Monzo Reviews 

74,112
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 14,690 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the mobile application extremely easy to navigate, mentioning intuitive features and clean designs that make managing daily finances completely stress-free. Everyday consumers truly appreciate the helpful customer service, fast transaction processing, and useful budgeting tools that help them save money effortlessly over time. However, some people mentioned frustrating issues with unexpected account freezes and delayed bank transfers that never correctly reflected in their actual balances. A few other consumers also noted that certain outgoing payments can occasionally feel overly restricted, complicated, or difficult to complete successfully without sudden blocks.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how simple the app is to navigate,... See more

Application

Customers had positive experiences with application, frequently praising it as the best banking app with an... See more

Service

Users describe positive interactions with service, highlighting helpful and informative support that makes... See more

Payment

Reviewers highlight mixed experiences regarding payment processing, as many customers appreciate the... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting great savings options and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fell in a bit of a financial crisis since the person who took out loans and cards in my name, left and also left me with the balances. Instead of putting the shopping burden on my main account I got t... See more

Rated 5 out of 5 stars

Switching to Monzo from a well-known high-street branch was the best banking choice I’ve ever made. The app features very simple, intuitive instructions that make everyday use completely stress-free.... See more

Rated 5 out of 5 stars

Love the app and service. Im used to a physical bank so an online bank was daunting, however smooth transfer of all my direct debits and easy budget tools. Plus love day before my pay was due they all... See more

Rated 5 out of 5 stars

The account is easy to open and use than all other Banks. As a international student, its so easy for me open account with a days i tried to open bank account in Barclays and HSBC but they took th... See more


Company details

  1. Bank

About Monzo

Written by the company

We're building the bank of the future - complete with instant notifications, built-in budgeting tools, free payments abroad, 24/7 customer service and much more! Monzo is a bank for everyone, built together with our community. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo and we think the best way to do that is by being as open as possible. Join the revolution today.

Contact info

  • 38 Finsbury Square, EC2A 1PX, London, United Kingdom

  • www.monzo.com

4.6

Excellent

TrustScore 4.5 out of 5

74k reviews

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4.6

All reviews

(74,112)

13,173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple

Simple easy to use and easy to sign up. Nothing complicated and the app is fantastic and easy.

20 October 2026
Rated 1 out of 5 stars

Not a good bank for anyone

Not a good bank for anyone! They have lots of hidden fees that they do not make you very clearly aware of. They charge you to withdraw your own money from UK ATM’s. It is safer to bank with a British Bank

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Great banking

Been with monzo just over a year now issues sometimes get payments in earlier than expect which is always a plus

5 November 2026
Rated 5 out of 5 stars

Great experience

Its a great experience as I had been with one bank for 20 plus years. The transfer was so easy and trouble free, would recommend.
Just unclear as to how much can be put into account from bank transfer as I have my hoise for sale and would like to know the amount that can be transferred in it thanks.

5 November 2026
Rated 1 out of 5 stars

Joined through a refer a friend link SCAM

Joined through a refer a friend link, never work even after following all the steps. Spoke to a representative about why it hasn’t work. They suddenly added new rules, saying there was a time limited. Even though I did the link within 3 days. The time limit was 30 days. Then said you have to have over 300 in the account. But my other friends who has used the refer had literally a tenner in the account and it worked fine.
Waste of time don’t bother with this fake promotion.
The staff were awful at even trying to resolve the issue, took them over half a hour between replies to answer.

5 November 2026
Unprompted review

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