NatWest Reviews 7,722

Terrible customer service. Cant get through on phone, Whatsapp chats give you additional phone numbers that have you in endless queues. Still not actually been able to speak to anyone. Had a sainsbury... See more

Absolutely awful experience with no human interaction and no support whatsoever. Where do I start: was approved for a loan (excellent credit rating) and it all fell apart as system declared proof of i... See more

Oh my God, i've been trying to get through to some sort of customer service in regards to my new credit card. This has been the most unfriendly, user experience. Attempting to log into app and g... See more

Wrongly flagged a transaction as 'potential fraud', and froze access to all my accounts. After 5 phone calls over a 24-hour period they have still not restored access to my accounts, and I have to tr... See more

I have raised a credit dispute request. Every time I answer the follow-up question from NW, they took 10 business days to reply. At some point they rejected my claim without grounds and stopped replyi... See more

I have spent twenty minutes trying to find out what the Probate limit is for Nat West or Royal Bank of Scotland. Each time automated telephone agent requires information about my account. I don't h... See more

Asked for advice on which accounts would best suit my saving needs. I was told I needed to see a special advisor so booked an appointment. It turned out to be a selling opportunity for Natwest. The... See more

Would only recommend to people I hate. Not enough space to detail every complaint against this bank. Worst customer service I've experienced from any financial institution and an insult to your digni... See more

The application process is frustrating. The Mitek link on the phone does not have an option to allow camera access, yet it worked on an old ipad using an old ios. The sign in process is a challenge. T... See more

Went for help using WhatsApp. Agent just abandoned me. No help. Useless UPDATE.. Tried the telephone helpline.... Gave up after , 30 mins. Tried all available contact methods and NON... See more

I switched, giving up a good account. From start account limited due to excessive biometrics, cant transfer my own money of any quality. Got a credit card. Low limit short deal. Now tried to cancel... See more

Another month another block of account when money enters. I was hoping to end it over time, but they seem just to be too mental to figure out that money comes in for a reason that is just normal work... See more

Well done Nat West you have done it again. Forced an update on your mobile app that requires more memory and there can no longer use. When I reported this a year ago you responded saying "... See more

I think NatWest is where all the failed bank staff go when they can’t find a job with anyone else. How can you sell a car that you own to a car dealership, they transfer you money to your account by... See more

All I want to do is roll over a matured Fixed cash ISA into another Fixed term cash ISA. The process is so painful, I'm giving up and moving elsewhere. Been back and forth with the Support chat which... See more

Went on Money Supermarket looking for a 0% purchase credit card. Natwest came up as a good option, and credit limit etc. was pre-approved. I filled in application. and was told I needed to upload proo... See more

What a terrible bank this is. Mortgage department is full of incompetent people who are incapable of doing their job properly. We have been lied to several times by Natwest and their so-called mortgag... See more

My fixed rate cash ISA is going end on23rd October. This should be a one year term but they had the money on 5th September 2024. So that is best part of two months longer than specified. This followed... See more

Absolutely useless bank Stay away from NatWest business or personal accounts. Can’t write all the story, they won’t fit here Horrible bank Customer service is rubbish Don’t even bother to... See more

I went into the Tunbridge Wells branch to ask if I could open an ISA by a transfer from my current account. I was told “we haven’t opened an account in branch for over 5 years.” I replied that I opene... See more

I went from barclays to natwest due to going bankrupt. Can't get hold of them via phone, can't log in to my account because I have a different number. Also my money don't go into my account at 12. Whe... See more

Everything about Natwest is just poor. Takes 7 weeks to set up a business bank account. When you finally get your account you do not have access to your account... you then need to apply again to... See more

Whenever you try and contact this so-called bank you find you have a very long queue and wait. In this modern age it is completely unacceptable as they could easily solve this problem by employing mor... See more

I wanted to report potential fraud on my credit card. I called them but their system will not allow me to speak to someone unless I input my CC number, which I didn't have with me. I later g... See more

Have been a customer for over 50 years. Until recently was happy with their customer services Now really appalled by their poor service and a "take it or leave it attitude" Now am relieved to see t... See more

I have a sainsburys credit card and recently been moved to Nat West bank to run it . Nat west send me emails to ask me to use their app which i downloaded but i need the activation code to proceed t... See more

Trying to open a ISA with them for 6 days. Filled in the forms on Tuesday. Since then have uploaded passport 3 times, and driving licence 3 times (including once at branch) via Mitek. Had another... See more

So basically Sunday the 19th I rang NastWest forwarding a fraud investigation they spoke to me for a while on the phone and agreed to give me my money back. The told me the money would be back in my a... See more

Credit card with Sainsbury’s Bank transferred to Nat West. Payments worked seemlessly, but registering for online banking with this shower has been painful. I have never known a more useless bank th... See more

So many bad experiences with this bank I can't believe it. First off I moved to the UK from Norway, so being that I was fresh in I had no utilities bill or rental agreement to open a bank account.... See more

I’ve been trying to open a business account with Network Base Bank for over a month, and the experience has been extremely frustrating. Every time I contact support, they tell me they’ll get back... See more

They protect racist staff, I’ve made a complaint about my experience at my local branch in east London. I’ve made two complaints about the situation & the conclusion was that I fabricated the situatio... See more

I have an issue with my Fixed Term Savings Account and wanted to discuss this with an actual human being - considering they close all their branches, they should then have more staff to help with webc... See more

Ex-Sainsburys credit card customer, now transferred to NatWest. I've been trying to pay mt credit card but waiting for my one-time pin but no show after a week. Had a 2 hour saga with the AI assistant... See more

Sainsbury’s Nectar card customer recently migrated to NatWest. Received all notifications, set up banking app on phone and tablet. So far so good. My payment was due today. NO REMINDER SENT. Wanted t... See more

Whatever your problem is, they don't want to help, they just send you round in circles. And that Cora is a joke - doesn't understand simple English, doesn't put you through to anyone. Worst bank ever... See more

*29th October and i still cannot access my credit card balance via the web or app interface. Absolutely terrible company. I've spent 5 hours trying to resolve this, i have submitted a formal complai... See more

Visited the Leeds city centre branch today to make a simple transaction that I did not feel comfortable using the app for. We waited 20 minutes on the 'green' chairs like a doctors surgery. Then... See more

Absolutely horrific app and horrific customer service. I didn’t choose to be with this bank, Sainsburys sold their credit card services to Nat West. Absolutely hideous bank.

I'm a new customer. First call to Natwest and the automated service tells me that the wait time to speak to someone is 57 minutes! If the wait time is 57 minutes, that is OBVIOUSLY where demand is and... See more

I used my Nat West credit card to pay a deposit on a holiday in France. The deposit was for £2,546.02. I was charged a over £70 by this cowboy outfit as it was a "non sterling transaction" because t... See more

Unbelievable. Logged into my Natwest bank app and got 4 points not to do with my account. 1said never share bank details with anyone. Yet Natewest illegally share your details and account with both dw... See more

Avoid as the customer service is rubbish. They played around with my online banking which resulted in being blocked when I tried to access my accounts. When I complained they acknowledged there mistak... See more

Biggest clowns around they all need sacking and the bank need closing down the staff are all going against their guidelines and that’s illegal so that means we can do illegal things and no one can do... See more

I’ve closed my account and won’t be returning. NatWest’s decision to track customers’ carbon footprints is deeply unsettling. Why is a financial institution monitoring personal lifestyle data? It fe... See more