer service slow and difficult to reach but did get in touch eventually .I cancelled the order and purchased elsewhere. Refund issued.

every time i pay for next day my order is delivered late its a hassle to keep trying to contact customer service , if you can call it that , to get answers and refunded postage charges

Parcel arrived days later than scheduled tracking not updated to show that both myself and the sender had contacted them to clarify address . Customer service just usual stock answers .Not great service at all

Worst online shopping experience I've ever had . This company is so badly run , I have had nothing but issues with my first and last order. Paid next day (for wedding gift) arrived 3 days later (delivery charge of £10!! refunded after pushing them for it), return also a nightmare you have to wait and wait until someone can be bothered to ok the return , I sent it back at my expense ,(supposed to be refunding my postage!)they have acknowledged receipt of the return but Im still waiting for the refund , when I chased it they emailed back about a completely different product I never ordered!! Seriously poor service think twice before ordering

Best avoided as a buyer at all costs. A totally disreputable company that do not back up customers that buy from scammers. Items delivered can be in a completely different state then advertised and all you get back is the cost of the item , you lose your postage charges and they charge YOU to return it!! Just awful AVOID AVOID AVOID

just the worst service on the internet. Next day delivery paid for order not dispatched cannot get any of the awful customer care agents to give me a straight answer. Cannot cancel thats "not permitted" apparently and they just cut you off on live chat and dismiss you like your garbage unbelievable!!!

If only I could leave zero stars for this bunch. What an absolutely awful company . We made our first ever claim for our rescue dog , something we were lead to believe by sainsbury's was simple , the condition is not pre-existing and cost us over £500 upfront at the vets. Expensive yes but I'm insured huh what a laugh. Sainsburys are still dragging this out 2 weeks later they don't answer emails and do nothing at all. They clearly have an issue with rescue dogs and just dont want to pay out. Both the current and previous vet have told them several times the condition is new so what is there problem? AVOID THEM AT ALL COSTS THEY DONT CARE ABOUT YOU OR YOUR PET

Once again incorrect item sent they say its down to me even when it's clear on my account what I ordered!!.Won't issue refund as website listing has changed since to show various scents of humidifiers not the individual listings at the time I placed my online order so I have no proof!!Tiny amount of money but not the point I don't live near a store and have an allergy to anything vanilla scented and there attitude is appalling too.

always within the given time frame and happy and helpful too.

Frustrating customer service must be robots . You get the same reply no matter what you say to them . Got my glasses wrong twice now returns are done by ups drop off only so if like me and you live in a remote are and your miles from a drop off point and have no transport you stuck. They wont allow you to return any other way even if you pay the return tracked postage!! crazy

Zero stars would be more appropriate!! order placed on the 9th of December with express delivery from the third party seller RED HAMPER .Still waiting , don't want it now but Debenhams refuse to refund me!! Selling goods they don't have 3 times I have waited for over 7 HOURS on messenger for a reply and some help just told to wait another week!! AVOID THEM UNLESS YOU CRAVE STRESS.

Deserve no stars really. The worst excuse for a courier company, don't deliver but tell their bosses the customer wasn't in! Which In my experience today was a total lie. Never arrived at my address , not for the first time either. They fail on every level .The customer service is a joke too , just give you the same excuses every time. Avoid .

Have become a very poor performing company. twice this week I have had orders undelivered. The first one was a same day order and it was never loaded onto a van,there's no customer service after 8pm so couldn't find out what happened till 8am the next day , the second one was sent with the worst courier around Yodel so of course that wasn't delivered either. Save the stress shop elsewhere

Sizing incredibly massively wrong no two sizes the same . No collection service for returns or printable label so you can arrange a royal mail free collection cannot get a correct returns address to pay for my return myself. Really frustrating service I'm a live in carer and its next to impossible to have time to get on a bus service to get several miles to a drop off location. Not ordering again too much hassle

Thanks to Sky putting up my broadband and home phone costs I decided to switch to vodofone and save £19 a month. It was quick to do it via uswitch.com I got an order confirmation and contract but nothing happened after two weeks when I checked I discovered they had done nothing with my order!!. and couldn't explain why now I'm stuck and will possibly have a fee to pay with sky so thanks for nothing vodafone

totally unhelpful only deliver when they can be bothered. No update on my next day delivery order now for three days nothing but standard replies from live chat which is unlikely to be in the UK . Always issues with this company unfortunately being cheap companies do you use them i guess you get what you pay for (well you might get it eventually!!)

Next Day delivery orders often arrive days late when this is brought to their attention there response is "we are not responsible" etc , they have a contract with yodel and it is there responsibility to ensure the courier is delivering the service that customers have paid for. I am still waiting for a delivery due three days ago on a next day service and now have to argue with them for a full refund. The quality of the clothing is poor for the price charged and this is definetly my last order with them