Petshop.co.uk Reviews 

TL:DR Charged £104 for a service I didn't sign up for via sale items, rude CS, struggled to cancel and refund.

Deeply unimpressed with their "Bottomless Bowl". I purchased one-off dog and cat food by Hills, massively reduced (note that I normally spend £40/month), all delivered just fine. Then 3 weeks later I get an email about my upcoming £104 "bottomless bowl" subscription. I didn't sign up to that! So I go into my account and place the 2 items on inactive (note that there is no "cancel" option!). Lo and behold, 7 days later £104 is taken and I have a tracking number! I call up and am told very shortly that I should have rung them to cancel (no where did it say anything about a pending order- at least not obviously on the bottomless bowl page, or to call for any pending orders), and that it's cancelled from next month onwards, is there anything else I can help with?

I had to disclose my health status before she would budge, which shouldn't be the case at all, I'm allowed to cancel under distance selling regulations, but I was so shocked at the attitude. It's £104, who can afford to just write that off in today's economy!

Suffice to say I won't be ordering again. Pet Shop, you need to add an extra step in for this subscription service to make sure that people know what they are signing up for. I'm not dummy on the internet- I have my own website- but even I was sucked in with the lure of discounted pet food from a smaller British company. Looks like Amazon wins again 😒

Excellent company to order from , extremely good at communication . To order and delivery of products is totally stress free .
Highly recommend.

10 days later im still waiting for DHL to deliver my Petshop.co.uk order. I needed dog food a week ago!!! Utter rubbish. This is my 1st and last order

This company's check out process is misleading, be very careful when placing your order.
You think you are ordering once only, but they default your first order to weekly subscription without properly advising you.
Dubious business practises.
Nothing special about their products or prices.
Not the kind of company to want to spend money with.

Used this company twice now, mainly because of their next day delivery service. The range of products they offer is excellent - including food & litter that our cats got used to overseas and that we've not managed to find anywhere else! Ordering is simple, photos of the products are clear and the descriptions are good. There are lots of negative comments about the Bottomless Bowl service, but I found it easy to see that my one-off price was going to be more than the subscription price (obviously). When I did forget to click the one-off button, I simply went in to the Bottomless Bowl subscription part of my account, and made it 'inactive' with one simple click. Great company, and I'll happily keep on using them!

Great quick service always has lando’s food in stock and good pricing would recommend and customer service are quick at responding to order queries

Good price and delivery was very quick

Great service, I ordered a full 98 portion pack and unlike other companies it arrived within 2 days, great value, same product as others but quicker delivery times, plus a lot cheaper I pay often much more, so this is a solid new friend for my Cat food requirements.

I ordered a product from them that I needed urgently therefore I paid the extra £6 for next day delivery. It's now 4 days later and the product has still not arrived. I emailed the company 2 days ago and got an automated reply saying due to high number of emails it may take longer to get a reply. I've requested a refund as I've purchased the item elsewhere

Always delivers on time. Great company to do business with. X

The repeat delivery is very easy to manage. The cat food arrived in good time and the cats are happy.
I like that I can change my order easily and as we have 2 cats to larger boxes of cat food works really well and a good price.

Wonderful company. Very quick delivery. Always packaged well.

Been asked multiple times to leave a review, my experience wasn't great but persistence from their team for my opinion has kinda forced my hand, perhaps after I leave a review I won't be asked again. Firstly the company themselves dispatched quick, probably because I paid the premium rate for next day delivery. Sadly they chose DHL to deliver, I will always panic when those cowboys have my dogs food! A horse and cart would have been more reliable and following the horses hooves would be more efficient than DHLs tracking which btw is non existent. My timeframe was 14:25 - 15:25, was chuffed because I had waited 11 weeks on a dentist appointment which was at 16:30 (2 minutes walk from my home) unfortunately I was still sat like a spare part at 6pm!!!! No update, no call, no apology, nothing to explain what had happened or when I could expect the delivery. Called petshop to ask them to contact DHL cs, the lass I spoke to was extremely unhelpful and disinterested. I asked her to contact the courier as they were the customer and DHL wouldn't answer me, she said she can't phone the drivers ...didn't expect her to, but surely they can contact their chosen courier company and ask them to call their own driver??? Nope! Zero help. Was told the timeframe is just an estimate, understand that but keep people in the loop with some form of an update!!! Missed my dentist appointment (had I known the guy would eventually rock up 3 hours later I could have went and been back!) got to the stage where my dogs were cross legged and had to ask my neighbour to take the delivery as they needed out. 18:40 finally gets a text to say it had been delivered. Absolutely unreal. DHL were useless and refused to even look into where the guy was as I wasn't their customer, petshop said they couldn't contact DHL?!? So bit of a lottery as to whether I'd even receive my order. Made a complaint, again, very dismissive. A meagre apology and the promise they'd be taking the issue up with DHL as to why there was zero updates on the delay. Most of the courier companies are pretty hopeless these days but even the worst of the worst let you know they're running late! I gave two stars because I genuinely hate giving any business one star, but I have to be honest from my experience. Paying that kind of price for premium delivery I'd expect some form of tracking. Parcel was burst when I got back and I was left fizzing and extremely disappointed. Wouldn't order again. Sorry guys but your customer service was non existent and I was hoping for better especially when I paid extra and your courier was 3 hours behind with no explanation nor apology. Kinda glad I missed the guy tbh because it may not have ended well. First time customer aswell and from that experience it'll be the last for me. Shame.

I use petshop for quite a lot of my intermittent pet purchases - they tend to have competitive prices.

I have been a subscription customer for some time, and I have never been let down. A couple of times I’ve changed my order date with ease. My elderly German Shepherd approves.

I ordered and didn’t choose next day delivery, but the order came really quickly anyway. Thank you. My dog has been on Chudleys Lite for a few years now, helps control his weight and have never had any problems with him on this.

Not only the best value, their delivery time was rapid too. Excellent service.

Have been ordering dogfood from Petshop for a while now. Almost all orders have gone well, and when there have been issues (mostly caused by the courier) they were right on it ensuring it was sorted quickly.
But I was nervous about using the Bottomless Bowl subscription - I'm not that organised with two dogs each having two different food types, including one dog on prescription food. However, it's easy to manage Bottomless Bowl and change timings and I now reckon I've cracked it! Mainly thanks to the user friendly interface.

I have been buying my dogs food from these guys for several years now, and the service, choice and price is perfect for me, especially as I need to have it delivered. I totally recommend them to anyone.