TalkTalk Reviews 87,727

My WiFi has never worked well in my small flat so got sent a booster after complaining repeatedly. Now that booster has stopped working so after spending over 2 hours speaking to technical support I get told I need to spend an extra £8 a month to get a replacement, what a joke, moving to virgin because f this

Was on chat for over an hour, getting passed from agent to agent, waiting for a discount to be applied that they agreed was due, no one took ownership or applied the discount, terrible customer service, still not sorted

What the rubbish costumer services and disgusting internet and also land line, please I did mistake the did contract, be aware and don’t use any go to virgin, Vodafone or sky

Awful, won’t even let you log into your online account, haram website

Has to be the worst broadband provider I have used. Customer service was terrible, they even made it hard for me to leave and charged me for services I didnt receive. Stay clear!

Please never use this talk talk broadband they are scam I never recommend it!!!!!!!!!!!!!!

1) -Nuisance calls, call safe ended. been with talktalk for years. no issues with nuisnace call until last two weeks. The call safe has been switched off.
REVIEWS ON HERE ARE AI GENERATED WITH POOP SAYING YOU HAVE COME TO WRONG BUSINESS.
ODD, THE LINK IN THE COMPANY INFO ON PAGE TAKES ME TO MY LOGIN ACCOUNT. HOW CAN IT BE A WRONG?

2) automated call center directs one to website or asks for mobile number to send a text. I WANT TO TALK TO A HUMAN, AS YOUR NAME SUGGESTS TALK TALK.

Very bad customer service they promise for things that they never give and you keep wasting your time chatting with them.

Absolutely horrendous.
Call the phone number and go through 10 minutes automated messages, redirecting and confirming details just to get hung up on and sent a link to use the live chat.

I haven't been able to connect to a real person on the phone

Our router has stopped working and they are sending another in a few days. THIS IS THE 3RD ROUTER WE ARE BEING SENT.

I've tried speaking on live chat after work (6pm) and have had multiple times with no response (THEY CLOSE AT 7pm)

Please pay the higher price and go to literally anyone else, it can't be worse than TalkTalk

Having eventually speaking to a customer service agent after trying approximately 10 time's i was out of contract and have gone to another provider i though it was all sorted how wrong was i, they sent me a bill for 45 pounds for 1 day internet, I explained they made a mistake so they rectified it to 25 pounds, I still wasn't happy as they made the mistake but still charged me,,low and behold they put me onto the debt collection agency who doubled the bill !!,I explained i was very poorly after a major heart surgery operation and virtually fought for my life and wasn't able to work through poor health,,I have paid the bill but not happy with the way I have been treated that wasn't my fault,,I would never recommend this company to anyone so avoid with all costs,,terrible experience and very stressful experience,,

I renewed my broadband contract with Talk Talk on the 14th October, I was promised a £32 credit straight away (I got this), then a further £64 from the "back office" within 14 days... on the 15th day (today) I made contact via "chat" and was told that this could not have happened and the only thing I could have been offered via "back office" was £32, in other words directly calling me a liar!!
I am not that desperate yet... this is a point of principle, I told their customer "loyalty" operative that I would not accept this an he needed to put me through to who I dealt with before, this did not happen, and after further wrangling I was told a credit of £64 would be applied to my account overnight - we will see.... on reflection when I made contact via chat to try to renew, their loyalty operative asked to ring me, this meant there was no written record of the agreement offered and accepted, DO NOT AGREE any new contract verbally, as clearly this is a tactic used to keep customers, I wonder how many people actually check their accounts, this is probably what they rely on and get away with these tactics most of the time...
I am sorry I renewed now, I will be seeking alternative contracts once the buyout option many other broadband providers offer is at a level a new provider will accept.... I have been with talk talk for a number of years, but not for the next two for sure!!

I’ve had a terrible experience with both TalkTalk’s internet connection and their customer support. The service has been unreliable, with frequent dropouts over the past few days—one of which disrupted an important meeting. That was the tipping point for me.

Trying to get help was even worse. Their chat and call systems are AI-driven and filled with automated messages that go nowhere. It’s nearly impossible to speak to a real person. After a long struggle, I finally reached a human agent via chat, but the support was unhelpful. I was told to move my router—despite the fact that it’s worked fine in the same spot before. It felt like they were just reading from a script, offering generic troubleshooting steps without actually listening.

I wasted over an hour on chat, got no resolution, and received no compensation for the service outage. There’s no response to emails or calls, and their official complaint page doesn’t even work.

This is unacceptable. I would not recommend TalkTalk to anyone. Avoid at all costs.

Talk Talk Customer Service is a diabolical mess. The telephonist laughed when I asked her what more could we do when trying to cancel Talk Talk landline service last week. They continue to Bill the landline they're not Servicing anymore and haven't been since 6th October 2025

I have been trying to contact Talktalk as I did since last August to cancel my late Fathers mobile account but whoever I speak to they do not understand what I am trying to do and I am put through different departments. I have now received another bill for next month. it seems to me no one is communicating with each other. I am still going through the bereavement of Dad and this is adding to my troubles as at the Doctors as looking after my mother with dementia 24/7

Broadband fine, never really had a problem but when I left the problems started. Constant phone calls trying to keep me - to the point of off-putting. Then silent calls where I answer the phone and there's no-one there, then it hangs up! Can't want me that much if you don't even answer the phone - I'm pretty sure this was made illegal too? I might be wrong on that.

When I finally had time to call them to sort it out, there's an automated phone line which makes no sense for my particular query. So then I am directed to a text conversation, which I am further directed to an online chat with a bot. I finally get hold of an agent after repeating myself to the bot over and over again and they want to know my blood type before I can get my number removed from marketing calls.

Will never be back.

Update 291025 evening:
Following my earlier review, TalkTalk responded noting that they were sorry about my experience, but that I had a call from a complaints manager scheduled for this afternoon, so I thought it might be helpful to update my review in light of that discussion.
Having spent (wasted) 3.5 hours this morning for a scheduled engineer visit that never happened, you might think that the discussion would involve some regret and apology from TalkTalk - even though we are no further forward, at least they could express some contrition.
However, amazingly (or perhaps I should say, completely unsurprisingly) the complaints manager never called. Maybe TalkTalk think that the perfect way to insult a customer even more when they have failed to keep an engineer appointment is to not bother keeping a second appointment on the same day to engage with customers following concerns relating to poor service.
It really is a shame that the minimum rating I can give is one star - it feels so overrated!
I can only reiterate that TalkTalk seems to treat customers with absolute distain, and clearly doesn't care in the slightest about how much time you waste trying to speak to a human to resolve ongoing problems, or having the basic courtesy to keep to agreed appointments.

I have reviewed TalkTalk negatively on previous occasions and would love to provide a more positive review. But to do so, they really need to stop being so dreadful, and there is little sign of that to date.
The underlying service remains inconsistent and below the minimum guaranteed speed in our contract - this has been ongoing for weeks.
The customer service is dreadful - I have tried a webchat which involved a three hour wait for an operative to even join the chat, and approx 6 hours during a day to go through various checks, at the end of which the issue was not resolved.
I have tried by phone (you are caller 22 in the queue)! Amazingly the day I called they were experiencing higher than usual call volumes - funny that. Seems to be the case every time I contact them.
Finally agreed to an engineer visit - due between 7-9am. At least being early in the day, they shouldn't be held up by traffic or other calls.
at 8:45 I get a call from the engineer that they are going to the depot to get some equipment. I can't help thinking that if I was a mobile engineer with an early morning appointment, having the right equipment to do my job was a given. If you book an engineer visit and are not in, you will be charged £75 by TalkTalk. If they don't bother keeping their appointment, that's just tough. Presumably this is because TalkTalk have complete disregard for their customers and assume that your time is worthless.
An absolutely hopeless company that seems to have no concept of customer service. I count down the days eagerly to the end of my contract!

Manned mostly by robots. I give direct debits to all my suppliers with the exception of Talktalk although I have been with them for over 20 years. I wanted to leave them and they wanted to charge me £195 as a penalty. So I stayed and they offered me a fixed rate of £27 instead of the £36 I was paying abd that locked me in for another 2 years. This was sgreed on 4 September and they still go on charging me £36 because as they put it my "order" got stuck in their system. After a whole day on their WhatsApp last month I got a real person who seemed to sort it out. If you pay on line you must pay whatever is requested or it will not go through.i sent a cheque immediately first class postage properly marked which my bank showed going through the very next day. All well and good. They no longer send an email telling you your bill is ready as they have done for years, you just have to find it as I've just done and apart from charging me 12.50as a late payment they are still charging me £36 after nearly 3 months. I spent another evening on the what's app ..talking by text to robots and staff which ended with them cutting off at 9pm and I'm now posting what I owe this month and is correct again by cheque. I am elderly and this is actually making me ill. I would like to leave Talktalk unless they can get this sorted. It's a nightmare.

It's a shame that it would cost too much to switch provider, as I have recently renewed.
My internet has been dropping out over the weekend. Managed to book an appointment for yesterday afternoon, had a bad feeling about it, was at home from 1pm and waited and at about 3.30pm I called to get an update and was advised, here comes that bad feeling again, that an engineer had already been and I was not at home. Here is where the crap starts to hit the fan. I have asked what time the engineer called? No one can tell me, what company does not leave a calling card?
This is now going to cost me £75 for an allegedly missed appointment. I don't know if they rang the right bell. I can wait to renew but you can guarantee that i will not stay with Talk Talk a moment longer than necessary
Spent up to two hours going back and forth with Talk Talk advisors and the only outcome is that I now owe you £75. Can't rebook as I don't want to run the risk of incurring another fine.
After having been with Talk Talk for a few years and have never had to call you out, you would think a bit of common sense would prevail, but without trying to ascertain what had happened, slapped an automatic fine on me. I am seriously considering contacting the Ombudsman, as this seems a unfair.
Also, I was advised on the 13th of October, that a new router was being sent to me, apparently it had been sent on the 14th but I have yet to receive it two weeks down the line.
I can wait it out to switch provider, but rest assured, I won't stay with Talk Talk any longer than necessary. Disgusting customer service

I’ve been a TalkTalk customer for two years. At the end of my contract, my monthly bill was set to increase from around £30 to £54. After saying I was leaving to go to a competitor that offered me a better package I began receiving multiple calls, texts and emails encouraging me to stay. Based on ease and talk talks promises and incentives I agreed to stay.

Since renewing, TalkTalk has recently changed my direct debit date without my consent, moving a scheduled payment 2 days earlier that agreed upon when my set date fell on a Sunday. This resulted in a ‘failed payment’. No attempt was made to take my payment the following working day and instead the attempted to take the payment on a random day the next week. I had received a text with a link to pay which on 4 separate occasions was broken due to ‘an outing at one of their main contact centres’ and I googled the phone number which kept dropping me after I followed the automated voice. As the rogue payment on the 6th of October bounced due to being unexpected a £12.50 late fee was issued. Despite talktalks own website stating payments are taken on or the next working day after the due date, which is also in line with the Direct Debit Guarantee.

Attempts to resolve this were extremely frustrating. I spent over two hours on the phone being passed between departments, spoken to rudely, and given conflicting explanations. Eventually, TalkTalk agreed to remove the £12.50 fee but refused to guarantee that future payments would be taken on the agreed date. I stated that without a guarantee that payments will be taken on the correct date or the following working date as the webpage and the guarantee stated that I would not be happy with the resolution.

This ongoing change to my payment schedule affects my ability to manage my finances and breaches the terms I agreed to. When I expressed my dissatisfaction and intent to leave after 2 hours on the phone with rude members of staff (not the gentleman in charge of network support) I was told by the male manager of talktalks billing department ‘Linda’ that I would be charged £170 for early termination — despite TalkTalk failing to uphold its side of the agreement. I said I’m unhappy with this as I have kept to my agreement ensuring that on the date and the following working date I had money in my account for my direct debit, that they have caused on going stress. I have made reasonable attempts to pay the bill following links and phone calls and despite this I have still been spoken to like dirt. I have screenshots of ‘broken webpages’ of phone calls made to talk talk; of pages where it states that payment will be taken the next working date. I also have a recording of the way the manager was talking to me.

The overall experience has been unprofessional and unacceptable. I don’t think it is unreasonable to expect my payment to go out on the agreed date or the following working date, and it this is unreasonable as it is not in line with talktalks own webpage and the direct debit guarantee it is reasonable for talk talk to remove the ‘late fee’ and waive the £170 exit fee to release me from this hellish illegal contract.

Total rubbish. Can't wait to leave and please do not ask me to contact you