KFC Reviews 

I placed a first time order of $32 family meal deal. The order was supposed to be delivered by Door dash whom kfc has aligned with. I was given an estimated delivery time. An hour after the estimated delivery time I called the store. I was told my order was not accepted by any door dash drivers. Because of that, my order was not made. I could not even quickly pick it up. I was told I had to call a 1-800 to get a refund on my order. That the store could not help me. When did I received a really bad apology. Even after I informed them that this was a first time order with KFC. After waiting on hold a short while I was given a full refund. I asked if I was going to be offered anything for the three hours I wasted ordering food from KFC. Crickets…….. I said I totaling understand. That I’d use this info on my future ordering decisions. My first and last order with KFC.

the food is always cold and they never complete our order fully its always and i mean always got something missing and it makes my whole family so stressed and its super expensive like unbelievable expensive to the point where you cant miss a whole popcorn chicken meal its just stupid and adding on spicy chicken that no one wanted or ordered. unbelievable stupid restaurant

Took over hour to get to me and was cold. Cus the driver has other stuff to drop off. Bad service communication and staff.

I went through the drive-through and ordered a Zinger Burger with mayo and extra Supercharge sauce. I confirmed my order three times to make sure it was correct.
However, when I got home and checked my order, they had put extra mayo instead of the Supercharge sauce. I’m really disappointed with the service, especially because this has already happened to me twice.

I understand mistakes can happen, but having the same issue twice after confirming the order multiple times is very frustrating. I would appreciate it if this could be looked into and resolved.

KFC is Banging the food is like ur in heaven if i could i would order the biggest bucket of gravy and chicken and eat the lot like kfc is one of my most fav fast food place ever man like mcdonalds and Burger King and that are good but like kfc is like heaven

I am on ssi fixed income I went to KFC on hammer lane told the guy on the intercom I wanted to know how much the papa burgers were and where on the menu he said oh we have a deal it's on the left hand side of the window you get a fry and soda with it again he said 5.99 when I got home I checked my bank statement he charged me 14.00 I feel I was wriped off the window guy Craig said he didn't say that and Joe the manager also said that he couldn't do anything terrible manager they both should be dealt with by corporate I truly will never go there again those two men gave you a bad reputation.

I paid $10 for a big bucket of popcorn chicken. There was no chicken in the popcorn chicken. It was all bread and it was so hard that it was impossible to eat.

KFC offer coupons to your phone but when you try to use them the don’t have a scanner to scan it from your phone. What’s the use in sending the coupon if I can’t use it gas is too much to be running from store to store trying to find out who will accept the coupon. That’s crazy. Don’t send me anymore. I’m deleting your app.

I really like kfc chrispy chicken. My experience at the store on Russ Ave. In Waynesville NC has always been bad lately
I have had staff being rude to customers and consistently getting wrong orders. I have ordered Chrispy and got regular. I go into store and it takes 10 minutes for someone to come to counter to take your order then you wait another 20 for your order. My order today was the same BS and get home and only had 6 pieces of an 8 piece bucket. Very poor management.

I ordered an item on the mobile app and when I went into the resturant to pick up the order, the staff told me they did not have the item available. They did NOT offer a refund or a substitute. I asked if I could have a substitute and the item received was not the same in value. I reported the store on the app and received a case number and a message that someone would reach out. No one did. The KFC in Millington TN is stealing your money and the order was wrong so we can add that to the list. The chicken tasted undercooked, even the beverages were wrong. I think the only thing they got correct on my order was the napkins. Go to a grocery store if you want undercooked chicken. If there's no urgency from their corporate, I'm not surprised that the staff is terrible. I'm giving rating on account of the entire resturant and corporate, not just my experience at this one restaurant and I wish the star I give could be 0. To anyone reading: do not go to KFC.

I was treated so horrendous by staff I don't even want anything to eat from anywhere else at all they have ruined my appetite this is shocking staff are illiterate wrong bad and disgusting this happened just recently at kfc Coatbridge

gravy is nice but the food is dogshit.embarressing portions

Service, chicken was fresh, employees were very professional. This KFC was in Buckhorn Pa, right off I 80. The young staff were so nice, restaurant was spotless, even the parking lot there wasn't any trash which is rare for fast food restaurants. We ordered our food at 8:45 pm they close at 9:00 pm. >After we ordered they asked us if we would like 2 free senior drinks which most times these places could care less. I worked and managed a Gino's KFC many years ago and this well managed restaurant was was a happy surprise. Kudos to the whole crew. PS chicken was delicious .

Worst food. Ordered white meat only got dark for the second time potato wedges burnt. Will never order again
Used to be a favorite

Amazing food. Great service. Got my order perfect. Love the biscuit in every order and fries are great. Allowed me to wait out the horrible downpour outside as well

It is now so noticable on how little chicken you get now. your burger fillet is tiny. even when you change the bun the chicken slice barely fills half the bun. not only that but the batter on the outside makes it look bigger. but you strip back that covering and there is hardly any chicken.. the taste has gone, the service is poor.and the price has almost trippled since 2020. and with the way you breed your birds so fast and not in a great way. i am surprised anyone wants to eat your fake chicken.. Even the colonel said it is shite and shite it is

I went to kfc in Hermitage Pa. And I ordered a family meal. They told me to wait about 10 min. I waited 10 then went inside and stood there for another 10. The manager put my order in a bag, sat it on the back counter then never said anything to me. 3 employees were outside. No one said hello can I help you or anything. The spot was dirty. Coleslaw on the floor, chicken wings on the floor. Service was horrible. I will never go back.

Great people great customer service

Dear KFC South Africa Customer Care,

I am formally escalating a serious food-safety complaint regarding food purchased from the KFC Mount Edgecombe branch in Durban.

On 24 August 2026, I purchased KFC Mash & Gravy from the Mount Edgecombe branch. While eating the food, I discovered what appears to be a cockroach/insect leg in the gravy.

I immediately photographed the foreign object, including clear close-up photographs showing its shape and segmented appearance. I have retained the food, container and foreign object as evidence.

I contacted the manager of the Mount Edgecombe branch directly to report the incident. I am extremely disappointed that the only resolution offered to me by the manager was a refund of R25.90.

A refund of R25.90 does not adequately address the seriousness of a suspected insect/cockroach part being found in food served to a customer. My concern is not simply the cost of the meal; it is the potential food-safety and hygiene issue at the premises and the possibility that another customer could be exposed to the same problem.

I therefore request that KFC South Africa urgently:

1. Register this as a formal food-safety complaint and provide me with a complaint/reference number.
2. Investigate the Mount Edgecombe branch, including its food preparation, storage, cleaning and pest-control procedures.
3. Arrange for the foreign object to be properly examined if necessary to establish exactly what it is.
4. Confirm whether the branch's pest-control records and food-safety procedures are compliant.
5. Explain what corrective action will be taken at the restaurant.
6. Provide me with a written outcome of the investigation.
7. Review the response provided by the branch manager, as I do not consider a R25.90 refund an adequate response to a potential food-contamination incident.

I have photographic evidence and have retained the relevant food and foreign object. I am willing to provide these to KFC or the appropriate authorities for examination.

If this matter is not properly investigated and addressed, I will consider escalating the complaint to eThekwini Municipality's Environmental Health Services and other appropriate consumer/food-safety authorities.

I expect this matter to be treated as a serious food-safety complaint and not simply as a request for a refund.

Please confirm receipt of this complaint and provide me with the relevant reference number.

Kind regards,