Virgin Media Reviews 

Regan 64286 your technician was great.
Well done.

Will take money from you repeatedly for bills that have been paid

Received a great call from Virgin media guy to arrange the package only to be let down twice on the installation date ! Calling on the day off agreed install towards the end time of visit. So after waiting in all morning only yo receive a call to offer a new date 8 weeks down the line. What a joke of a customer service reaction. Your only as good as the reviews you receive Virgin so you best start taking note !! Remember everyone a good deal is only as good as the service you receive.

I've been a loyal customer of virgin media since many years going back all the way back to the first time i moved to the UK and safe to say that their services are the worse and most stingy ever.

I'm paying for a 1gb wifi connection and it reaches below 100mb in my room and i ringed them up describing the issue and they replied that it requires to be below 30mb for a wifi booster/extender/pod????
You're fine with me being around 100 when i bought a package for 1000????????

Please save your money and shop elsewhere because these are the worst.

Before joining virgin media please be aware they make MULTIPLE hard credit searches, even if you only ordered 1 product. I’ve spent the last 2 years building my credit score up from nothing. Turns out virgin media have a dedicated team for this (creditfileamendments”at”virginmedia.co.uk) because they do it often. What they don’t tell you is it will take 3 weeks for them to even look at your email, months to apply the change and rectify your score, when it took them 1 minute to fraudulently apply the extra searches to then try and sell you their other services. Complaints keep being closed without resolution, person on the phone keeps thinking I’m talking about 3 direct debits being set up and not the 3 hard credit searches I’m actually talking about. Going around in circles.

Avoid, if I could give zero stars I would. Terrible billing nightmares throughout, poor customer service teams on the phone with long tedious scripts. Never had a call that took less than 50 minutes amd most over 1 hour.

We received amazing help from Dan & Steve (technician ID 12411) who attended our property to carry out a full assessment of our cabling and what would be needed in order for us to get broadband working, Daniel came out first and carried out the initial assessment and was really friendly and helpful and ensured that his appointment was promptly followed up by a technician to complete the broadband installation in our home, both Dan & Steve were extremely helpful, professional and really installed confidence in virgin media, both gentleman were really friendly and extremely helpful we could not thank them enough for their time and effort in getting our broadband installed and running.

If I could rate lower than 1 star I would. I've been having issues with only my upload Speed for over a month now. Virgin have been nothing but useless. Was originally blamed on my end for being at fault when I had tested every cable myself and new cables. After a while they finally sent someone out, the guy was nice, checked the fiber line and found no fault, told me was the hub 4 so he replaced it with a hub 5. There was no improvement whatsoever and when trying to get I contact with them I've been left with nothing but silence. My last reply from them was on the 1st of July. They said they could send out a higher level engineer to check the line. I replied the next day saying I was free the dates they provided and heard nothing since. I have sent 2 follow up emails and nearly a month later still nothing.
Since they got fined by ofcom I have noticed my upload speeds have improved so I have a feeling that has something to do with the improvement but I have yet to hear back from them or know what the issue with. I've supplied evidence to them of my upload speeds and still monitor it hourly and keep the results logged. And still no follow up from them.
The custome service is absolutely useless and all the people I have been in contact with seek to have no clue what they are talking about.

Disgusting company with no problem supplying an intermittent internet connection at a high price. Every 2 days my internet goes down but not long enough to receive their insulting compensation of £5 for a 24 hour period. Been with Virgin years and have no problem with engineers just the company who are greedy and leave you with no internet and don’t care as long as you pay them an over priced charge…

Got multiple boosters with them. Package that offer 500mbps and im only getting 90mbps on a good day. Ive called and complained constantly and they do nothing about it. It took 5 years to to get a new hub with them. They're terrible And will not be going back with them again!

Have been with Virgin for years. And never experienced anything like the last few weeks. The service the last 2 weeks has been poor. Engineer booked to change boxes, took time off work no one turned up. I couldn’t VM 3 times prior and was told not to worry it was all booked! The 3rd person had actually booked it for a different Friday… I had screen shots to confirm what was said. Rebooked for a Saturday they arrived this time, 3 days later boxes don’t work. 3 days before another engineer can come out, another day off work to wait.

The technician who done the work was excellent

Called up as a prospect customer for some "easy" information, spoke to someone in sales who unfortunately was not able to answer my question.

I was passed around from pillar to post to confirm if CGNat IP leasing was used or if it was just Dynamic.
Prior to the call I found conflicting information, this triggered the call, several agents not able to confirm this.

Requested escalation or a case to be raised to a department that would be able to provide me this information, but I was met with pushback from their agents.

When I finally spoke to the manager, they eventually managed to get the information requested, when requesting for the call recording I was placed on yet another hold where the manager ended the call on me.

I was on the phone for over an hour.

This has to be a joke, I will also be sending an email across to their head office as clearly there are several issues with their customer service and technical support team.

Aaron my engineer was a great help at getting my new Broadband up and running .
He was very courteous and even asked for a vacuum cleaner to clean up the dust caused.by the installation

Terrible company with terrible internet. Shocking connection almost all of the time. Absolutely awful.

Service is generally ok, but i feel like they cheated me.
Last year they sent me an email with an opportunity to upgrade my router because they newer models had to be used. So when I went through the process they want a £50 connection fee at the end, buried at the bottom of the page.
So I left it, suprise surprise a few weeks later I was told I had to upgrade my router and they would send me a free one out (no additional charges). So it looks like the earlier £50 fee was an attempt to get something out of me.
with the new router I get the opportunity to upgrade my speed for a small fee, I think it was £6 a month or something. Thought why not, now somewhere buried in that process it may I have said this would mean I'm exiting my current contract and starting a new one. All I saw was terms and conditions apply. It was certainly not in a prominent position as it should have been. Now at this time I was 15 months into a 24 month contract with a decent discount. A month before my discount ended I went to compare other suppliers, to my shock discoverd I was 8 months into a new 24 month contract .
What is worse I am now paying nearly double compared to what a new user pays. Needless to say when this contract is up for renewal I'm off.

Would give 0 stars for this shambles of a “service”. Moved house and have been promised on a number of occasions there will be a site assessment. A week has gone by and nothing! No sign of an engineer and no service provided. My elderly parents have no connection with very poor reception. Stay away from this awful company! The only reasons we haven’t left is the outstanding contract. They take your money and provide ZERO service! There’s a name for that!!

Internet was down for three full days during a work-from-home week and the only response was a scripted apology, nothing offered for the downtime.

4 years and 18 days of suffering . To get out of contract you have to be are artist .For Virgin intermittent connection is normal and quick fix is solution . 12 engineer visits ??

It has been over a month waiting for a refund of £105 and still not paid. They are very quick to take money from you but seem to have no intention of paying back what is owed.

No wonder they got given the largest fine ever issued by OFCOM.

Absolutely appalling. If I could rate them zero stars I would