Monument Reviews 

Great bank, easy ui, amazing interest%. Have been with them for months with no issues

Really simple process. Thank you.

Clear and straightforward onboarding process. Nice choice of fixed term and instant access savings products. Responsive customer service via live chat through app (also by other methods but I haven’t tried those). Very good.

My husband and I both opened our easy access savings account about a year or so ago as it’s a great place to keep your go to emergency stash and at the time with the best interest rates in town and safe in the knowledge that you can TRUST this company ( a very important attribute in this somewhat uncertain world). Service has been second to none - nice helpful knowledgeable people who answer the phone to speak to you - yes, they do have human interaction at this bank, once again a very important attribute in this ever changing world. In short I cannot fault this bank - can highly recommend these very good people to look after your money.

A straight forward reqiest through chat, speaking with Rory who sorted out my request promptly. Many thanks 😊

The account/app setup with very smooth, and a real human customer advisor dealt with a question I had very efficiently.

Monument have come up with a really good banking package which puts the old institutions to shame. The app is intuitive and the account easy to set up. The money transfers are quick and you get notifications to say they are done. Customer service is friendly and efficient. If only all banking was this enjoyable!

I found dealing with Monument staff was a delight as I am nearing 70 and am fairly flummoxed by computers, endless passwords and code numbers (but also because I have been autistic since birth) and it was like dealing with a fast and efficient, kind family member!
Need I say more? I will definitely save with them again in the future.

Simple and extremely quick.
The App is very easy to use and the funds were transferred across in 24 hours from ISA to ISA.
Would highly recommend.

Straight forward, without any gobbledegook.

All enquires handled efficiently and in friendly manner. The app is pretty intuitive and fairly simple to use without any of the flash gizmos used by a lot of banks which only serve to confuse.

Excellent sign up process, rate and account opening. Cannot fault the process, it is clear, concise and all completed from initial identification of ISA to transferring in within 2 days.
Easy app, easy layout, not cluttered and no advertising - highly recommend.

5 stars all the way, great customer service!!
V fast responses and got my form to me within 1 hour even though it shouldve have take 3 business days

Easy to open with a good interest rate. Withdrawals are virtually instant to my linked account.

Great bank. So easy to navigate the app. Excellent communication. Transfers and deposits confirmed instantly. Happy customer. 😊

Great customer service being fast and efficient. Timothy was particularly helpful.

Well designed app, everything works, does what it says on the tin. I like it when products and companies deliver on their service, becoming rarer these days. Would fully recommend. Well done Monument.

Fabulous service. Incredibly efficient when adding or removing funds. It's instant.
Highly recommend them

First class service, simple to use incredibly intuitive apps