MA

Marian

United Kingdom

Reviews

Review of Yodel by InPost

Rated 1 out of 5 stars

Barefaced lies

For the second day running I have wasted time staying in and hanging on the phone to speak to someone the other side of the World. The driver had the bare faced cheek to say he had tried to deliver and left a card.
Will be claiming.A process akin to pulling hen's teeth. Arrogant in the extreme.
Completely contrary to detailed but crystal clear instructions the parcel was left on the doorstep, in a public area in torrential rain. The goods are saturated. The doorbell nor the knocker were used. Have contacted the retailer
Two days wasted. 23rd and 24th.

23 October 2026
Unprompted review

Review of British Gas

Rated 5 out of 5 stars

Annual boiler service

Exactly what was required.

27 July 2026
Unprompted review

Reply from British Gas

We can'task for more than that Marian 👍Thanks for the 5 ⭐s! Cheers, Mel

Review of ZEELOOL UK

Review of British Gas

Rated 5 out of 5 stars

Prompt

Prompt, efficient and courteous.

1 September 2025
Unprompted review

Reply from British Gas

What a wonderful review! Thanks so much for taking time out of your day to write this – we really do appreciate it :) If you need any help in future,
please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Zarah

Review of DHL Express UK

Review of APC

Rated 5 out of 5 stars

Delightful delivery man.

Delightful delivery man.

11 April 2025
Unprompted review

Reply from APC

Hello

Thank you for your excellent review and your feedback!

Regards,
Chelsea.
Customer.relations@apc-overnight.com

Review of The AA Breakdown Cover

Review of The AA Breakdown Cover

Review of Yodel by InPost

Rated 1 out of 5 stars

Never follow instructions

Even though there is a safe place the deliveries are always left on the doorstep which is right on the footpath.

2 November 2024

Reply from Yodel by InPost

Hi Marian, I understand the driver left the parcel on the doorstep and did not follow the instructions. I apologise for the inconvenience caused to you. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Review of Yodel by InPost

Rated 1 out of 5 stars

Parcel left at front door which is on…

Parcel left at front door which is on public foot path

20 August 2024

Reply from Yodel by InPost

Hi Marian, I understand that your parcel was left at front door and unsecured. I understand how concerning this must be. Please accept my apologies for the inconvenience you have experienced. I would really like to have a look into this for you. Could you please email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Review of British Gas

Rated 5 out of 5 stars

Annual boiler service

Prompt, efficient, keenly priced offer too.

3 July 2024
Unprompted review

Reply from British Gas

This is a great review!
Many thanks for sharing it with us :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Wayne

Review of Homebase

Review of The Oodie

Rated 1 out of 5 stars

Product took almost 3 months to arrive…

Product took almost 3 months to arrive with an email pleading overload at factories. Great product. Evri delivered it while I was away and dumped it into a bush. No contact whatsoever from Evri or Oodie. Was a local dog walker who alerted me to it. No hint of compensation.
Shameful.
As M&S are now doing a decent version, I’d say go there.

20 November 2023
Unprompted review

Reply from The Oodie

Hi Marian,
I am very sorry to hear of the inconvenience you have experienced so far. I truly share both your frustration and disappointment with the situation. Please note, once we pass our orders over to any courier for delivery. We also pass over the responsibility. As they are a third party company to us, we have to trust they will deliver our orders in a safe and timely manner. Sadly, we have no control over delivery or delivery timeframes - this is at total discretion of the specific courier driver. We understand this is frustrating, rest assured we are equally as frustrated when the courier does not deliver in an acceptable manner. I have followed up with you via email and have provided further assistance. Kindly check your inbox at your earliest convenience.
Thank you for your understanding.
Take care,
Steph x

Review of Got You Covered

Rated 1 out of 5 stars

Have been holding on for an hour to buy…

Have been holding on for an hour to buy insurance. Appalling. Will go to local broker and post on MSE too.

18 November 2023
Unprompted review

Reply from Got You Covered

Hi Marian,

Terribly sorry to hear this. you must have reached out to us during one of out very peak hours with agents dealing with other policy holders. kindly reach to us and leave your contact details here : - Admin@gotyoucovered.com we'll get an agent to attend to you as soon as possible.

kind regards,
GYC

Review of One Click Insurance

Review of Yodel by InPost

Rated 1 out of 5 stars

Dumped on footpath

Did not ring door bell or knock. No card left. Did not use safe place, I was in in any case. Dumped on footpath. Could have been stolen.

18 October 2022
Unprompted review

Reply from Yodel by InPost

Hi there, I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email socialmediaescalations@yodel.gnatta.com with the delivery address, full name, contact number, tracking number, and a link to the review? Thank you, Yodel Social Media Team

Review of Pick My Postcode