VetMedi.co.uk Reviews 

5,986
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,849 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that placing online orders with prescriptions is exceptionally simple, and the overall pricing is much more affordable compared to traditional veterinary practices. People also genuinely appreciate the prompt and reliable shipping services, noting that all necessary items arrive safely and securely packaged. Some reviewers were not happy with delivery issues, mentioning that packages occasionally arrived later than expected or faced unexpected postal delays. A few customers experienced problems where specific orders took significantly longer than anticipated, leading to clear frustration regarding express shipping times.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, highlighting that orders arrive quickly, on time, and with... See more

Order

People report positive experiences with order, highlighting that the website makes placing medication... See more

Service

Users describe positive interactions with service, highlighting efficient delivery, helpful operatives, and... See more

Price

Consumers find price to be positive, highlighting that medication costs are significantly cheaper compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy site to navigate, uploading prescription's a doddle & standard delivery is very swift. Your prices are also better than most which, given an elderly cat (20yrs+) that is on an extremely high dos... See more

Company replied

Rated 5 out of 5 stars

Used this Company before for Purchasing Prescribed Medications for my Dog, They beat vet pricing by a large degree, There Order system is simple and user friendly, There shipping is Fast, They a... See more

Company replied

Rated 5 out of 5 stars

VetMedi UK were waiting for a prescription from me for some medication for my cat. It appears it got lost in the post. I called VetMedi and the person I spoke to was very helpful. She contacted my vet... See more

Company replied

Rated 5 out of 5 stars

Agreed organisation who make it super easy to place orders. Prices are really competitive too and super speedy delivery. They also wrap the meds super well to protect during postage. Definetly recome... See more

Company replied


Company details

  1. Veterinary Pharmacy
  2. also in
  3. Pet Care Store
  4. Pet shop
  5. Veterinarian

About VetMedi.co.uk

Written by the company

VetMedi.co.uk – Veterinary care, made more affordable and accessible

Founded by Dr Charlotte Inness MRCVS, VetMedi is an independent, UK-based online veterinary pharmacy, helping animal owners access trusted veterinary healthcare at affordable prices.

We provide prescription and non-prescription veterinary medicines, supplements, parasite prevention treatments, food and everyday healthcare products for dogs, cats, horses and other animals.

As an accredited Veterinary Medicines Directorate (VMD) internet retailer, we supply UK-licensed veterinary medicines, with prescriptions checked by our veterinary team before dispensing.

We understand how much your animals mean to you. That's why we combine veterinary expertise with competitive pricing, a straightforward ordering process and friendly, practical support when you need it.

We care like owners and think like vets.

Visit us at www.vetmedi.co.uk

Our promise to you

Written by the company

Trusted Veterinary Medicines
UK-licensed medicines supplied by a VMD-accredited retailer, with prescriptions checked by our veterinary team.
Affordable Prices
Competitive pricing across medicines, supplements, food and everyday animal healthcare products.
Free Delivery Over £40
Free standard UK mainland delivery on eligible orders over £40. Exclusions apply.
Friendly, Helpful Support
We're here to help with your orders, questions and everyday animal healthcare needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(5,986)

3,665 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Order Monday, deliver Thursday

I ordered Incurin for my dog on Monday morning but sadly the product was only delivered on Thursday afternoon. I wish that deliveries could be same day if ordered by 10:00 at the normal delivery price. Four days seems excessive to me.

27 October 2026
Rated 5 out of 5 stars

Great prices and brilliant service

VetMedi have some great prices and their service is second to none.

27 October 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your review.

We're delighted to hear that you found our prices competitive and our service second to none. Providing excellent value alongside outstanding customer care is at the heart of what we do, so it's fantastic to know that your experience reflected this.

Thank you for choosing VetMedi. We truly appreciate your support and look forward to helping you again in the future.

VetMedi

Rated 5 out of 5 stars

Good Delivery

Good Delivery, Great Product, Good Comm's

30 October 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your review.

We're delighted to hear that you were pleased with the delivery, the product, and our communication throughout the process. We strive to provide a reliable service and keep our customers informed every step of the way, so it's wonderful to know we met your expectations.

Thank you for choosing VetMedi. We look forward to assisting you again in the future.

VetMedi

Rated 5 out of 5 stars

Just what it needed to be

Very smooth and straightforward and received exactly when expected
Fabulous service thank you 😊

30 October 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your review.

We're delighted to hear that you found our service smooth and straightforward, and that your order arrived exactly when expected. Providing a reliable and hassle-free experience for our customers is always our goal, so it's wonderful to receive such positive feedback.

Thank you for choosing VetMedi, and for your kind words. We look forward to assisting you again in the future.

VetMedi

Rated 5 out of 5 stars

The goods arrived in a couple of days…

The goods arrived in a couple of days from request.

29 October 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your review.

We're pleased to hear that your order arrived within a couple of days of being placed. We understand how important it is to receive pet medications and supplies promptly, so we're delighted that we could provide a quick and efficient service.

Thank you for choosing VetMedi. We look forward to assisting you again in the future.

VetMedi

Rated 5 out of 5 stars

Great value

Great value

6 October 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your review.

We're delighted to hear that you found great value in our service. Providing competitively priced products alongside excellent customer service is something we strive for every day, so it's wonderful to know we met your expectations.

Thank you for choosing VetMedi. We look forward to assisting you again in the future.

VetMedi

Rated 5 out of 5 stars

Simple to use web page and no delivery…

Simple to use web page and no delivery costs. Easy to upload written prescription. Medication in stock and quickly despatched.

30 October 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your review.

We're pleased to hear that you found our website simple to use and appreciated our free delivery option. It's great to know that uploading your prescription was straightforward and that your medication was in stock and dispatched quickly.

Thank you for choosing VetMedi. We look forward to assisting you again in the future.

VetMedi

Rated 5 out of 5 stars

Vet prescription medicine

Good price, simple to order with fast delivery I will definitely reorder with this firm

30 October 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your review.

We're delighted to hear that you found our prices competitive, the ordering process simple, and the delivery fast. Providing great value and a straightforward service is exactly what we strive for, so it's wonderful to know you'd be happy to order from us again.

Thank you for choosing VetMedi. We look forward to assisting you with your pet's healthcare needs in the future.

VetMedi

Rated 5 out of 5 stars

Easy to order online

Easy to order online, great service with competitive price and fast delivery

30 October 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your review.

We're delighted to hear that you found our website easy to use and were pleased with both our competitive pricing and fast delivery. We work hard to provide great value alongside a smooth ordering experience, so it's wonderful to know we met your expectations.

Thank you for choosing VetMedi. We look forward to helping you again in the future.

VetMedi

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Easy to upload prescription details

10 June 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your review.

We're delighted to hear that your order arrived quickly and that you found it easy to upload your prescription details. We aim to make the ordering process as straightforward as possible while ensuring your pet's medication reaches you promptly.

Thank you for choosing VetMedi. We look forward to assisting you again in the future.

VetMedi

Rated 5 out of 5 stars

Easy to order and prompt delivery.

Easy to order and prompt delivery.

29 October 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your review.

We're pleased to hear that you found our website easy to use and that your order arrived promptly. Providing a simple ordering process and efficient delivery is something we work hard to achieve.

Thank you for choosing VetMedi, and we look forward to assisting you again in the future.

VetMedi

Rated 5 out of 5 stars
VetMedi.co.uk logo

Reply from VetMedi.co.uk

hank you for your review.

We're delighted to hear that you were pleased with our selection of products and the prompt service you received. Customer satisfaction is very important to us, and it's great to know we met your expectations.

Thank you for choosing VetMedi. We look forward to helping you again in the future.

VetMedi

Rated 4 out of 5 stars

Easy to order

Easy to order. Fast delivery

30 October 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

We're delighted to hear that you found our ordering process easy and our delivery fast. We really appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Easy simple site to navigate

Easy simple site to navigate

30 October 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

We're delighted to hear that you found our website easy to use and navigate. Your feedback means a lot to us, and we look forward to welcoming you back soon!

Rated 5 out of 5 stars
VetMedi.co.uk logo

Reply from VetMedi.co.uk

We're delighted to hear you enjoyed our easy ordering process and speedy delivery. We really appreciate your support and look forward to serving you again soon!

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