Hastings Direct Reviews 

Trying to look at my policy in the app this morning 06.15 utterly useless app.just freezes..claims do not reply to emails either..3 times emailed them no reply.roll on next year so I can go with a proper insurance company.

So far so good fingers crossed

Absolutely Terrible Experience – Avoid This Company at All Costs
This is by far the worst car insurance company I have ever dealt with.
They sent me a tracking device. I used it for about 7 days, then went away on holiday for 7 weeks (until 30 November 2026). I wasn’t using the car at all.
Instead of simply accepting that, they kept harassing me with messages saying they couldn’t track me and that I wasn’t connected to the tracker. I explained multiple times – by email and over the phone – that I was on holiday and the car was not in use.
Their response? Complete helplessness. No one seemed able (or willing) to understand a basic situation. Then, without any proper reason or fair process, they just cancelled my insurance.
Utterly unprofessional, inflexible, and customer-hostile. I am extremely disappointed.
I will never recommend this company to anyone. Stay well clear – they are totally unhelpful.

The fact that i can assess my driving each time and improve on my driving

Easy reliable stress less type of company

After a mistake by Hastings all was settled to my satisfaction.

Good first year driving experience with a black box, app is very straightforward.
When renewing car insurance a fantastic man I believe called Sebastian spent over 2 hours on the phone with me. He was incredibly helpful and patient talking through every option and went above and beyond to get the best price, an absolute asset and lovely to speak to. Renewed again due to his great customer service and very reasonable pricing with smooth transition.

Great Insurance company
Fab prices

My renewal quote came in at over £900, almost double last year's. I rang them and said it was expensive compared with other renewals, and they brought it down to £730, telling me that was the best they could do. I shopped around, found a better quote and paid for it. When I rang back to cancel, they suddenly offered me £630.

If they were able to offer £630, why wasn't it offered the first time? This is no way to treat loyal customers, and I feel I was misled.

I had to buy a new insurance policy last minute due to Hastings Direct cancelling it. Unfortunately I wanted to go elsewhere but they gave the cheaper price.

They cancelled my policy due to an outstanding payment which I was told after they cancelled my policy, the outstanding payment was £0.00 and they owed me £0.00
They could not reinstate this insurance either and so I had to buy new insurance.

The letter they sent me in the post arrived the day after they had cancelled my insurance. So I was not aware until this day that my insurance was cancelled and I feel there was a complete lack of effort to contact me on this.

Easy to get Great prices and all the add on s easy to see and understand and with a solid company like Hastings , brilliant

Straight forward

No good for custeer service bean whit them for 7 year the day treat you realy bat and up your poleci affter 3 mond

This company is very horrible . I had ugly experience with them .
I won't even advice anyone to use them

Very good company Insurance

Easy process and good price

Did not know that I have already paid £127 please check