Admiral Insurance Reviews 

156,685
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 24,839 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and significant savings on various insurance policies. Many appreciate the quick, easy, and straightforward process for setting up and managing their insurance. The staff and customer service representatives are consistently described as helpful, knowledgeable, and pleasant, often going the extra mile to assist and explain details clearly, valuing direct human interaction and professional service. However, some customers noted concerns about price increases, especially for renewals, feeling existing customers didn't get the best rates. Others found customer service inefficient, experiencing long waits or feeling their concerns were ignored.

What people talk about most

Price

Users describe positive interactions with price, often highlighting competitive and fair pricing for various... See more

Service

Consumers find service to be positive, with many reviewers highlighting helpful and knowledgeable staff,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process for obtaining... See more

Staff

People report positive experiences with staff, with many reviewers highlighting helpful, resourceful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising helpful, resourceful, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were about to face a 100% increase in home and contents insurance across two years. No reason. No apology, just ripping off people. At very short notice I went online, found Admiral and within 10 m... See more

Company replied

Rated 4 out of 5 stars

Quick and easy to arrange travel cover. Still rather expensive so 1 star deducted for this reason because even though medical conditions stated were minor and treated, over with long ago and not recur... See more

Company replied

Rated 5 out of 5 stars

Staff were so helpful and knowlegeable .happy to do business with Admiral. First lady did quote then i rang back to complete a few days later . I needed a call back as Alisha was looking into Trus... See more

Company replied

Rated 4 out of 5 stars

The best thing was having the comparison view between the different products to see what is covered. However, when it came To the add-ons it was unclear what level was already covered in the policy an... See more

Company replied


Company details

  1. #89 of 137 best companies in Insurance company
  2. #38 of 69 best companies in Car and Motor Insurance Agency
  3. #23 of 44 best companies in Home Insurance Agency
  4. #149 of 230 best companies in Insurance agency
  5. #10 of 32 best companies in Pet Insurance Company
  6. #50 of 68 best companies in Travel Insurance Company

Written by the company

Admiral was launched in 1993 and is now one of the UK’s largest providers of insurance. As well as car and home insurance Admiral offers black box insurance with Admiral LittleBox and is the home of MultiCar for households with more than one car to insure. For anyone who has to insure their home and their car, Admiral offers MultiCover, designed to cover all your vehicles and home on a single policy giving you a discount on your premium and the ease of one renewal date. Whatever the type of insurance, Admiral’s aim is to give great service and value for money to UK consumers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

157k reviews

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4.5

All reviews

(156,685)

24,214 reviews in the last 12 months

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Rated 5 out of 5 stars

Insurance for a Campervan Conversion

I booked through MSM and as my Campervan was a modification, I needed to phone to obtain a quote. Admiral was straightforward and clear and even confirmed the quote I had obtained through MSM.
Disappointingly, no insurance available for Turkey or Albania.

9 July 2026
Rated 1 out of 5 stars

Admiral Pet Insurance

For Admiral Pet insurance - I regret ever using admiral. My cat got kidney disease - this resulted in premiums being pretty much doubled (despite the fact that there isn’t any treatment at the moment - no medicine or surgery will fix him). Now I’m stuck with admiral because nobody else will insure him. I’m sure they’re aware of this and they’ve made premiums so high that if they increase it any more it’ll not be worth having insurance at all. Then when I made a claim for vet fees (I paid the vet by credit card initially) I’m still waiting after three weeks and I’m told it could be another 5 to 10 days.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Admiral was my first insurance for my…

Admiral was my first insurance for my first car. They gave me a great price and even when the vehicle was written off they were very professional and helpful during the claim. After all been delt with i purchased another vehicle and due to the claim i had my insurance quotes were very high but Admiral insurance sorted me out with a great price. 10 out of 10 well done 👍

4 July 2026
Unprompted review
Rated 5 out of 5 stars

So far very happy with the purchase via…

So far very happy with the purchase via compare the market, the Admiral app, policy documents etc. only been a customer for less than a month and no claims but more comfortable with a name I recognised. Competitive pricing

21 July 2026
Rated 2 out of 5 stars

I cant log in to my accunt.

I cant log in to my accunt.

21 July 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hello Mohammed, Thank you for your review. We're sorry to hear you've been unable to log in to your account. We've started the registration process for you, and you should have received an email with instructions to complete it and access your documents. If you haven't received this, please let us know and we'll be happy to help further.
Thanks,
Kate.

Rated 1 out of 5 stars

Goodbye Admiral. I urge everyone who uses this company to do some serious shopping around

Have you seriously lost the Plot Admiral ? This years renewal quotes for my vehicle and home insurance arrived following a claimless year as usual on my part.Last years price £1,263.17p and this coming year
£2,297.90p a MASSIVE increase of £ £1,034.73p or an
82% increase on last year !!! Called to ensure that their willingness to automatically renew my policies on 1st August 2026 did not happen !!! I rang them and was put through to their call centre in India where a very nice chap suggested that I should do without the personal injury element of my car insurance along with minor deductions elsewhere in order to keep my business.Still a wacking , crazy , insane amount with pointless impact on the 82% increase. I really am at a loss and wonder how they can even think for a moment that this could or would be acceptable.Oh another thing ,I can now finally rid myself of their compulsory Black box ,which has ,over the last year ,given me false and inacurate reports about my 4 star night driving after 10pm at night.I am just over seventy years of age and I NEVER drive at night.UPDATE a random reply from someone called Kate at Admiral with an apology only and zero attempt to explain in detail the reason for this 82% rise.Thanks for nothing Kate

22 July 2026
Unprompted review
Admiral Insurance logo

Reply from Admiral Insurance

Hello Paul, Thank you for your review. We're sorry to hear you're unhappy with your renewal premium and understand how frustrating a significant increase can be, especially after a claim-free year, and your experience with the black box. We appreciate you bringing these concerns to our attention, we take all feedback on board.
Thank you for insuring with us this past year, we hope we can be competitive for you again in the future
Thanks,
Kate.

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