very fast processing refund request and very helpfull with refund at 70% even without any documentation.

The insurance came with tickets we purchased for a concert in Italy. Due to a family illness, 2 family members could not attend.
Started the refund back in June, uploaded all necessary documents (doctor's note, lien familial) to their website.
Got a email from Lisa on July 9th stating refund is being processed. Concert came and went (was on July 23). Received an email and on the website both stating that the refund has been approved and processed. Website states "refund is being prepared and will be issued within a few business days" and that is dated June 13th!
And per Lisa's request a few weeks ago, I sent over my banking details for a wire transfer.
Now we are into September and 28 emails later and counting still have not seen the refund!
If your not going to fulfill your obligations of insurance, why offer it?
I have saved all email traffic and will be reporting this to the ACPR.

They issued a 70% refund of my ticket to Pompeii, no questions asked. I would have preferred 100% since I had to cancel because of a health situation, but that would have required a note from a doctor and the cost of going to a doctor would have been more than the €9 difference.

We purchased tickets to visit Pompei. We are in Canada. We added the small amount for insurance. We received an email saying that we were not eligible for the insurance. Meetch wanted to send the refund but wanted our banking info. I suggested that they send an e-transfer using my email (very common here). Unfortunately they still wanted our banking info. I do NOT send this kind of info anywhere so I asked them to donate the amount to Pompei Archeological Park. They apparently will not, or cannot, do this. They should make the refund process safer (e-transfers).

I have still not received a refund since I submitted my claim on 30 May, it is now 30 August. Now up to 49 emails. We paid for insurance and we claimed legitimately as could not take a cruise due to illness and they refuse to pay despite the cruise company confirming we did not take the cruise. Don’t pay for this insurance, they are fraudulent.

I paid on visa - not a wise account. You were able to take my payment so you should be able to refund it to the same card.

I still have not received a refund despite following up on numerous occasions and being advised that the refund has been processed 2 months on now still no refund this was the last email:
We are writing to inform you that, on our end, your refund has already been issued.

However, as this is an international transfer, the processing time between banks may take longer than usual before appearing in your account.
If you happen to have a European bank account, we invite you to send us your bank details (IBAN/BIC) so that we can process your refund manually.

We remain at your full disposal should you require any further information.

So i sent them a European bank details to see what happens then another excuse that my refund was already processed to my Australian bank account and still nothing they're scammers as far as I know from my own experience

Very easy reimbursement procedure, I've chosen the "with no documentation" one and indeed very easily they gave me back the 70% of the ticket I had bought.
After few days I had the money in my bank account.
Top service, I would say! Recommended.

Worst company to deal with!
Been told my refund was actioned 9/7/26!! Still waiting for it over a month later!! How do they not have any shame?!! No international payment takes a month!!! It takes hours in today’s modern world! Just delay tactics!!!

I had bought tickets for ópera with meetch and unfortunately i had to cancel due to work and the process was very easy and clear and they totally refunded the tickets.

I still have not received a refund despite following up on numerous occasions and being advised that the refund has been processed. When I make an enquiry I keep getting a response saying “since this is an international refund, the interbank processing time may be slightly longer before the funds appear in your account.” In this day and age international transaction should only take a day or two. The responses appear to be from a bot and they really don’t care.

Update- it took a one star review on Trustpilot to finally get a resolution to this matter, and I received an immediate refund after they read the review.

What makes this even more frustrating is that over the course of several weeks I was advised that I needed to allow more time because this was an international transaction. Yet, once I posted a one star review I got an immediate response and refund.

I find it unacceptable that my previous emails did not receive the same level of attention. It should not have taken a public review for my issue to have been resolved.

Claim No. 77475245 and No. 61745772 still waiting for payout despite full documentationI am very disappointed with the current delay. I submitted my ticket cancellation request and provided every single required document weeks ago.Your website advertises a quick 48-hour processing window, but my complete file has been stuck with no updates. I have tried reaching out to customer support directly but have not received a resolution.Please have a manager look into my claim reference number and process the refund.

Still awaiting my refund! The process is supposed to take 48 hours it has now been over a month of back and forth with most of my replies unanswered except on here.

My last email i received from them was only after I submitted a formal complaint and they said that my refund would be with me by last Friday at the latest and as predicted it still hasn't materialised. I have emailed them twice for that now, the day before and today both unanswered. I feel like they just give me dates to stop me contacting them.

Virginie please can you get this sorted this is beyond ridiculous at this point. You also said it was a currency conversion issue but I see multiple people from England receiving their money no problem.

I would love nothing more than to be able to stop contacting you all and move on with money safely in my account! PLEASE!

My best friend is fluent in french and is writing me a complaint to the French financial authorities as we speak and I will be sending this unless it is sorted by Friday as already stated!

Seriousness and competence at the highest level.

Finally received my refund. Things only seemed to happen after I posted my trust pilot review!!!! Won't use them again

The process of applying for a refund was very straightforward and quicker than I excpected.

The requirements for obtaining a full refund are extremely complicated. The supporting documents requested are very difficult to provide in practice, so it is almost impossible to actually receive a full refund.

SCAM - due to heatwave my train was cancelled and I was unable to make the concert and they denied my claim of even 70% with no proof even though I sent them proof.
They lie and it’s FRAUD

I purchased insurance when making a campsite booking. Due to the heatwave in France I am unable to travel and I thought no problem I will cancel the booking. The insurance policy from Meetch under ‘what is insured’ says ‘cancellation for any reason’. Despite multiple attempts to raise a claim I am always been emailed back a standard response that my ‘reason’ isn’t covered. It’s from a non-returnable address so you can’t even contest it. This goes against the policy they sold me.

UPDATE:
I changed my 1 star review to a 4 star review. Virginie provided amazing customer service. She was very kind and took over my case. After reviewing it, she decided to give me the refund that was denied earlier. I’m very happy with this outcome.

Unfortunately I have to write a 1 star review... I insured tickets for a convention in Paris, because I wanted to make sure I'd get (some of) my money back in case something happened. Last month something happened at work and now I can no longer attend the event. I went to their website to ask for a partial refund. They told me that they could not give me my money back because it wasn't a valid reason... If people can't even get their money back when something out of their control happens, then why would you even offer them an insurance for their tickets... Definitely NOT recommended!!!

Face à une intelligence artificielle STUPIDE il est impossible d’avoir un quelconque dialogue
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