Sky Reviews 

Joe was very helpful with setting up our new wifi :)

Amazing fast service, not pushy about packages, Joe's service was lovely and helped us get our new flat sorted! Couldn't recommend a better experience

Very disappointed with the missed Openreach engineer appointment. I took a day off work and no one turned up or contacted me to explain why. Luckily, Arti was very helpful on the phone and did everything he could to help resolve the situation. Unfortunately, I wouldn’t recommend Openreach based on this experience.

Luckily small claims court will help me throughout this process

I joined Sky because I was offered what was advertised as an excellent broadband package with great WiFi coverage. Unfortunately, this has not been my experience.

From the start, I have had issues with the WiFi not reaching throughout my two-bedroom ground-floor flat. I have contacted Sky on multiple occasions to explain this, yet the issue remains unresolved.

This morning alone, I spent almost an hour on the phone speaking to more than six different agents, being repeatedly transferred between departments without anyone taking ownership of my complaint.

I initially requested to be transferred to the cancellations team because I no longer wished to remain with Sky due to the misleading claims made when I signed up. The technical team advised that I needed an additional product to improve the WiFi coverage, but this would cost me extra. I questioned why I should have to pay more when I had signed up based on Sky's claims of excellent WiFi. I was told that was the only option available before being transferred to the cancellations team.

The cancellations team then informed me that the router could be relocated within the property and transferred me back to the technical team. The technical team advised that this would incur a charge. I was then transferred back to cancellations, where I was told a WiFi add-on would cost £5 per month, which I reluctantly agreed to. However, after being transferred yet again to the technical team, I was informed that this information was incorrect and that the £5 option was not available.

This level of service is completely unacceptable. I have been passed back and forth between departments, given conflicting information, and expected to pay additional charges to resolve a problem that stems from the service Sky promised to provide.

I feel that Sky has failed to deliver the service that was advertised and has handled my complaint extremely poorly. Advertising "great WiFi" while requiring customers to pay extra for adequate coverage is misleading.

Another visit resulting in top class service again from Joe

Spoke to 2 really friendly and helpful guys at the sky stand today. Lee approached me to help first then joined by his colleague Ian who was equally as helpful. Amazing guys who will be sorting my new TV package.

Lee and Ian were amazing got the right deal for me! Great service deffo recommend!

Lee and Ian were both a brilliant help today with understanding my sky package. Just waiting on my son’s mobile plan to expire and I’ll definitely be moving over for that too and save some money. Thanks.

Got served by Lee, who managed to save my grandmother paying £140 to virgin. Great service and excellent help, he’s very knowledgeable and a great credit to your company!

Jo was very helpful and helped to fix pod problem. Will have to see if it is working when home.

I was really struggling to sort my contract out over the phone as the call centre just kept trying to sell me products and weren’t listening, it was also quite hard to understand them unfortunately. However the sky team at Cheltenham, specifically Sue, were Fantastic, they explained everything and couldn’t have made it any easier-really appreciate it, thank you.

Joe was great at helping change our wifi.

Having had several issues with Sky's overseas call centres I was very lucky today to be put through to CLAIRE from customer services in Scotland who was extremely helpful knowledgeable listened to our problems.Huge thank s claire your help was much appreciated!

Dan was great, fantastic service, sorted me a new phone a tv package. Very happy

Such a frustrating experience. All i wanted was to join sky mobile, havent even joined yet and ive wasted 4 hours of my life trying to navigate their website (yes i am computer literate) tried getting help on the chat and the advisor was so confusing and not reading my messages. Tried calling and the advisor was unhelpful and not listening to me. Such a stressful and unnecessary was to treat people. Im just happy this was before i joined and i could avoid signing up before they had me trapped in a contract. AVOID

Jo very helpful

Broadband switch..... so far as smooth as silk

Moved from Talktalk and the switch was perfect. Signed up and within an hour had paperwork and switch date about a week in the future. Router arrived a few days before go live. Went live last night within 30 minutes of the suggested time. Works perfectly. Speeds are amazing and alot cheaper than Talktalk.

If the compare site incentives, sign up gift and early termination cover comes through as promised this will be a great switch for me.

I will update as things progress.

Absolutely s***show of a company. Spent 6 hours over the last week on the phone to sky with a broadband issue… I have been told there is nothing they can do.. they refuse to send an engineer, refuse to let me speak to a manager and have even told me there is nothing issue.. would anyone really spend 6 hours over 7 days calling idiots if it was fine… two people even told me to find another provider. I finally got someone to agree to a manager callback date given 10th August… a wait of 18 days.. I’ve been a customer for 25 years… avoid this company if you want to keep sane! No excuses for poor customer service..

I have a phone contract with Sky Mobile . Had my phone stolen . My insurance company need specific usage and blocking information. I am now in the second week of attempting to get it . Endless minutes of my life I can’t get back on the phone and chat . With agents at times trying to sell me sky products . I even have made a complaint and was told that it had been passed to their Specialist Mobile Team . Then told they were experiencing a high volume of cases and would get back to me . (Oh yes that one !!) I replied asking them how’s long they haven’t even had the professional decency to reply I have now had to max out my credit card to get a phone as it was clear I wasn’t going to resolve this quickly . I am not going away sky mobile as now I’m really annoyed ,get your act together

Called Sky today 23rd June at 13.19 to sort my Netflix account out but the agent couldn’t deal with it and I have to wait till next week when my Sky tv is installed. He wanted me to give him a top feedback for his services I said no as he didn’t help me. He kept on calling me back this happened about 3 times and he left a voicemail on wife’s my phone as I was using her phone at the time. I called back and spoke to an agent male and he said this would be dealt internally by management.

Then I received an email about Sky sound box which I never ordered worth £499. I had to call up and spoke to another agent. He said it’s a clinch and not to worry about it and will monitor my account.

I had to call Sky Tv back at 15.46 and speak to complaints and I spoke to another male agent and told him this male agent is calling me again which was at 15.36 he said he will get the supervisor from that agent teams to call me within 24 hrs. I have been with Sky over 17 years and I’ve never ever experienced anything like this. My wife that night couldn’t sleep properly as we have 2 children’s under 16 years old and this agent had my personal details on the system and we weren’t sure what he would do. I’ve asked this to be investigated and I’ve asked for a deadlocked letter from Sky because we could not agree to a resolution of this matter but no letter has yet been sent to me as promised.