Zen Internet Reviews 15,235

Overall I am very pleased but occasionally my son gets very slow speeds on his gaming devices in his bedroom which didn't happen with my previous broadband. Is this anything to do with "throttling" m... See more

Zen's customer support is fantastic. There are very few companies now that you can call up and get through to a technical person within a few rings who solves your problem in a few minutes. That being... See more

The installation happened as programmed. Set up was a little difficult, in the end I was advised by your faults team to do a full factory reset at the 'box' immediately on entry to the house. Othe... See more

Initially very quick to call and set up. Telephone staff friendly and helpful. Broadband setup and working well. I find the Zen Fritz box not to reach (WiFi) as far as previous BT box, but it's fine... See more

Absolutely trouble free switch with everything happening on time. Service since switching has been perfect and significantly faster than from previous provider. Switched phones to VOIP at the same tim... See more

Matt Gaughran was very knowledgeable and helpful. Patient and answered all my questions. No fuss, no frustration - unlike sky. After wasting a lot of time dealing with sky customer service - I gave... See more

The best internet provider we have been with to date. While the internet still goes down from time to time, it is not nearly as often as was previously the case before we subscribed to Zen. When it... See more

All I've done so far is sign up but it's been good so far - I haven't been rushed, I have felt supported with information and patience. Matt has been clear and helpful and done his job well. Only i... See more

It's so rare to speak to someone who actually knows what they're talking about, and is able to answer questions without a script. I've been with several Internet providers over the years, but not one... See more

I work in digital, work from home, and develop solutions from home, therefore having a stable and sound broadband service, IP phone service is critical. I regularly check the market and time after ti... See more

We've been with Zen for over a year now, having always been Virgin Media customers. Our new house isn't cabled and we had to move provider. We chose Zen based on Which recommended provider status... See more

We chose Zen because they could transfer both broadband and (digital) 'landline' from BT, without risk of losing the landline number, and the monthly cost was considerably less than BT. The sign-up... See more

Outstanding from beginning to end. I moved recently from BT where I paid more for less. I switched to Zen, recieved 1.6gbs and am saving £30 per month. To date the commuication and experience has been... See more

Swapped from Octaplus after a 2 yr contract of failing internet and weak WiFi. Zen, recommended by my son, delivered almost perfectly. A minor problem with setting up via their web site, solved by... See more

Over the last year the service from Zen has been good. We have had no problems, signal has always been strong and always stable. Very much appreciate the no increase in costs during contract. What mo... See more

I needed to renew contract and discuss small issue with digital voice. Adam offered the perfect solution, was polite and helpful. He offered solutions without being pushy. Breath of fresh air comp... See more

Since installation I have never had any problems with Zen, which is not something I can say about other providers. I think there's has been one outage over that time which was a CityFibre issu... See more

I wanted a faster line. Called up, spoke to two very polite and helpful ladies and in no time I had arranged to speed up to 500 Mbps, had received confirmation an was informed of the date the upgrade... See more

We wanted to renew our Full Fibre 100 contract with Zen and Jo Slater was a very friendly and helpful advisor. We have always had good, reliable service from Zen and were glad to be able to renew our... See more

Never seen so fast speeds. The game latency has gone down 1.5 times comparing to the one provided from my previous provider which was Virgin. Zen's product is absolutely at the top of the list - Nu... See more

I’m moving house and changing internet service provider. Adam at Zen was a real breath of fresh air. It was great to talk to a person at the first attempt rather than a bot. I reviewed Which Magazin... See more

I have been with Zen for several years at multiple properties over that time. It just works. The customer service model is fit for service, pro-active, and focused on the positive custo... See more

Stable internet, good price, you still allow me copper which I must use because of the landlord refusing fibre on property... And your customer service is nice and helpful which was a shock in this da... See more

Seamless service since transferring from BT after being a customer of theirs for 50 years! Their prices were astronomical. My son, a Zen customer for many years, when he saw one of my BT bills insiste... See more

My Zen experience today was excellent. Matt (my customer service advisor) was outstanding - knowledgeable, friendly, efficient and took care of all my questions. He made my call to Zen a real pleasure... See more

Zen service is fine but CityFibre installation was not a good experience. They were late and came without drill battery. Guys themselves were OK but they'd be given an impossible schedule.

Really friendly customer service representative at Zen. Remembered me from an earlier call a couple of weeks ago which was a great touch and dealt with me efficiently.

Whilst Zen is not the cheapest by any means, the reliability, quick and easy access (real people based in the U.K.) to its excellent support services keeps me staying with this Company, if that ever g... See more

Vicky was courteous and efficient and sorted my issue straight away but also has a lovely sense of humour, which makes such a difference ! Great customer service.

Good reliable service. Staff are knowledgeable and very helpful from sign up and on the very rare occasions you need to call them about an issue, which is typically OpenReach related. The static... See more

Although I could have saved money by constantly switching providers, the stability of connection, a UK company with local (to me) people and little in the way of niggling adverts makes up for the loss... See more

Zen was recommended to me many years ago by a fellow IT professional with the comment 'it just works'. Well over a decade later I can confirm the truth of this: trouble-free, high performance broadban... See more

Zen Internet works very well indeed. Right from the start we have been very happy with the service. Customer support is very efficient, helpful, friendly and people speak in plain English. Thank yo... See more

After my order was placed the setup and installation process has been very well managed and any issue occurred during the process has been quickly resolved. I have used the Zen Internet for three week... See more

Excellent provision. No messing about with bills. Everything clear and transparent and hasn't increased in price since we signed up.

Strongly recommended by our IT support company, we have never regretted signing up for Zen - informative and helpful on the extremely rare occasions there has been a problem over the last decade, and... See more

Internet connectivity has been pretty good over a number of years. Outages are, thankfully, rare. Information on website is really useful to check on any network issues.

My contract was due for renewal and I decided to regrade. I discussed my options with Adam at sales and he talked me through everything I needed to know. The change was easy. I was kept informed thr... See more

Matt got me setup and ready for new Broadband and ran through the process with ease and understanding. Would highly recommend based of my experience.

As an existing customer rang to discuss my options for a new contract. Spoke to Jo in Retentions who was extremely helpful. I ended up with a good deal!

Been with Zen for 5 years now. Excellent reliability by comparison with previous broadband providers, AND really good support people at Zen when I've needed to contact them.

Absolutely no problems with this provider. Never had any need to contact them since installation. Keenly price and excellent service. A+++++++

Rarely do I have problems with my internet or phone line but when I do Zen put them right timeously. BT's digital switchover caused the problem this time. I had problems connecting a new router a... See more

Excellent I had an issue with my router and they sent someone to my house the same day to fix it the support is top notch. I get 2.3gb up and down 24 hours a day very reliable uk company you can trust... See more

Really good and helpful Customer Support for an anxious new customer unfamiliar with a lot of "technical" stuff. I'm so happy I switched to Zen Internet.

No problems with internet & now we have crackling free phone best move I made to go to Zen.

Clear information about transitioning from copper to a fibre connection to the house. Clear confirmation that the existing landline phone number would be transferred over without issues.

First rate stable connection. Very efficient fault fixing Well worth the money