Two dogs both Border Collies - one male age 16 & one female age 9 For the male Drontal Wormer, reluctant but will accept it in their food & is effective Termaflea - external treatment for both i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product i bought was so much cheaper than anywhere else. Like, shockingly, cheaper! I literally ordered this one morning, I received a message giving me a royal mail delivery timescale, which was... See more
Company replied
Was prepared for the worst when I reordered from viovet, but was delighted when I saw that the prescription I submitted last time was saved and ready to be used again! Delivery was extremely quick and... See more
Company replied
I had mis judged my subscription order of dog food & had about 2 meals left. I telephoned Viovet late on a Wednesday afternoon, they immediately put in the order for the food & altered my subscription... See more
Company replied
Company details
- #4 of 9 best companies in Veterinary Pharmacy
- #5 of 7 best companies in Horse-Riding Service
- #123 of 258 best companies in Pet shop
- #64 of 161 best companies in Pet Care Store
- #6 of 17 best companies in Veterinarian
Written by the company
VioVet Ltd offers a variety of pet and horse supplies, including prescription and non-prescription medications, food, toys and equipment. We stock many of the leading market brands, as well as our own-branded products and supplements. This is all offered at considerable savings to the customer who can expect to receive excellent value for money and an efficient, professional service whenever they contact us. Our consistent levels of service have contributed to us being ranked among the top retailers of pet food and medication in the UK by Trustpilot.co.uk and featuring various times in the Telegraph and Guardian newspapers for our success.
VioVet Ltd's Details
Written by the company
- Tel: 01234 907860
- Mon-Fri 9am-5pm
- FREE delivery available from £35
- Exclusions apply, see www.viovet.co.uk/p122/Delivery_Information/pages.html for more information
Contact info
1a Progress Park, MK42 9XE, Bedfordshire, United Kingdom
- 01234 907860
- support@viovet.co.uk
- www.viovet.co.uk
4.7
Excellent
126k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VioVet
We're so happy to hear we provided a straightforward experience with good communication and pricing. We appreciate your feedback!
Many Thanks, VioVet.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that your order was delivered very quickly and without any problems. We truly value your feedback.
Many Thanks, VioVet.
Phoned so many times to be told my…
Phoned so many times to be told my order was getting sent out but I have still not received any delivery or an update
Really disappointed
27 August 2026
Reply from VioVet
We sincerely apologize for the frustration and disappointment you've experienced with your order. We understand how concerning it is to not receive your delivery or updates after multiple calls. We are actively investigating this matter to understand what has happened and to provide you with a resolution as quickly as possible.
Many Thanks, VioVet.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you found our pricing to be good and that your order was delivered very speedily. We truly value your feedback.
Many Thanks, VioVet.
Reply from VioVet
Good Morning
Thank you for your positive trust pilot review.
Order process and delivery was very…
Order process and delivery was very quick. Would definitely use again
27 August 2026
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you found the ordering process and delivery very quick. We truly value your feedback and look forward to assisting you again.
Many Thanks, VioVet.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you found the ordering process easy and that your delivery was handled by a decent courier firm. We truly value your feedback.
Many Thanks, VioVet.
Great as always
Great as always, I had to wait a while for items to be back in stock but they arrived in time
1 September 2026
Unprompted review
Reply from VioVet
We're so glad to hear you enjoyed your experience with us! We appreciate your patience while waiting for items to be restocked. We're happy they arrived on time.
Many Thanks, VioVet.
Very happy customer
Product arrived on time and I was kept up to date, at all times.
3 September 2026
Reply from VioVet
We're delighted to hear that your product arrived on time and that you were kept informed throughout the process. We appreciate your positive feedback!
Many Thanks, VioVet.
Reply from VioVet
We are delighted to hear you experienced very quick service. We appreciate your positive feedback and are pleased with your satisfaction. We truly value your feedback.
Many Thanks, VioVet.
As usual easy to use and fast delivery.
3 September 2026
Reply from VioVet
We appreciate your positive feedback. We are pleased to hear that you found our service easy to use and that your delivery arrived quickly. We value your feedback.
Many Thanks, VioVet.
Reply from VioVet
We're delighted to hear that you experienced quick delivery and found our prices reasonable. Thank you for taking the time to share your positive feedback!
Many Thanks, VioVet.
Really helpful
Really helpful , and so easy to place an order by phone. Delivery was prompt.
27 August 2026
Reply from VioVet
We're delighted to hear that you found our team helpful and that placing your order by phone was easy. We're also pleased that your delivery was prompt!
Many Thanks, VioVet.
Prompt delivery as product is always…
Prompt delivery as product is always available
3 September 2026
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that your delivery was prompt and that the product is always available. We truly value your feedback.
Many Thanks, VioVet.
Arrived promptly
Arrived promptly. Package was more than sufficient for a single tube!
Regularly use this product to clean our dogs teeth and I can report we are very pleased with it.
27 August 2026
Reply from VioVet
We're so pleased to hear that your order arrived promptly and that you're very satisfied with the product for cleaning your dogs' teeth. It's wonderful to know it's a regular part of your routine!
Many Thanks, VioVet.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you experienced speedy delivery and that your order was well-packaged. We truly value your feedback.
Many Thanks, VioVet.
Good price
Good price, speedy delivery and very well packaged.
Will use again. Many thanks.
3 September 2026
Reply from VioVet
We're delighted to hear that you found our prices good, experienced speedy delivery, and that your order was very well packaged. We truly appreciate your positive feedback!
Many Thanks, VioVet.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that everything went smoothly from the ordering process through to delivery. We truly value your feedback.
Many Thanks, VioVet.
Five stars for a five star company…
Five stars for a five star company can't speak highly enough of service delivery or all the rest . Will come back again and again
3 September 2026
Reply from VioVet
We are absolutely thrilled to hear such wonderful feedback! It means so much to us that you're consistently happy with our service delivery. We truly appreciate your loyalty and look forward to serving you again and again.
Many Thanks, VioVet.
Vio vet are a great service
3 September 2026
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you experienced a great service. We truly value your review.
Many Thanks, VioVet.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.