Sky Reviews 

Awful cant record anything,have go on to app then try and find,wish I'd never move to SKY

I have unfortunately been having a very bad experience, My Father who is elderly and not good with technology has the contract running out this October however we had initially agreed a deal for around £10 a month cheaper for everything and bats included now for full fibre but the next day my Father got a text to state that the full fibre had been cancelled with no explanation as to why so the next day although no reason provided we were now quoted around £15 cheaper for the same package but when we got put through to the team to do this they had no idea about this price then the next day eventually we got offered a price this time around £24 cheaper for everything as it is now and they had sent us confirmation but looking at this it only mentioned the tv and nothing else, I then asked for confirmation in writing in yet another call that this would be for everything and was assured it would happen but nothing got sent , I then made a complaint which will hopefully sort this or I suspect I may need to request a deadlock letter , I also received a follow up email to contact another team which then goes to another AI and I also made a subject access request on the phone verbally which was never passed to the relevant team, overall this has been a very negative experience unfortunately

Called SKY this evening due to SKY increasing my monthly bill by £30.00 a month is a couple of months time.
Spoke to 4 different overseas SKY employees and none of them know what they are doing.
One agreed a much lower price but wanted to charge us for a new Puck box £39.00
We was then put onto other employees and then the monthly fee was a lot more than a previous employee quoted.
In the end it got to where the call centre was closing so we are now waiting for SKY to call us back another day.

VERY POOR SERVICE FROM SKY

IF SKY DON'T SORT THIS OUT I WILL BE CANCELLING
I HAVE BEEN A SKY CUSTOMER SINCE THE 1980s

SHOCKING COMPANY THEY HAVE BECOME YOU CANNOT EVEN EMAIL THEIR CEO TO ADVISE THEM HOW POORLY RUN SKY IS!

I’m really angry with this company. I have a new glass tv (a few months) and for the past six weeks it is lip synchronization and I have spoken to sky numerous times and did what they told me how to reset the sound but it still comes back, last week I spoke with one representative and he said that it is probably your wifi signal isn’t strong enough so he said I will send you a new max hub completely free of charge but with a 24 month contract and I agreed . I was sent the new hub but I looked at my Sky account and on the 9th of October they are charging me £78 and thereafter £47 whereas my broadband is £21 a month but I still had the same problem with lip sync so I unplugged the new one because this just upset all my electrics (cameras and door ring bell)they kept cutting of so I called yesterday again and spoke to a lady who said she will help me but if I hang up the phone to give her time to look into my account but she never called me. Anyway the truth of the matter is I believe someone is scamming me . I have the new one all packaged to be returned and I fount that my fibre optic has excellent signal full on. Account Number: 625186382119

What a seamless process!
The initial phone call was a casual yet formal call, patient to answer my questions and talk me through the different packs you can get.
The separate packages to arrive were well packaged and contained everything I needed to provide my engineer Terry. A lovely guy who dealt with complications smooth and efficiently.
Got my wifi working and installed within half hour, then had a nice chat over a brew before he went for his next task.
A wonderful communicative service.

Shocking!
Upgraded to Maxi Hub for better Wi-Fi - was useless.
Rang to cancel; after 20 minutes was put through to an agent who only dealt with mobile. Then got a recording message relating to Sky Glass which I don’t have.
Finally after 45 minutes I got through to the right person.
How can a business of this size not react to so much bad publicity?

£100 voucher promotion - four months later, still nothing.

Sky advertised a £100 voucher as part of the deal when taking out the contract. More than four months later, after contacting the third-party service that Sky says manages these vouchers, there is still no confirmation from Sky that the voucher was even authorised. At this point, the whole promotion feels less like an incentive and more like a scam.

Trying to get any meaningful help from Sky customer service is an absolute nightmare. Hours wasted, repeatedly transferred between agents, people clearly not properly trained, and calls simply disconnected. During my latest attempt I was passed around six times, with the call repeatedly dropped or handed to someone else. That is an astonishing lack of respect for a paying customer.

The broadband service itself has also been disappointing, with speeds regularly dropping significantly - sometimes to around half of what I should be receiving.

The routers are another story altogether - in just four months I have already had two replacements, with constant LAN dropouts, connection issues and dreadful latency. At this point they feel less like new equipment and more like refurbished rejects being endlessly recycled between customers.

Poor service, poor communication, endless wasted time and a promotion that Sky appears unable or unwilling to honour. I have had enough and will now be taking the matter further through the Ombudsman.

Never again. Anyone considering Sky should be very careful about promotional promises and what happens once the contract is signed.

Excellent customer service from Joe. He gave really good advice on choosing a phone and how to go about transferring apps and data and also gave advice on my Sky broadband package. Would definitely recommend.

I was a sky customer. Because sky are using false allegation. Be I have taken sky to Cisas they have lost there case and still unwilling to talk to me about it and still put the phone down on me even if I try to question them about it. Be careful on how you speak to sky priority team. Becouse they will misinterpret. You words. To make them sound like they are abusive behaviour. Like they done to me

Had my lightning fiber fitted today, the guy who came to fit it was really good had a few issues with how he was going to run the cables to my flat but got over it quickly also was very friendly and helpful no mess either a 10 out of 10 .

Pete very helpful and explained everything very well as I am not that tech savvy.

finally out of contact this month and i can go elsewhere cheaper and cashback gift voucher offers too, dreadful service over 12 years, sky keeps adding things i haven't asked for, movie package then sports package and final straw they added broadband boost again this month after telling them i don't want it every year, bunch of crooks and a shame as the equipment has been excellent

The Man that helped me with my wifi is called Mark & he was very helpful & professional and gave me a very good deal explained well what it would involve & also with the enginer coming out to install the wifi is very quick compared to other companies ive dealt with. So very happy with the service & best one I've received regarding companies dealing with wifi!

Attended Dundee stall and Jo was extremely helpful and knowledgeable about systems and services of Sky.

Would happily seek Jo again if further assistance was required. An asset to the team

Excellent service from pete and saved me money

Shocking trying to get to speak to human being then when you do passed around and on hold for ever only to not get matter resolved cant cancel unless pay for services you not recieving joke

I went to Greece last sunday,I didn’t recieve the usual welcome to Greece mobile message.I tried to access my sky yahoo email account only to find that their 2 step verification system wasn’t sending the log in code to my phone. I contacted sky when in Greece and was advised that problem would be sorted by Wednesday,I am now back in UK and having spent best part of an hour speaking to 4 different departments I have been told that the issue SHOULD be resolved by 14 Sept.Meanwhile I am still locked out of my emails.

Pete was very helpful to me who struggles with technology. He helped me understand what I was receiving and couldn't do enough for me. I am very grateful for all his help.

Very helpful when looking for a new phone Joes service made this simple and stress free

If there was a score of 0 I would give them that.
They are the worst service provider I have been with
Their customer service in non existent I have write a letter recorded delivery also sent several e mail of complaint and escalation.
I am waiting for the 6-8 weeks then I can report to the appropriate ombudsman.
I will be leaving Nig before getting all my family to leave this dreadful and incompetent company.
I have everything recorded so Sky look out.