Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... See more
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Review summary
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Reviews shaping this summary
Thought I would leave a review due to the negative reviews this pharmacy seems to have received lately. I’m a first-time customer ordering a GLP-1. The process was quick and easy. I placed my order on... See more
Company replied
Great little pouches make travel from home easy to manage during the day. I do appreciate my pills 5 times a day can take some sorting thank you. Its just the little pink ones 4 x a day that I’m hop... See more
Company replied
Very good, few pills wasn't pouched but spoke to a lovely lady who rectified them, very helpful and very polite, nothing to much trouble 😀
Company replied
Company details
- #111 of 114 best companies in Online Pharmacy
- #106 of 108 best companies in Pharmacy
Written by the company
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Written by the company
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contact info
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, United Kingdom
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3.6
Average
24k reviews
Asks customers to review
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Just how easy it is to order items and…
Just how easy it is to order items and how quickly and promptly they are delivered.
18 July 2026
Reply from PillTime
Dear Customer,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you find it easy to order your medication and that your deliveries arrive quickly and promptly. Providing a simple, reliable service is exactly what we strive for, so it's fantastic to know we're meeting your expectations.
Your kind words mean a great deal to the whole team, and we'll be sure to share your feedback with them.
Thank you for choosing PillTime. We look forward to continuing to support you with your medication needs.
Kind regards,
The PillTime Team
Reply from PillTime
Dear Customer,
Thank you so much for taking the time to leave us such a positive review.
We have been working incredibly hard behind the scenes to ensure we continue to provide the best possible service to our customers, so it's wonderful to know that our efforts are making a difference. Reviews like yours are a great reminder that the team's hard work and dedication are being recognised.
Our team always enjoys reading such lovely feedback, and your kind words will certainly be shared with them.
Thank you again for your support, and we look forward to continuing to provide you with excellent service.
Kind regards,
The PillTime Team
Fast and secure.
17 July 2026
Reply from PillTime
Good morning Christine Bradley,
Thank you for taking the time to leave us such positive feedback.
We strive to provide a service that is fast and effective.
We have designed our service to make managing your medications as straightforward and convenient as possible, so it's very encouraging to know we're achieving that for you. Should you require any assistance or have any questions, please do not hesitate to contact us.
Hayley
The PillTime Team
Easy to set up
Easy to set up, kept in touch throughout, from order to delivery, excellent !!
16 July 2026
Reply from PillTime
Good afternoon, customer,
Thank you for leaving such positive feedback.
Our team have been working really hard to make our service as effortless as possible, and it's great to see that some of the changes we have implemented have made a big impact on patients and their journey with us.
Kind regards,
Hayley
The PillTime Team
Excellent response to my request
Excellent response to my request, and prescription (verified by my Surgery) sent quickly.
Efficient and helpful.
13 July 2026
Reply from PillTime
Dear Jill,
Thank you so much for your kind words! We're delighted to hear you're happy with our service. If you ever need anything, we're here to help.
Hayley
The PillTime Team
Just placed our first order for pouched…
Just placed our first order for pouched medication with PillTime. Very impressed by the customer service agents that were knowledgeable and helpful throughout the process and explained exactly which pills could be pouched. The order arrived exactly as expected and within a very quick timescale. The majority of the tablets are now within pouches, which will make things so much easier for my family.
18 July 2026
Unprompted review
Reply from PillTime
Dear Janet Wykes,
Thank you for taking the time to leave such positive feedback. We're delighted to hear that you're satisfied with our service.
Our team is committed to ensuring your medications are dispensed efficiently and accurately, so it's very encouraging to know we're meeting your expectations. Should you require any assistance or have any questions in the future, please do not hesitate to contact us – we're here to help.
The PillTime Team
Reply from PillTime
Dear MR ALAN ENNIS,
Thank you so much for your kind words! We're delighted to hear that you're satisfied with our service.
Our team works hard to ensure your medications are dispensed efficiently and accurately, so it's wonderful to know we're meeting your expectations. If you ever need anything or have any questions, please don't hesitate to reach out – we're here to help.
Hayley
The PillTime Team
A very poor start
First order arrived with only one of 4 medications included
Despite the fact that I talked if through with the onboarding team no effort was made to ensure the correct prescriptions were received
No solution has been offered other than I need to not have them packed
This was exactly the reason I gave you the business
So far no response from customer services to my complaint about this
Very disappointed
15 July 2026
Reply from PillTime
Good morning Steve,
We are very sorry to hear about your experience and sincerely apologise for the disappointment and frustration this has caused.
We understand your concerns, particularly as you had already discussed your medication with our onboarding team. This isn't the level of service we aim to provide.
We'd like to investigate what happened and review your experience in full. Our team will look into this and contact you directly by email as soon as possible with an update.
Thank you for bringing this to our attention.
Kind regards,
PillTime Team.
Reply from PillTime
Dear Hem R Arora,
Thank you for taking the time to leave your feedback. We're pleased to hear that your medication arrived on time and that we met your expectations.
We're always striving to provide the best possible service to our patients. If there's anything we can do to further improve your experience or if you have any suggestions, please don't hesitate to let us know. You can reach us via phone 8:30 am -4:30 pm Monday to Friday, or by email at customerservices@pilltime.co.uk,
We appreciate your continued trust in PillTime.
Hayley
The PillTime Team
Prompt and efficient
Was very pleasantly surprised with this service.
My first time using Pill Time.
Ordered my medication Friday and it arrived on Monday. Excellent.
14 July 2026
Reply from PillTime
Dear Mrs Julie Bentley,
Thank you for taking the time to leave such positive feedback. We're delighted to hear that you're satisfied with our service.
We have designed our service to make managing your medications as straightforward and convenient as possible, so it's very encouraging to know we're achieving that for you. Should you require any assistance or have any questions, please do not hesitate to contact us.
Hayley
The PillTime Team"
Gone downhill AGAIN !!!!
I thought they’d improved since they started charging a monthly fee. Phoned up 4 days ago ref missing prescription. Lady apologised and said it would be marked urgent as I had run out.
Tried contacting today
Message when phoning.
This business not accepting calls.
Try messaging
Told they no longer monitor WhatsApp
Try emailing
Emailed
Still waiting for reply.
20/7
Still not answering phones or emails.
Still no prescription.
17 July 2026
Unprompted review
Reply from PillTime
Good afternoon Tom,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration caused by the missing prescription and the difficulties you encountered when trying to contact us.
We understand how important it is to receive your medication on time, and we appreciate how concerning this situation must have been.
We have now contacted you directly by email to investigate this matter further and to help resolve your concerns as quickly as possible. We kindly ask that you check your inbox (and your junk or spam folder, if necessary) and reply to our email so we can assist you further.
Thank you again for bringing this to our attention, and we apologise for the inconvenience caused.
Kind regards,
PillTime Team
So easy to order and quick delivery
So easy to order and quick delivery. Any problems were sorted very quickly
11 July 2026
Reply from PillTime
Dear DENISE WRIGHT,
Thank you for your wonderful feedback. I am happy that our team could help you with the problems you had meaning your order could arrive quickly and as you required.
We have designed our service to make managing your medications as straightforward and convenient as possible, so it's very encouraging to know we're achieving that for you. Should you require any assistance or have any questions, please do not hesitate to contact us.
Hayley
The PillTime Team
Hard work to get an issue sorted when…
Hard work to get an issue sorted when trying to sort via email
10 July 2026
Reply from PillTime
Good afternoon,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and would like the opportunity to investigate this further and work towards resolving the issue.
We will be contacting you via the email address registered on your account to discuss your concerns in more detail. Please keep an eye on your inbox, as well as your spam or junk folder, for our email. We'll do our best to resolve this as quickly as possible.
If you have any urgent concerns in the meantime, please don't hesitate to contact our Customer Services team by phone on 0800 074 3303, Monday to Friday, between 8:30am and 4:30pm, or by email at customerservices@pilltime.co.uk.
Kind regards,
The PillTime Team
Pilltime is great if you have a regular…
Pilltime is great if you have a regular dosette! Theirs come in a roll of plastic pouches which are dated and named! They are easy to tear off the strip and the pouch tears open easily too! They provide a sturdy box which holds the roll and “feeds” each pouch needed through a slot. So easy and no queueing at a pharmacy which seems the norm
Now!
18 July 2025
Reply from PillTime
Dear Sue Loveridge,
Thank you for taking the time to leave such positive feedback. We're delighted to hear that you're satisfied with our pouching service and that you're finding the pill boxes useful.
We have designed our service to make managing your medications as straightforward and convenient as possible, so it's very encouraging to know we're achieving that for you. Should you require any assistance or have any questions, please do not hesitate to contact us.
Hayley
The PillTime Team
Timing reliability,DON'T need to check…
Timing reliability,DON'T need to check right pills.(done for me ).
10 July 2026
Reply from PillTime
Good morning Bob,
Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you’ve found our service reliable and that your treatment arrives in a timely manner.
We understand how important it is to have a smooth and reassuring experience when managing your medication.
We truly appreciate your kind words. Thank you for choosing PillTime, and we look forward to continuing to support you.
Kind regards,
PillTime Team.
LIZ the call handler was exemplary
LIZ the call handler was exemplary. She was patient, intelligent, fastidious and kind. She called me back when she said she would. She went the extra mile. She dealt with a very annoying GP surgery for me. She sorted out my Dads very very complicated prescription. I am so impressed with her. Thanks Liz.
3 July 2026
Reply from PillTime
Dear Elizabeth Hoad,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear about the excellent service Liz provided. It's fantastic to know that her patience, professionalism, and dedication made such a positive difference, especially while helping to resolve your dad's complex prescription and liaising with the GP surgery on your behalf.
We'll be sure to pass your kind words on to Liz—she'll be thrilled to know her efforts were appreciated. Thank you again for your feedback, and we wish you and your dad all the very best.
Hayley
The PillTime Team
Everything is wrong here.
What went wrong? Everything. We signed up on 23 June, paid and the prescription was submitted. But 8th July we were still chasing every day to get some answers. The system never updated, we couldn’t see any orders, payments or even prescriptions. We spoke to and emailed every day, received lots of apologies, lots of assurances that the prescription was in production, lots of links to pay (again!) lots of promises and guarantees that the person on the phone would “personally follow this up and ring back”. (They never did). and on the day they were supposed to have been sent out they hadn’t been. Staff are polite but incompetent, systems are useless and we’ve had to have an emergency prescription made up.
8 July 2026
Unprompted review
Reply from PillTime
Dear Lynda Deutrom,
Thank you for bringing this situation to our attention.
It is never our intention to cause distress or upset, and we are sincerely sorry that our communication has fallen short on this occasion.
I will personally look into what has happened and investigate why this issue occurred. Once I have done so, I will provide you with a full update via email.
In the meantime, I can confirm that your order was dispatched today and is due to be delivered tomorrow. We will send your tracking information to you shortly.
Thank you for your patience and understanding. If you have any questions in the meantime, please don't hesitate to get in touch.
Kind regards,
Hayley
The PillTime Team
Reply from PillTime
Dear Mr MIKE TURNER,
Thank you so much for your kind words! We're delighted to hear you're happy with our service. If you ever need anything, we're here to help.
Hayley
The PillTime Team
Very good
Very good, few pills wasn't pouched but spoke to a lovely lady who rectified them, very helpful and very polite, nothing to much trouble 😀
30 June 2026
Reply from PillTime
Good morning Shelley,
Thank you for taking the time to leave us such a positive review.
We’re sorry that some items were missing from your medication pouches and apologise for any inconvenience this may have caused. We are pleased to hear that our team was able to resolve this for you and provide the helpful support you needed.
It’s wonderful to hear that you had a positive experience with our service. Your kind words mean a great deal to us, and we’ll be sure to share your feedback with the team.
Kind regards,
PillTime Team.
Helpful will not worry about my…
Helpful will not worry about my medication made up for me. Nice talk to a pleasant lady on phone. Helped me to understand my needs. Takes me over two hours to make up my medication myself, this is now done for me.
30 June 2026
Reply from PillTime
Good afternoon Linda,
Thank you for your lovely feedback.
It is really wonderful to hear how the service will impact you day to day and to also know how it will alleviate the worry of having to sort your medication each day.
We are very pleased to also hear that the team were very helpful over the phone and really took the time to understand your needs, as we really understand what a difference this can have to your overall experience.
Kind regards
The PillTime Team
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