Sky Reviews 17,487

Absolutely terrible experience. Had multiple problems with set up. Have called sky initially in August who offered me a voucher for all the trouble. Didn’t receive it, second called the employee said it hadn’t been processed properly, but reassured me they had fixed the problem, didn’t receive, third call to them, they told me they’d pass my complaint on to a supervisor, three weeks went by, no call. Fourth call, the lady said it hadn’t not been processed again but apologised explicitly and said I would receive the voucher by Friday 17th. No voucher again. Called and spoke to Simon who said a manager would have to go and receive all the calls I’d had to see who had made such promises, all dates and times given of my calls, scheduled to call me yesterday, no call, I called sky who reassured me he was calling me and that he was going to call. No contact and no call. It’s the worst customer service I’ve ever received.

Cowboy Company Avoid at all costs!
If you can go with another provider do it. It’s too much to explain but they’re literally the worst. They do not care about customers- if you need help it’s none-existent you’re passed from pillar to post. Recently upgraded mis-sold a package and lied to. 4 Hours of my valuable time on the phone trying to rectify it. Call centres in India who lie to get a sale / difficult to understand/ bamboozle you with information. Beware of being promised everything you want for a low price then it’s not what they said extra charges etc absolute joke they should not be allowed to getaway with that they do. #tradingstandards majorly needed here!!!

I have been a Sky customer for well over 15 years, and until recently, have never encountered any issues. Firstly, I upgraded my phone, which took over 4 weeks for the new one to be delivered. During that time I made multiple calls for updates, only be told wrong information each time. They also cancelled my swap update during the process.

I am now attempting to move house, and arranged for my broadband & TV services to be moved. Unavoidably I had a delay with my house move, so contacted Sky to push it all back by 2 weeks. They cancelled my broadband anyway, and trying to speak to someone to sort it out was impossible. I was on the phone for over an hour and 30 mins, getting passed from person to person with no resolution being made. One of the advisors simply told me to go out and buy a broadband dongle to use for 2 weeks, at my expense! You cannot get hold of anyone based in the UK anymore, the service advisors do not listen to what they are being told and I have lost all trust and faith in a company I once loved.

For the amount of money I pay them each month (TV package, broadband & 3 mobile contracts) I expect better! Gone are the days you would call Sky and it would be resolved by a helpful person who listened and understood, and quite frankly I am extremely disappointed. This last month, contacting Sky has caused me a considerable amount of stress, at an already stressful time, moving house.

Would I recommend Sky to anyone, nowadays I would say NO! I would recommend people look elsewhere! I have been left without broadband for 2 weeks, and when I mainly work from home, this is unacceptable!

I am dissatisfied and extremely disappointed in Sky!

Sky Broadband’s approach to customer service is shameful. Despite a Sky agent explicitly telling me to cancel my direct debit and pay what I can when I can just two weeks ago, a clear sign of their awareness of my circumstances, SKY Broadband chose to restrict my services instead of providing any support or reasonable payment options.
Their callous and inflexible attitude, especially in a time of personal hardship, is shocking. They refuse to accept payments under the amount they demand, leaving customers helpless and disconnected. Sky’s own staff recommended a flexible solution, but the company blatantly ignored it, implementing punitive restrictions that exacerbate stress for vulnerable customers.
This management style shows a lack of compassion, transparency, and fairness. Sky’s policies seem geared purely towards extraction of maximum payment, with zero regard for humanity or customer loyalty. Their treatment of customers like me is nothing short of disgraceful.

I’d give zero stars if I could. Cancelled my contract which they challenged, went to review ‘yeah you did cancel’ - no apology of course. Then the whole circus of sending the return box started! Keep sending the return box to my old address despite having told them time and time again they need to send it to my new address. I think it would be easier to get a kidney on internet than get the actual return box. But hey it’s just another ploy to get extra charges from you before you’re totally free of that ridiculous company. I did think of coming back once sky was available in my area but definitely not doing that now! Never again.

Absolute joke!! Offered us new broadband hub so installation meant to be today. They assured us city fibre had our new address. Engineer turned up at our old address. Rang Sky the guy we spoke to couldn't of cared less. And rather than dealing with our complaint he transferred us to the cancellation team and told them we wanted to cancel our sky contract!!!! FOAMING!!!!

Absolutely the worst company I have dealt with in my 66 years, having spoken to 14 different people who just don’t listen, hours on the phone I’m tamping,

I had to return my Sky pucks & they sent me a return package to do this. I had to go online with Royal Mail Parcel Collect to order a collection which I did with several days notice. They didn't turn up. I waited in all day, their time said between 10.30 & 2.30 but couldn't be guaranteed. Wasted even more of my time going round in circles with Sky website finding out what I should do. Couldn't get through anywhere. The bot even gave up on me! Nothing on Royal Mails site either to help. Had an email this morning saying sorry they couldn't make it & to order a pickup all over again. Useless both of them

AGAIN!!!
Should have trusted my instincts!!
I am now a gold member due to being a loyal custoxmer, everything is worse! Spoke to 4 different people on one of myy manu1 hr+ phone calls. promises of call bacK,never happened AGAIN!! GOT MY BALANCE BACK TO NIL EXTRA £53 ADDED WITH ABAOLUTELY NO REASO FROM 2 MONTHS AGO!?! TOLD BY AN ADVISOR THAT SUPERVISORS WEREN'T WORKING AT WEEKENDS! YET 2 MINUTES LATER, ON THE SAME CALL, HE HAD TO CONSULT HIS SUPERVISOR. A BARE FACED LIE!!! THIS ISN'THE START OF A SINGULAR COMPLAINT. onging for years

DISGRACEFUL!!!

Ray.

Given new faulty phone and asked for a replacement as apps not working and battery lasting only 2 hours and phone needing charged 7-8 times a day. They took the old one in for repair and one member of staff promised me a new phone by Friday. Checked to see if all was on schedule but now they will repair old phone which was riddled with errors. I do not want their defective phone i want a brand new one. Have spent 50 hours on phone or chat and we are no further forward, They are compromising my personal safety as now I cannot go out in the dark as i have no phone to call friends or emergency services if something happened. WORST COMPANY. I HAVE EVER DEALT WITH. We have been with sky for 18.5 years and have spent over £44,000 on their tv/broadband etc. They simply don’t care.

I moved to Sky broadband in August. I am unable to login to my Sky account due to my account being “locked out”.
I have spoken to Sky Customer service, and have had two call backs with them, spending hours on the phone, but to date they have been unable to unlock my account, which I find very strange.
To date I have not received any invoices for the payments they have taken for my broadband or tv, and as I understand it, by law they should supply invoices for their services.
I am not sure what else I can do to resolve this problem, Sky appear to be clueless on this matter.

It appalls me that I have to give this company even 1 star for a review - they are spectacularly the worst company it has ever been our misfortune to deal with!!
I would have more trust in the words of a 19th century snake oil salesman in the mid west than this bunch of charlatans.
You would never have thought it would take them over 6 weeks and counting to send a supposedly valued customer of over 17years a Sky Q box!!!!
The ineptitude & downright lies along with the expense are so frustrating it is no wonder that people use dodgy fire sticks.
Don’t touch this shower of sh*t with a very long barge pole!!!!

I phoned sky customer service , which put me through to a call centre in India . first phoned them three months ago , cant remember the exact date .
The person I spoke to (after a long time of listening to about a thousand options ) assured me that my SKY Q would be switched off on the 8th Sept . Since then I found out that I have been charged for two extra months of this service . I no longer live at that address and they did not send the return package as stated , but would not send a representatve to my old address to collect the equipment . I am 67 years old and the journey back of two hours drive to get the equipment is no easy task .
I have now contacted SKY and managed to get them to cut off all services but am now £150 out of pocket for services that I have not used .
I have since closed my direct debit with them but still have the problem of returning the equipment that if I fail to do so will be once again be charged to me at another £200 pounds .
If you want to use SKY remember that stopping your service is no easy task and will be expensive .
I wont be using SKY again .
Happy retirement !!

I have got sky as my phone and broadband provider for over 12 years and asked sky to upgrade my broadband to fibre.
City fibre made a complete mess of the installation and left damage on my wall outside my door and marked the door frame in places.
I asked sky to sort this mess out and sky has deliberately passed the buck saying city fibre is the one I should be dealing with.
I reminded sky that sky was my primary source of contact for any damage related damage done by their subcontractor and only sky as my contract is with sky and not city fibre.
The insulation took place on the 11th of September 2025 and from that date until now sky has tried to keep fobbing me of with excuses saying it’s city fibre I have to contact no sky.
I reminded sky that my contract is with sky so they should be sorting this mess out but as usual they don’t want to know.
I have emailed sky for a dead lock letter which sky has refused to give me and I explained to them the reason I want a deadlock letter is I have exhausted all the internal channels to get sky to address this issue but again sky has failed to do anything.
I have advised sky that I am now going to take my case to the Communications Ombudsman.
My broadband and phone stopped working on the Friday 24/10/2025 and I contacted sky who sent me a email saying a engineer will call me and he would be out between 8 am to 1 pm to fix the issue and no one turned up.
I called back sky who said they were sorry that the engineer didn’t come out and said they would credit my account with a credit.I waited in my flat but no one came out but when I left my flat I spotted a city fibre van coming round the corner and I approached the city fibre van and asked them are they out to fix my broadband & phone he said we just got the call 30 minutes ago to come to you and sort out the issues.
However city fibre fixed the problem and told me there was dirt on the fibre optic cable that stopped the red light reaching your home that’s why my broadband & phone was not working I said to him how can dirt get on a fibre optic cable he said when other people go into the cabinet the pull out fibre cables and put them back in that’s more than likely what happened to yours🧐.
I would not recommend sky broadband or phone because when things go wrong sky messes you about and tries to pass the buck.
Shame on you sky for putting me through this horrible experience.
Regards.Mr Rees

Sky Tv have introduced a £20 fee to renew your contract that is coming up for renewal so they want you to stay with them but they are charging you £20 to stay with them it’s a total ripoff they let you go through the whole process then they tell you there will be this extra charge DONOT TELL YOU BEFORE THE CONVERSATION TARTS

Full fibre client. Day 6 of no internet. I WFH and son on reading week but having to go back as no internet. Daughter in Year 13 on half term with loads of work to do. Only correspondence from sky in 6 days is "we know there is a problem"!!!

Shocking...miss Billed, faulty product. Literally had an agent laugh at me on the phone. Appalling

Never ending fibre droplets, different story for each person you talk to. Head of customer service should be fired and ceo head should be on the bloack. Look at the ratings...awful

Honestly if I could give less I would. Been on trying to cancel my late dads account that he has paid every month for 20 years and the last 3 years has been paying and not even using the services as he has been in a care home but because the account is in my name but was his address. His bank account. So I have had to pay £45 so close the account. Disgusting doesn’t even cover this whole process. It’s utterly appalling.

I’m extremely disappointed in Sky’s handling of my data breach complaint. As a loyal customer for over five years, I expected better.

I raised a serious data protection issue weeks ago and have chased multiple times with no update or resolution. I called again on Friday and was promised a manager call back on Sunday — yet it’s now Tuesday, and no one has bothered to contact me.

This is completely unacceptable. When a company mishandles personal data, fails to communicate, and ignores repeated follow-ups, it shows a total lack of accountability and care for customer privacy.

I have also contacted Sky’s Data Protection Officer directly but have received no acknowledgment or confirmation that my complaint is even being investigated.

Posting this publicly is now my only option in the hope that someone senior at Sky finally takes responsibility and resolves this serious issue.

— Carla Gilchrist

Whatever I agree with sky for charging, they invariably charge more. Resolving this can take some time and is quite irritating. But this is really to SKY's own detriment because their reputation is undermined