Sky Reviews 1,558

Shocking how bad this broadband is! Outage every month for 3-5 days. Non existing customer service as if your broadband is down they telling you to sort it out online(how stupid is that?). Promise of refund if internet is down for 48h is just a lie as I never had any refund. Do yourself a favor and avoid Sky broadband. I can't stress enough how bad this company is comparing to other broadband providers i had in past. AVOID, AVOID , AVOID !!!

Do not go with sky they lie to you cheat you won’t tell you the truth it’s a scam company they hang the phone up they don’t have people answering there customer service that speak English WARNING DO NOT SIGN A CONTRACT WITH SKY go to virgin or talk talk

Sky Mobile has the WORST customer support I have ever experienced.

I missed 2 payments for my iPhone 15 Pro and tried countless times to contact Sky to sort it out. Their “support” is nothing but robots and dead-end chats. You can’t speak to a human! I finally got through to one person, and the chat cut off — and that was it. No help.

Because Sky made it impossible to reach a real advisor, they cancelled my agreement and demanded the full balance of £800 at once. How is this acceptable?

Sky failed to provide support, failed to follow arrears guidelines, and then punished ME for their own failure. Absolutely disgusting customer service.

If Sky can’t even offer basic human support to a customer trying to fix the issue, how can they justify demanding full payment and cancelling a plan?

This company is quick to take money but disappears when you need help. I will be escalating this to the Ombudsman and warning others to avoid Sky Mobile at all costs.

Wanted to cancel my broadband as the bill was going from £25.50 to £46.
Was told that I needed a minimum of 14 days notice. The actual end date was 15th December. After confirming my details 6 times and confirmed that I wanted my services cancelled on December 15th I was then told that I needed to confirm my email address and confirm this by email. After 20 minutes I asked for a manager, who then said that I had to call back on December 1st as there was a 14 day notice period.
I explained to her that it was a MINIMUM of 14 days and giving notice today for that date is sufficient.

Honestly, everything is a con for Sky.

And I can see by their reviews that everyone feels the same.

Good luck talking to customer services.

good service good and stable connectivity happy with their service. I was on a Fiber 150 plan GBP28 per month, and recently i checked my statment it was 49 per month , which is my fault as I missed their email notification (only one). I contected them for renewing , the cheapest plan for Fiber 150 is like 35 GBP, which BT is 32 GBP (wth gift card) and some other company is low as 22 GBP, it is not nice to customer who want to stay with you. I have no choice but move to another service provider .

Avoid! We have had two years of the absolute worse broadband imaginable, ive had to connect our tv to my phone to watch it during the evenings. Sky themselves said no issue was found. We've changed provider and have superfast broadband now.

As a Sky VIP member for over 25 years
I am shocked and Mortified
They are increasing my broadband from £19 to £46.50
The app was not working so I didn’t know this till I checked my bank account. And they have done the DD to that amount.
Without my consent.
Which as a pensioner on benefits due to health. I quickly cancelled the DD. And tried to call.
Before I could get through they sent a email saying they going to charge me a further £10. If I do not reinstate the DD. I have not agreed to that amount.
Went back to the app to verify
App doing a madness.
I am not returning to Sky. I cannot believe they can treat customers this way.
Finally got through to someone on the phone. All he could say was the reason for that increase is because that broadband is out of date. That’s the increase.
Excuse me.
Noooooo. Everyone if you have Sky. And can afford such a huge increase. Then that’s fine. Everyone situation is different. But if you cannot afford. Please check your details and be wary. They will take your Money.
This is not the first time I had issues with them
They were taking for my sky Tv from my account and my daughters.
When we realised. It turnt out Sky owed us nearly £300. So please be careful. Yes after much calling we finally got our money back.
Just be wary of Sky.
Good luck

I’m honestly very disappointed with your service. I’ve never experienced such a poor and unprofessional service in my life. I even switched from Hyperoptic to Sky, and because of that, my previous internet got disconnected. For the past 30 days, I’ve been suffering because of your terrible service...!! Still not coming to install the broadband…!

Good service throughout my contract period but once cancelled they took £60 of my money and are holding it hostage for two months in case of 'unexpected charges', at which point I will then have to ask them for it back.

Why don't you wait for me to have an unexpected charge before charging me?

The only reason I have added a star is because the person I contacted (Debbie) was a credit to Sky with how she handled the situation.

Didn’t even make it to being a customer and I’m still infuriated and bamboozled!

I have never had such a baffling experience as a customer as I have over the last 4 days with Sky broadband. Signed up via topcashback plus £80 voucher. Less than 24hrs later the voucher increased to £110. I was going to leave it but spoke to customer services who said it was fine for me to cancel my contract and sign up again in my husbands name. I triple checked it would be ok and then they cancelled my contract. Since then I’ve not been able to re-sign as my home address is now in some form of Sky purgatory indefinitely, and it won’t let me sign up. I have spent hours on the phone, trying to explain, they keep telling me it’s to do with the 3rd party website (it’s not) as it happens when I try to sign up directly on Sky.com, I get the same error message. Eventually spoke to cancellations again (I was on the phone for over 1.5 hrs being passed from pillar to post) who said there’s an account but no active services,basically it’s dormant (I never had anything installed, never received a router, never had a bill) I was never really a customer but yet here I am in Sky limbo. I asked if I could speak to a manager, but was told I’m not a customer, but yet I can’t sign up/get the decent deals because I am a customer?! Make it make sense. Apparently my data (home address) will be deleted inline with their data retention and destruction policy. They have to hold data for a defined period of time to meet regulatory obligations. If only their staff were informed of this so they didn’t give out incorrect advice. So I didn’t even make it to being a Sky customer and yet still managed to waste a few hours of my time, lose my sanity and my will to live! Maybe I’ve dodged a bullet. By the way, they also seem unable to escalate anything to a manager for some reason but they’re obviously doing ok as they don’t seem bothered about losing a customer who was about to sign up for 2 years who will now be signing up to a competitor for 2 years.

Not just "this time" but all the time, the internet drops out all the time, Netflix, forget it, Amazon, no chance, even streaming internet radio is a challenge, you've lost me forever SkyTV greed, greedy horrible people, I'm honestly out forever

Disgraceful! Rude uninterested person on the phone quoting the terms and conditions, I update my broadband from 70 to 500 ghb and it was worse, I did speed checks and was get between 10 and 80 but it sky say your getting 500 to the house its your fault!! Should be ashamed.

Sky phoned me to explain that they no longer service my area and I would have to cancel. They told me that my account would be credited to cover the broadband charges while I switched. Instead I was double charged and had to actually cancel the direct debit via my bank because they were still trying to charge me 2 months after cancelling and returning my router.

My experience has been that there has been very little documented or communicated about my account issue, and when I try to phone to ask I am just put through to outsourced call centres, who are clearly following a limited script and are incapable of understanding or helping me get to the bottom of my issue.

There isn’t enough space here for me to describe how absolutely shocking our experience has been. Just unbelievable, total lack of process and any kind of support.

The only efficient part of the process was leaving as after paying for 500mb for a year, we never got over 150, and the wireless signal was awful, dropping to 2mb when 10-15ft away.

Absolute incompetence, I just don’t know how a service this big can be so terrible.

Don't join sky broadband I join them for 18 months after that I decided to go for any different one give them the right notice done everything the right way but still waiting for £42.80 sense last March already call sky costomers service for aboult 9 times and they kip saing the money will be in my account on next 5 days looks like it's already in samone pocket only two word SCAM BAGS.

I cancelled my Broadband with Sky as I found a faster and cheaper option with Virgin. The changeover went well , or so I thought!
On the 1st October I checked my bank account and guess what? Sky had taken another payment. I rang them immediately. They apologised and I was told I'd get my refund on the 18th, why so long I don't know. The 18th came and went so I called back on 20th. I was told I would get my refund on the 1st of November. I said this was unacceptable and I demanded my refund immediately. The operator said that she would sort it but it would take 3 to 5 working days. On the 21st I received an email from Sky saying the refund was being processed.
I stopped my TV over a year ago as it was getting more and more expensive. I did the same with my broadband for the same reason. Sky lure you in with great deals at first then it goes up and up each year. I'm so glad I've left Sky and this experience with their so called Customer Service proves me right.
Answer this Sky. Why are you quick to take my money yet so slow to refund. I would never recommend this company.

Only one star as I can’t give them less.
But they definitely should have less.
Service is atrocious, the worst customer service I’ve ever experienced. No help at all and no willingness to help. Basically just there to read the script and offer nothing in the way of resolution.

Afternoon 4 weeks and two failed installations, we still have no service and no idea when we will have service. No communication other than, Email to say don’t contact us!
We’re sorry we have failed again, but Don’t contact us 🤷‍♂️. Just wait even longer.

Just save yourselves the pain and don’t use sky. They will just waste your time and give you the excuse it’s not them and nothing they can do.

Utter Rubbish and insulting to people.

I’m extremely disappointed with the service I’ve received from Sky Broadband. I contacted Sky regarding the renewal of my broadband contract, and although I was offered a deal at £34 per month, Sky took £56 from my account instead (this is theft, as far as I’m concerned).
When I raised the issue, I was told the new offer couldn’t be processed due to technical problems on Sky’s side - even though the error was not my fault. I have already logged a complaint (ref: 4516571017), but no one has contacted me to sort it out.
I also asked for a refund of the difference (£22) between the amount taken (£56) and the agreed offer (£34), but nothing has been done.
On 22/10/25, I spoke with a representative named Lisa, who said she couldn’t help and that her manager was in a meeting. I asked to speak to the manager directly, but my request was refused. Lisa promised to speak to her manager and call me back, but so far, no one has followed up.
This whole experience has caused me considerable distress and anxiety. The lack of care, poor communication, and repeated failures to resolve a simple issue are unacceptable.
After this experience, I’ve lost all trust in Sky. Their customer service is appalling, and it’s clear that loyal customers are not valued. I’m now seriously considering leaving Sky altogether.

I received a phone call from Sky to arrange a broadband service for my new home. When the staff asked about whether I've subscribed to any streaming programme like Netflix I answered that I don't need a TV license, meaning I don't need the broadband to support live streaming. He suddenly got extremely irritated and said he was not selling me TV license. It had nothing to do with that. etc. Without finishing listening to me finish explaining myself, he hung up the phone straight away. Very rude.

⭐ 1/5 – Still Waiting for My Refund from Sky Broadband

Really poor experience with Sky Broadband. I was promised a refund within a set timeframe, but it’s well past that now and I’m still waiting. Every time I contact customer service, I get the same vague answer that it’s “being processed,” but nothing ever happens.

It shouldn’t take weeks for a company this big to return a customer’s money. Terrible communication and zero accountability — very disappointing. I definitely wouldn’t recommend Sky based on how they handle customer's requests.