Addison Lee Reviews 6,555

I mean what is there to say? Well, let's try... They take me anywhere I want to go and they are always on time, never met a driver with any attitude... And on the rare occasion there is some issue... See more

The driver arrived 45 minutes early and waited until we were ready. I could track the journey which was great. I give it 4 stars because the app and the tracking link said my family member arrived 15... See more

The transfer taxi turned up right on time and the driver was very polite. The 2 mile trip from The Sheraton Skyline to Heathrow Terminal5 was straightforward. I hadn’t planned on paying for a transfer... See more

Hate the website. Do want to give thanks and praise to a young man called Lewis who sorted out an issue. We used Addison Lee last year when visiting London for Springsteen - mixed judgement. Late/poor... See more

I have used Addison Lee many times, and the drivers and cars are typically excellent. However, for today I had booked a ride to get me to Paddington at 4:10am. At 3:55am, a dispatcher rang and aske... See more

Excellent driver Serkan. Always goes the extra mile to help me. He even took my bag of recycling which was heavy into St Clare’s Hospice for me! He contacted base and Gail helped me in saffron Wa... See more

Absolutely fantastic service as pick up from Stansted to Lincolnshire. Our driver was polite, friendly and nothing was too much trouble. He avoided traffic jam and stopped at a service station so we c... See more

The service provided was excellent from the start. Making a booking was really easy and we felt that we could completely rely on a punctually arriving vehicle. Also amending bookings was very convenie... See more

Addison Lee picked up our board of directors from London City Airport and delivered them to Excel for a conference during the tube strikes. Excellent service and both inbound and outbound car rides.... See more

A very punctual and polite service. Drivers are very pleasant. Only disappointment was being charged extra, once home, despite mentioning that we were at the theatre and was just 4 mins overtime to l... See more

I booked Addison Lee to collect my wife’s elderly parents from Euston train station. They needed assistance and the driver was ever so helpful. He was on time and met them in the designated step free... See more

generally drivers are all nice, some are helpful too. automated messages can be annoying as they arrive before some drivers have, or before you've got to your destination. i had a 06.10am booking once... See more

Pre ordered 2x large cars to get us from the hotel to Islington’s town hall ( for our daughters wedding) both cars turned up on time. Drivers were professional and could not fault the driving , courte... See more

The driver was arranged very quickly while waiting at Emirates lounge at Heathrow Airport. Driver was attentive and polite. Given central London is always busy, due to being Saturday afternoon and lot... See more

Great service, 5 star experience, top notch cars always clean, feels good, smells good and comfortable to drive in. Drivers are friendly, polite and knowledgeable of the routes and maps. Booking servi... See more

The courier to collect arrived within the hour and delivered within 40 minutes. Efficient as expected. My only criticism is the charge which contained a supplement for going through the Blackwell and... See more

I was met at arrivals by a really nice, polite driver who immediately took my trolley. There is dedicated Emirates parking next to arrivals at Gatwick so no long walk, always a bonus after a very lon... See more

On most occasions the service is excellent however on my last trip from Empingham to London Heathrow the driver was poor. His driving was erratic overtaking and undertaking on be A1 He also had as... See more

Keith was an absolute professional and picked my family up from the airport. We were delayed over two hours and he was there on time. His car was immaculate and we really well looked after. Thank you... See more

Flawless experience. First time users and after reading some reviews we were anxious that we wouldn’t be picked up on time to Catch our flights or collected in return. We needn’t have been . Our dri... See more

Used the airport pickup service and highly recommend- was met in arrivals by a very nice, cheerful gentleman with my name on a card. Very comfortable car. and this service means if there's a delay t... See more

Booked a last minute transfer (before boarding our flight) from Heathrow to Liverpool. Even though we were arriving into the UK at night, the driver was there waiting when we arrived. Car was spotles... See more

Everything ran very smoothly with our booking. The car turned up right on time and the driver was very friendly and extremely helpful. We had a very easy, comfortable drive to our destination. This wa... See more

Reliable and easy to book, where we were staying had 2 entrances on different streets. Easy to change pickup at other entrance by phone. When original driver was delayed another driver sent. V... See more

I find AL highly reliable. Not always the least expensive but I use them due to their reliability and the fact I can count on them whenever I need to schedule an important booking. Also, they always... See more

I had booked a chauffeur drive car through Emirates Business Class flight. The company Emirates use is Addison Lee. The driver was waiting in arrivals as agreed. The drive was exceptionally comfortabl... See more

I use your service anytime I am in town - I live out of town - and want to get to theatres and galleries. I am in my 80s and I always find the gentlemen so helpful and supportive. I would as... See more

My first experience with Addison Lee was really nice and enjoyable. I was in a good time to airport. Thank you for your time!

What I like was the driver was prompt and friendly. What I did not like was that AL did not say that additional to the cost to pick you up was parking cost and waiting time charge which I told AL... See more

We used Addison Lee for an airport transport for a group that included a baby and an elderly person. The booking process was straightforward and on the day the experience was very smooth. We’re really... See more

Picked up promptly and courteously at the appointed time across the street from the Adelphi Theatre. The driver got us back to St Pancras Station in good time for our train, checking the best place f... See more

We had an issue with the train journey which made us late. I contacted the driver who advised that he could wait but that there would be a waiting fee. He remained in contact until we got to him at Wa... See more

The Addison Lee website is so easy to use, clearly laid out and quick to arrange. On the one occasion there appeared to be no availability, I spoke with one of the team and he had it sorted in minute... See more

The drivers on both journeys were excellent. Very friendly and accommodating. I was the oldest woman in a group of six and find it difficult to get into vehicles. Both assisted me in being able to g... See more

I’m a very punctual person that love keeping to time. I would appreciate if you could let my bookings with the taxi drivers, going forward should be keeping to time. I requested the taxi to be at my p... See more

Excellent service. Professional and courteous drivers. Better rate than Uber and vehicles are large providing plenty of leg room for my husband who is quite tall

The traffic was awful due to the tube-strike, especially in the City of London. Your man jiggled his way through back streets and managed to avoid getting bogged down. We got to City Airport in 65 to... See more

Our driver was very friendly and arrived early at Tilbury Cruise terminal and that was perfect timing. A great driver, cab very clean and he was exceptional.

An Addison Lee ride always feels comfortable, safe, friendly and efficient. For times when public transport isn’t an option this is my go-to.

Our trips to the airport and back were worry free .In both cases our driver arived on time and was very helpful with loading and unloading our luggage. The trips themselvs were smooth and comfortable... See more

I couldn’t have asked for a more thoughtful, helpful driver. Terrible traffic - not great for me nor him either. But he navigated his way through London to get me to the airport safely and on time and... See more

Great service collecting us from a very busy Albert Hall and getting us ( all oldies ) back to Waterloo in time for our train. Great cheerful driver who knew the best route

Very pleased with both experiences. Much improved quality of driver - top notch! Super helpful, polite, arrived early both times!

The drivers are incredibly prompt, reliable, and the transport very comfortable. Like a black cab but nowhere near the price tag, especially when traveling to the airports

On time, clean cars, excellent drivers. Two Friday evening journeys, when it was wet and busy. I was pleasantly surprised that I didn't have to wait for the pick-ups.

I regularly use the Addison Lee services, and I couldn't be more impressed with their service! From start to finish, everything is top-notch. The drivers are incredibly professional and kind, cons... See more

Great driver, comfortable car, good price. Felt in reliable hands for early airport flight.

Easy to book Totally efficient and helpful driver

Brand new V class superb driver 1st class service Thank you