Pharmacy2U Ltd Reviews 

1,048,219
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 124,524 reviews, reviewers overwhelmingly had a great experience with this company. Customers state how easy it is to place repeat orders and appreciate receiving very timely email reminders. Consumers note that orders are highly reliable, delivered promptly within a couple of days via Royal Mail. People find the service extremely convenient, explaining that it completely saves them from waiting in queues at local pharmacies. However, some customers also noted occasional issues with delayed deliveries, damaged packaging, or missing items from their packages. Others mentioned that parcels were sometimes left unattended in unsecured areas or faced significantly slower transit times overall.

What people talk about most

Service

People report positive experiences with service, highlighting the quick and easy ordering system that saves... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising how quickly medications arrive... See more

Order

Consumers find order satisfaction, noting that items are very easy to reorder and arrive quickly within a few... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is... See more

Product

Users describe positive interactions with product, noting that medications arrive conveniently at their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pharmacy2U have revolutionised the way I order and receive my monthly medication. I get an email telling me when my order is accepted and another when it’s in transit. Royal mail then keeps me up to d... See more

Rated 5 out of 5 stars

Reliability very good apart from the Royal Mail delivery service which is very slow. Only one complaint you might wish to address. The label bearing the information re ingrediants on the container, i... See more

Rated 5 out of 5 stars

Can’t get better than having prescriptions put through my letterbox whenever they are due. I get text and email reminders to order. Pharmacy 2U are consistently reliable and have made life a lot easie... See more

Rated 5 out of 5 stars

I find this service amazing, no more waiting in the pharmacy to find they have not got the stock. This is delivered within a couple of days of ordering by Royal Mail. I receive timely reminders to ord... See more


Company details

  1. Pharmacy

About Pharmacy2U Ltd

Written by the company

Pharmacy2U

Established in 1999, Pharmacy2U is the UK’s largest NHS contracted pharmacy. Regulated by the General Pharmaceutical Council, Pharmacy2U provides a repeat prescription service trusted by tens of thousands of patients and an Online Doctor service run by UK-based doctors.

NHS Repeat Prescriptions

Pharmacy2U's NHS repeat prescription service means all your repeat prescriptions can now be arranged hassle-free and delivered direct to your door. The service is becoming more widely available as GP’s across England go live with electronic prescriptions. If your GP is one of the many to support electronic prescriptions, you can easily register with Pharmacy2U, who will then receive your script digitally. With Pharmacy2U you can order online, by phone or using a mobile app, and then have prescribed medication delivered for free to any UK address. They will even remind you when your next prescription is due, so there’s no need to worry. It's quick and easy to register with Pharmacy2U’s hassle-free repeat prescription service at https://www.pharmacy2u.co.uk/prescriptions/electronic-prescription-service-nhs

Online Doctor

Pharmacy2U’s Online Doctor service enables a convenient and confidential approach to providing medical consultations, tests and prescriptions to treat your condition, without having to visit your GP. The service is regulated by the Care Quality Commission and all the doctors are GMC-registered.

Patients can choose to receive updates via SMS or email, in addition to various delivery options including next working day delivery. There are also a range of secure credit or debit card payment options and PayPal to choose from.

Online GP Consultations in 3 straightforward steps at https://www.pharmacy2u.co.uk/onlinedoctor

Introducing Chemist Direct

Your non-prescription needs can now be looked after by Pharmacy2U’s sister company, Chemist Direct. They can offer you a wide range of over-the-counter medicines, as well as toiletries, fragrances, skincare products and much more.

Pharmacy2U Details

Written by the company

Over 98% same day dispatch

Unparalleled service levels with free UK delivery

Not happy? - Return your order within 28 days for a no quibble refund including delivery costs. Free standard UK delivery when you spend over £40

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1m reviews

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4.6

All reviews

(1,048,219)

117,558 reviews in the last 12 months

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Rated 5 out of 5 stars

Using pharmacy2u has made my life so…

Using pharmacy2u has made my life so much simpler and straightforward. There are occasional problems, usually of my own making, but I am very pleased with the service I receive and the help I receive. First class service all together.

4 November 2026
Rated 5 out of 5 stars

Easy to use

Easy to use and i get helpful reminders to request repeat prescriptions. Would be good to have more easily accessible info on how to order other non prescription items.

1 October 2026
Rated 1 out of 5 stars

I never receive all of my order

I never receive all of my order. Every time something is missing . I have been waiting for 3 more items now for 3 weeks it’s disgusting . I am right out of ATORVASTATIN I am still waiting after 3weeks . I do not like ordering from AI this is the problem I can never speak to anyone . Just ROBOTS .

4 November 2026

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